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“Great atmosphere in a great location” 5 of 5 bubbles
Review of Chiaja Hotel de Charme

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Chiaja Hotel de Charme
Ranked #23 of 189 Hotels in Naples
Certificate of Excellence
Sydney, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great atmosphere in a great location”
5 of 5 bubbles Reviewed October 10, 2013

The hotel was hidden inside a lovely old building near the Naples port area. There were lots of locals out and about and the atmosphere was very interesting. The breakfast was especially good and included a cappuccino and great choice of delicacies. The staff were very friendly.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marion P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,121 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New York City
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed October 8, 2013

Staying in any large city, particularly Naples which is on the developing end of international tourism, is frequently a challenge. Unfortunately, Chiaja is also on the developing end. We were traveling with another couple who were assigned a relatively spacious and well-furnished room in the front of the hotel. We were assigned a very small room in a short hall off the reception desk. While there were double doors to filter out noise, the room's king bed (fortunately a nice big bed) literally occupied just about the whole room. We looked out onto a shaft. Unfortunately, the shower in the smallish bathroom had a fair amount of mildew around the bottom and one sconce light was burnt out. The A/C and wi-fi worked fine. The public areas are very small with a one lounge and dining room. The breakfast was particularly good with fresh baked products and fruit. The major advantage of this hotel was its location on Chiaja, a fashionable shopping area not too far from a number of Naples' sites and the metro. Although not easily noticeable, when arriving you do not have to carry your bags up several large flights of stairs; there is an elevator which is not easy to find. The staff was not particularly friendly.

Room Tip: Be sure to work with the hotel staff in picking your room, which seem to run from poor to comfortabl...
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  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KurtNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

This hotel is located on a bustling pedestrian street--although cars and scooters still seem to meander through the hordes of people--and staying here makes you feel as if you are right in the middle of an electrifying city. Whether you actually ARE or not depends on what you are looking to do in Naples. The hotel is on a popular street for shopping and it is about a 15-minute walk to the waterfront or to the port. Piazza's, parks, pizzeria's and cafe's are all close by--but the centro storico district is a bit of a walk. For us, the location was fine as we visited Naples primarily for the September Pizza festival on the waterfront. As for the hotel, it was clean and comfortable for the most part. The room was large and stylish, but faced the back with an unappealing view of residential windows. The front desk staff seemed mostly uninterested in us. We were rushed through check-in and had to be persistent in getting our basic questions answered. We had a problem with the AC and we were told that the AC wouldn't work if the window was open. Even then, it still didn't seem to work great... Overall, those are minor complaints though and the pros mostly outweighed the cons during our stay. WIFI worked great, breakfast was very good with freshly made coffee, pastries, fruit, cereal, etc... As others have mentioned in comments, entering and exiting through the small door in the evenings was kind of funny, but the hotel certainly felt secure at night! We would stay there again due to the location and the reasonable accommodations. Not perfect and perhaps just short of "charming" but an adequate home base for exploring Naples.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank AKWorldWanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 24, 2013 via mobile

In no way did our experience at the hotel match the charming quaint descriptions.the bathrooms smelled. It isn't even possible to get a cup of coffee in the early morning. We were very disappointed all around.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank TheodorBaisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Booked this hotel based on the reviews on this site and have to say it was fabulous. From the moment we arrived, its was welcoming and staff at reception were excellent. They has perfect english and were more than happy to help and advise on places to eat etc.The room was beautiful, a real italian feel, quite large, high ceilings, great décor. Large bathroom, spotlessly clean. There was excellent wifi. We had a lovely balcony overlooking the street below, yet the room was very quite during the night. There were lovely touches throughout the hotel, canapés to eat in the afternoon or take away and a lovely reception area. The only negative I would have is at night time you do have to go through a small little door to gain access to the courtyard and your room, but then again this adds to the character of it in. Great location close to the spanish quarter and main sites. I would highly recommend.

Room Tip: Room facing onto the main street
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keane79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed September 16, 2013 via mobile

This hotel came highly recommended and not just from reviews on this site. It was then quite disappointing in reality. It is central in its location (closet to the Spanish Quarter on one hand and other Naples sites on the other hand). Apparently, for safety reasons, after hours the huge gates to the premises are locked and you need to use a very small and low entrance (even with your suitcases). The room was not at all as described and even worse, not so as they looked on the site of the hotel itself. Ours was very clean and stood up to the promise of old, unique furniture. Somehow this did not add up to charming. May be it had to do with the uncomfortable matress and pillows. The AC never worked properly. This had to be reported twice to not much avail. The promised free internet turned out to be an inetrmittent connection with very low bandwidth when working. Not very usefull. Breakfast was actually nothing to write home about. Staff was indifferent with a smile. There's quite a lot of competition around with same prices. Go there !!!

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 11, 2013

The staff were wonderful! They could not have been more welcoming, friendly and helpful -- most especially Claudia. We had a fabulous room! It was spacious, high ceilings, decorated very lovely and tastefully, and had everything we needed. We also had a balcony that overlooked a charming Neapolitan street, though the room was totally quiet. The hotel itself was decorated beautifully and had a lot of character. The breakfast was delicious! The location was excellent! A great and safe neighbourhood that was easily accessible to many sites. Highly recommend staying at this hotel!!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank abt0724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chiaja Hotel de Charme

Property: Chiaja Hotel de Charme
Address: Via Chiaia 216 | 1° piano - 1th floor, 80121, Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Naples
#20 Business Hotel in Naples
#20 Family Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chiaja Hotel de Charme 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Chiaja Hotel Naples

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