I would have loved to stay at Hotel Donnalbina. I had heard good things about the B&B; good value for the money, etc.
I booked a room for a stay in mid October. At the time, my husband was not able to attend the trip, so I booked a single. A few weeks later, his schedule cleared so I called the hotel and no one answered. Since I couldn't get them on the phone, I e-mailed on the 29th of September and asked them to please let me know if I could switch to a double. I didn't get a response for 6 days, so on the 5th of October, I called, and again, no answer. So I emailed again, twice. This time I explicitly stated that I needed conformation of either a double room, or confirmation of cancellation of the room. Still nothing. At this point, having done my due diligence, I didn't think about it again, went on my trip, stayed in another hotel, and returned home. A few weeks later, I got my credit card bill, and sure enough Hotel Donnalbina has billed me for 1 night.
Now, 6 emails later (where I have forwarded them proof of my cancellation), they refuse to refund the money to my credit card, saying their system doesn't allow refunds! They also state that I never forwarded them the cancellation requests, however I tagged the emails to send me a notice when they read them.
They are threatening to take legal action against me for sending them refund requests.... Be careful - I don't know anything about the quality of the hotel, but I can say that the service and billing is a mess.
***note, I did not stay at this hotel, but the only way I can post anything is by listing a date of stay***
- Official Description (provided by the hotel):
- New and glamour Accommodation in Downtown close the historical center of Napoli, just few steps far from Decumani and Piazza del Gesu. Refined and sophisticated has 6 rooms all with balcony and private bathroom. Neapolitan breakfast buffet served every morning, docking station with the choice of music in every room.In an instant you'll find yourself in the best place of Napoli.I pad and wi fi free ... more less
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