This was an okay option for staying in Naples. The location isn't bad-- near a metro stop and the main road where there are lots of restaurants, but it can be difficult to find because it has almost no signage. The rooms were spacious and clean, and the included breakfast was convenient -- served directly to your room at your requested time -- the food wasn't that great. (e.g., sausage -- in Italy! -- was just cut up frankfurters). Our room was lovely - even had the painted ceiling in their professional photographs -- but I'm not sure that we'd be able to control the temperature (there was a thermostat, but it didn't seem responsive to any of our changes; we didn't spend too much time trying to make it work tho, because just opening the window for a few minutes was sufficient to take out the stuffiness of the room). The hotel was very secure, requiring you to unlock several doors before you even reach your room. They ask you to leave your room key on a dish by the unattended front desk, which seemed like very poor security, so we never did that, and it wasn't a problem.
I think they try to have good service, but their lack of a front desk and some poor communication skills made this really difficult. I knew going in that they didn't have a 24-hr front desk, but except for when we checked in and checked out, we never saw anybody. I've never really used a front desk for all that much, but I didn't realize how NONE impacted your stay -- no matter how quick or simple the question you may have, there's no one to ask. We didn't have a working phone while traveling, but we could use Wi-Fi to email them, and that worked fairly well, although they didn't always respond. E.g., I had to send several emails asking them to confirm that somebody would be there when we checked in. I think they planned to be there from my email, but didn't think it worthwhile to email me back telling me that. I went through the same thing to check out.
All in all, a nice place -- I just recommend thinking long and hard about how much having no regular front desk may impact your stay in Naples.
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- Also Known As:
- Belle Arti Hotel Naples
- Belle Arti Naples