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“In Sad Decline....” 3 of 5 bubbles
Review of Hotel Costantinopoli 104

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Hotel Costantinopoli 104
Ranked #71 of 189 Hotels in Naples
Certificate of Excellence
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“In Sad Decline....”
3 of 5 bubbles Reviewed October 1, 2013

This is actually the third time we've stayed at the Costantinopoli. The first couple of times werre more that 6 years ago. Those stays were wonderful (one was for a standard room, and the second was a suite) and both rooms were perfect in their category then. In particular, the suite was magnificent - on two levels, with a wonderful view over the street, and wonderful decor. The breakfast then was abundant and perfect - fresh orange juice, pastries, mozarella, parma ham and breads and cereals.

So, going on a good memory, we wanted to book again for a two-day stay in Naples.

We came away a little disappointed. The outside of the place, with its stained glass and swimming pool, was as remembered. But our standard room (room 107) showed signs of a lack of maintenance : chipped paint, cracked toilet seat, a carelessly-concreted patch in the ceiling over the bath, scrape marks on the floor. The breakfast had also deteriorated : it was more an average B&B standard this time : synthetic cordial to drink (no orange juice), some bread, cheese, cereal, spreads. The dining room is also showing signs of being unmaintained : chips in the paint, lines where the chair backs have contacted the walls.

Service standards have dropped too. The waiter in the morning (on both mornings) was brusque and seemed solely concerned in getting us out of the dining room as quickly as possible, front desk was just OK, but very cool and offish.

It's really a pity, as this has the potential (as we saw before) to be a really superlative hotel. I don't know if there has been a change of management, or whether these things are just the result of the financial crisis - but please go back to how it was before!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sisyphus11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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    19
    18
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Leuven, Belgium
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

19th century mansion converted into a 19 (or so) bedroom hotel. Ideally located to visit Archaeological Museum (200 meters or so), and with a bunch of small restaurants close by. Superb materials used in lobby, terraces. Free limoncello in lobby all day.
Cute little swimming pool in front of lobby.
Hotel is at center of gated bunch of builidngs, so it is quiet which in Napoli is a huge benefit.

Some reviewers complained about service... we had no issue of this kind at all, quite to the contrary. It may have helped that a few decades ago I invested a few bucks in an Italian textbook.

As you walk out of the hotel's gate, on your left you'll find a minute little wood workshop, looks like Gepetto's atelier. The person at work with hundreds of chisels etc...is Pasquale, and for all the appearance of his atelier, the wooden replicas of some Ercolaneo finds which adorn the Getty museum are by his hands.

Now a major shortcoming which resulted in this little gem of a hotel not achieving a five star rating: the deckchairs next to the pool. Try them out and you will believe the hotel owner is in cahoots with a physiotherapist near by. Or it is an attempt to chase people away from the pool after 15 minutes, so there is space for other clients. Pity, but easily remediable so we will go back, no doubt. But in some time: vedere Napoli e morire.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovaniensis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 7, 2013 via mobile

I really wanted to like this place, I did. We did not have the best stay here for a few reasons; noisy construction, spotty wi-fi, and a ho-hum 'suite.' I was excited to stay in a city hotel with a poool, but we never got to use it. Upon arrival, we notified that the pool was closed until the late afternoon due to chemical treatments. The following day, we would have gone in had there not been noisy construction happening at the front gate, totally killing the serene oasis vibe that had sold us on this hotel in the first place. This construction noise carried on until 7pm the first night and 5pm the second (after we requested that they knock it off!) It wouldn't have been so bad, but our room was very close to the worker Andre heard every saw and drill. Our room was fine, just fine. Being our anniversary, we sprung for a junior suite. It was pretty cramped and not worth the extra money; I'm sure that a normal room would have been just fine. Wifi only worked in the lobby. We mentioned thus to the front desk, and, to their credit, had it fixed the following day.

Some positives; the afternoon clerk gave us excellent dinner reccomendations. We settled on La Stanza de Gusto just around the corner for dinner one night and Di Matteo's for pizza the next, both of which were great! We also enjoyed some free limoncello in the lobby afterwards. The location of this hotel is very good. We enjoyed exploring the surrounding areas very much. They are very narrow but interesting. Breakfast was fine, but not remarkable.

All in all, it was an acceptable stay, but I would not return. I expected much more. If you want to be in this area, I would try Hotel Piazza Bellini which is just in front.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank LinnPepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costantinopoli104, Responsabile reception at Hotel Costantinopoli 104, responded to this review, September 11, 2013
Dear Guest,
we apologize for the happened issues during your stay at Costantinopoli104.
We have to confirm you that maintenance jobs have been during the day, starting after the breakfast’s end (10.00 o’clock) until the afternoon, never early morning or during the evening/night.
For the pool, one time a week, we make a deep control that does not take more than 2/3 hours, but usually we do it when the most part of guest have gone.
We are sorry you do not like the Junior Suite, but differently by a standard room, you had a duplex room where downstairs there is a living room and balcony facing the garden and upstairs the bedroom and the bathroom. This room usually is the choice of families staying with us.
After many years in the hospitality we know that is not easy meet everyone’s wishes, but with passion we do the best for every Costantinopoli’s guest.
We hope to have again the pleasure of you also to change your mind about the Costantinopoli104.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Upon arriving at the hotel, you walk through some large iron gates into a courtyard, leading on to the entrance gate at the end, into the gorgeous greenery of the lush tropical gardens of the hotel. The staff were very friendly and welcoming, our cases were taken care of, our room was full of charm and lovely art work, as is the hotel itself. Breakfast was very good, the highlight though was the gorgeous pool where we could cool down from the sweltering heat, after a day meandering around the fascinating Napoli. We ate twice at the Bellini's restaurant which we would highly recommend, we visited the Castle on the harbour and the Museum, all within walking distance from the hotel, we will definitely recommend and will stay again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CYJJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 10, 2013

It's a nice hotel, well located on edge of the historic district. However, badly let down by poor customer service. Worst example - we arrived hot and sweaty from long journey and wanted swim. Girl on desk said she would bring towels to pool. After newly half an hour she arrived with one, promising two more within 5 mins. They never came. Generally we found staff quite poor.

Stayed August 2013, traveled with family
Helpful?
1 Thank Sjhance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costantinopoli104, Manager at Hotel Costantinopoli 104, responded to this review, August 27, 2013
Dear guest,
we are really sorry for the inconvenience. Surely, there was a misunderstanding and we hope to guest you here again as our guest to make us forgive. We always try to pamper our guest, making them feel at home with the passion and attention to the details. This is our quality.
See you soon!
The direction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed August 8, 2013

The location is perfect, just in the middle of the historical center,You do not expect the charming garden with wonderful , refreshing swimmingpool,& very nice terrace ,when entering the courtyard of the old palazzo napolitano-.
We enjoyed our short stay very much and were very thankful for the calm and peace of that little oasis after visiting the fascinating and bustling streets of Napoli

The staff was very friendly.,( especially Claudio.)

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BB D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haarlem, The Netherlands
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 6, 2013

Beautiful hotel. Superb interiour (nice furniture, art, paintings) & spatious room. Right in hart of the (busy) historical city. But still complete tranquility, a real hidden gem.

But.... Given price (> € 200 per night for junior suite with the family), I expected more, regarding:
- service: such as help with luggage.
- details: several little defects in room.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sanflorentino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costantinopoli104, Direttore at Hotel Costantinopoli 104, responded to this review, August 28, 2013
Dear Guest,
thanks for the nice words. We put a lot of passion in our work and we always try to satify our clients and make them feel home. It is our philosophy. For this, we apologize for the little inefficiency about your luggage and we hope to have you baxck our guest.
the director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Costantinopoli 104

Property: Hotel Costantinopoli 104
Address: Via Santa Maria di Costantinopoli 104, 80138, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#45 Luxury Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Costantinopoli 104 4*
Number of rooms: 19
Official Description (provided by the hotel):
Costantinopoli 104 is an elegant homely hotel located in the historical centre of Naples, an ideal place for visitors who want to stay in a suggestive and comfortable setting.The building containing the hotel is in neoclassical style, coming from the last decades of the nineteenth century. An enormous Liberty style multicoloured stained glass window dominates the main facade of the building, which overlooks the garden of the hotel. The internal spaces are tastefully furnished provided with every comfort. All our rooms and suites feature air conditioning, minibar, satellite tv, telephone, safe box, adsl connection. ... more   less 
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Also Known As:
Costantinopoli 104 Naples
Costantinopoli 104 Hotel Naples

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