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Reviewed April 28, 2018 via mobile

Hotel is in a safe area with bars and restaurants and piazzas nearby. Room very basic. Had no tv control or tea/coffee making facilities. Very little hot water and just a basic hand/body wash plastic dispenser. Hairdryer not much use. Hotel at the top of 4 steep flights of stairs so not recommended for elderly/disabled guests. Dont use their airport transfers as very expensive. There's a set taxi fee of €18 to/from the airport just make sure you mention it when getting in or they'll charge you something else. Owner is very rude dismissive and arrogant. No cafe or kitchen onsite so there's places further up the street. To be honest I've stayed in much cheaper and better hotels. Definitely wouldn't stay here again due to the management's attitude.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank tony522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2018 via mobile

We arranged to be collected from the airport some two weeks in advance of our visit,we were sent an email with where to wait for the driver and his phone number. I instantly replied with my thanks and notified the hotel of our flight details and what time we would be arriving. We waited as instructed, no car, we called the number given, no reply . We called the hotel, less than helpful and they subsequently hung up after a few seconds. We waited bit eventually realised no one was coming, we got a cab for 27 euro which is actually 8 euros less than the hotel wanted. Result! However upon arrival at the hotel, once we had rang again as reception was up four flights of stairs ( no mention of that on the hotel details) we were greeted by a very rude hotel owner, he proceeded to try and bully us into paying the airport transfer, despite it being a no show, he shouted and tried to say we were in the wrong place , luckily i had kept the email from him telling us where to wait , he called us liars and then attempted to charge us for a driver who simply did not show. We felt bullied, intimidated and unwelcome, i advised i would seek accomodation elsewhere if he persisted , he then proceeded to check us in, demanding cash as payment ( despite previously taking half the booking by card ) and he did not speak another word to us for our 3 night stay , we had a double and a single bed in our room and we were told we would be charged extra if we used the single bed, surely if you book a room it's yours to use ? It's like saying you can't use the bathroom. The booking advised breakfast was 3 euro per person, but on request we were told no breakfast! Also no mention the the hotel is unsuitable for disabled people as up four flights of stairs , I have MS and i known I would not have booked . Room was ok , hairdryer doesn't get hot , no tea or coffee making facility, shower ropey and water cold after a few minutes. No option to leave a review on booking.com. Good central location but rude aggressive owner , determined to rip you off. Booked a cab back to the airport for 18 euro , half the cost that the owner quotes. Would not recommend.

Date of stay: April 2018
Trip type: Traveled as a couple
2  Thank sharon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2018 via mobile

Property is located next to a University so expect young crowds on the day but the hotel is very accessible to public transportation,Resturants, Bars and the main road. Walking distance to certain tourist areas and local stores. The hotel itself was so so. Entrance (gate) was full of graffiti (I suggest to have it painted to be more attractive), no TV, phone and amenities (except for liquid soap/ shampoo and towels) so better be prepared to bring your own. There's hair dryer ( I can see filter are full of dust) and the water in shower barely comes out ( not sure if the water pressure is low or due to clogged shower head). Bed was ok. Twins that were put together so you can have 1 bed. There's a small table in the room. Be aware that no eating, no liquors/ alcohols and no smoking allowed in room. Wi-fi is free and had a good connection. Room is decent and clean except for some small spots here and there. Other than that, it's quite at night (except from people running upstairs from time to time). The gentleman at the small FD was nice and will help you for areas to visit. The room I say will only be good for sleeping and plan to be out all day.

Date of stay: April 2018
Trip type: Traveled solo
Thank Carlo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2018

We stayed for 5 nights in Hotel Pignatelli and were very satisfied with almost everything. It's not a perfect place, but I decided to give it 5/5 to help with the ratings that have been skewed by some strange (and occasionally offensive) reviews left on this site. We arrived late, around 11pm, but had arranged this with the manager in advance. It cost us an extra 5 euros per hour. The manager was welcoming and friendly, taking time to recommend places to visit. The room was spacious, clean and quiet. This area of the city is quite noisy and dirty, but also vibrant and full of great restaurants, cafes etc. It's fair to say that if you don't like this kind of vibe you might as well not bother coming to Naples - but also that it might not be an ideal choice for families with young children. We loved exploring the narrow streets and found it easy to go further afield, there's a metro stop about 10 minutes walk away. In my opinion this is a great choice for a short break.

Date of stay: March 2018
Trip type: Traveled as a couple
Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2018

We were supposed to have late check in - that was arrenget over phone (hotel staff was wery bad in english). When we arrived all doors was locked down. We repported this to booking.com (the side that we booked hotel through) the costumer service tried to contact hotel through every contact that hotel porovidet them, but no luck. We were forced to find another hotel. The day after we went to this hotel to discus what happend the night before. No one at hotel was speaking english so we were forcet to call booking.com and use them as translator (they speak only italian even that they advertise that they speak 4 languages...)... Any way hotel deny that we were there and eaven arrange late check in over phone (eaven when I showed him phone record).For the rest of our stay we were forced to stay in another hotel - they didn't give us a chance to stay there and refused to refund us! So at that point we lost 400€. Definitely not recommending.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Service
1  Thank furektimotej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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