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Best Western Hotel Plaza
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Reviews (1,015)
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All reviewssmall plazamain stationtop floorconvenient locationrail stationrooms are cleanten minute walkthe breakfast arealate at nightbus stopcomfortable hotelrooftop restaurantbreakfast was excellentpizzapompeiinapoliprincipe
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188 - 193 of 1,015 reviews
Reviewed March 14, 2012

This is a very nice hotel in the somewhat unsettling city of Nalpes. Walking from the main station with my bags I called in at several rather dodgy hotels along equally dodgy roads but as soon as I stepped into the Plaza I felt safe and secure. One advantage is that it can be reached in 5 minutes from the train station. Come out the station, walk straight ahead, keeping to the right of the plaza (currently under construction). Ignore the street life, walk to the end of the plaza and turn right when you hit the junction. The hotel is a short way along, set back from the main road in the left hand corner of the square.
I had a room overlooking the square. It was lovely as it caught the afternoon sun and although slightly noisy until about 11pm I slept very well. The room was clean, lovely fresh, good quality sheets, nice pillows and extra bedding available. Lots of extras available such as free tea and coffee making facilities-just ask at reception. Reception were friendly (mostly) especially Max and Gianfranco who went out of their way to be helpful.
Lovely breakfast (try the fresh bread rolls) served by a waitress who was unfailingly pleasant. Nothing was too much trouble. ANd served in the bright rooftop restaurant.
I was given a choice of bath or shower. Chose shower. yes the cubicle was small but plenty of hot water and a nice strong shower. Towels were changed daily, beds made each day.
TV only CNN in English.
Wifi free in rooms and lobby. I had no problems logging on with the code from reception.
I doubt I would ever visit Naples again (it was a disappointment;dirty and noisy and not nice after dark) but if a friend was visiting I would recommend this hotel.

Room Tip: Ask for room at front if you like watching people and sitting in the sun.
  • Stayed: March 2012, traveled with friends
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2  Thank Lodore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2012

The best western is good value for money, its a good 3 star, better than many 4 stars, the staff were great, the catering manager made a special effort to get us a kettle in our room and supply us with British Earl Grey tea bags specially, this was a very nice touch. They were also able to offer lots of free extras for your room, lend you a coffee machine, dressing gowns, all sorts they couldnt do enough for you, the cleaning was good too.

Breakfast was excellent, up on the top floor for nice views of the city, very tasty fresh bread each morning and proper coffee, plenty of fresh fruit and choice of cereals, help yourself to as much as you like, but there is a waitress to bring you drinks too, only grumble was the fruit juices were a bit water down though.

Location wise its very good, 0 mins walk from restaurants, 5 mins walk to Historic centre, 1 min walk to train station (get out of napoli and explore the amalfi coast instead i recommend), 10 mins walk to coastline/ferry port. Most of the best bars/restaraunts are a bit of a walk away from here though, the bar in the hotel is nice enough for an evening, comfy sofas, good music.

the only problem is Naples itself still has a massive waste management problem, whilst the countryside around here is worth the trip the city itself is filthy, litter, dumping and piles of trash in the street, dogs muck cover the pavements and graffiti on everything even churches and war memorials, its a shame on a proud nation that a handful of people are making the place look like a landfill site and ruining it for tourists and locals a like.

My advice, spend one night here, see the best sites, the piazza de plebscito, the museum of archeology, the duomo, herculaneum etc, get some pizza and red wine down you and then get the heck out of Naples asap and go and stay in Sorrento or Amalfi, its lovely in the countryside and Pompeii is a must, vesuvius is beautiful, the food, history, culture and coastline is fantastic around here, but until the Mayor / Council sort out the filth in the city I would only use Naples for the airport and then stay somewhere else.

  • Stayed: February 2012, traveled as a couple
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6  Thank jimmyt090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2012

I suggest you skip the City of Naples altogether. But if you really must then this Hotel is maybe up there as compared to the others in the area. Its a 2 star hotel with a 2 star kind service in my book. Very scary and dirty neighborhood. Staff are not at all friendly and not at all helpful. Internet in the lobby is not for free and comp breakfast is forgettable. Rooms are tight, they are mostly here in Europe. Rooms are clean with all the basic except cable tv. I wont be returning to Naples again so this hotel will forever be just a "memory".

  • Stayed: March 2011, traveled with family
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4  Thank dorycook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

We checked in after my wife was robbed in broad daylight in front of the hotel. The clerk inside noticed the problem, but evidently it is fairly common in that area and no one can do anything to stop it.
The inside of the hotel is nice, but dark. The room was well kept and comfortable, which is good because we stayed inside a lot more than we planned. Breakfast was good. Served at top of hotel and in a bright open room. Servers were pleasant and helpful. Nice hotel, terrible area.

Room Tip: book outside of Naples or go further South of Pompeii.
  • Stayed: August 2011, traveled with family
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1  Thank x666dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2012

Everything has been excellent. The hotel is very close to the city centre. The personnel, all of them were very frindly and very helpful. The room was very clean and confortable. The breakfast is served on the roof with an amazing view. What can I say more? for sure I´ll come again to this hotel in my next visit to Naples.

  • Stayed: January 2012, traveled as a couple
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Thank marmax62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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