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“Ex Monastery which retains maybe too many original features.....”

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Hotel San Francesco al Monte
Ranked #22 of 186 Hotels in Naples
Certificate of Excellence
London
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Ex Monastery which retains maybe too many original features.....”
Reviewed November 22, 2013

Good: Views facing sea are fantastic, staff very friendly and helpful, cleaning very good.
Not so good: No bar (guess in remembrance of the monks), the hotel is a bit austere lacks a few warming rugs and carpet. Rooms could do with a make over, bathroom grouting, bulbs replacing etc. Breakfast average. No kettle in room. Sirens and fireworks through the night....

Location ok, walk is not too bad into city and back. Naples is scruffy, dirty, graffiti ridden, scooter filled, cobbly wobbly, full of life character and hidden cultural treasures. Well worth visiting.

Vesuvius and Pompeii excellent. Pizza restaurant turn right out of hotel down road was great value and friendly even though they gave us something entirely different from what we ordered! Their choice was better!

Did not think Procida island was that great really.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank DannyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (74)
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English first
Kenilworth, United Kingdom
Level 6 Contributor
162 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 31, 2013

Hotel sited perfectly to visit Naples and all the major attractions. 300 metres either way leads to a funicular railway and connections to everywhere. Cheap all day ticket covers all services.
Views from the rooms, terrace restaurant and roof garden are magnificent taking in the Bay of Naples and Vesuvius.
Converted from a Monastery about 10 years ago they have kept many features making it a very different experience to modern hotels as it has a lovely atmosphere.
Staff at all levels are friendly, exceptionally helpful and attentive. More so than many hotels I have stayed in.
Buffet Breakfast had a good selection and was well presented and supported by competent friendly staff Good start to the day.
The restaurant was expensive and not good value so we eat out in the city.
Very surprised to find no Tea/coffee facility or even a bottle of water in the room. Even a discount Travel Lodge at a tenth the room rate gives this. A pity as the rooms otherwise are a good size and comfortable. Perhaps now a little tired looking and in need of a refurbishment.

Room Tip: Try the 6th floor for the best views and furthest from the street. Naples is very noisy and no doubl...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank NickyPuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

Great hotel with friendly helpful staff, especially in the restaurant. We had a lovely spacious room with a view over the Bay of Naples and it was really quiet. The open air restaurant on the 4th floor is fabulous, as is the roof terrace and swimming pool on the top floor. It's not the most convenient location but the payback is the lovely old building and the great views. We stayed for 3 nights and my only regret was that we couldn't stay longer. Would definitely recommend and go back again

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 22, 2013

We booked two rooms here, one for the parents one for us. Theirs was pretty good, high up, roomy, and everything seemed to work (except the hot water the morning they left). We had less success. We had to get the maintenance guy up twice to get the shower to give us warm water (we never graduated to hot!). The wifi worked for the first two hours, and then packed it in. The air conditioning didn't work, and we were offered a fan instead. You couldn't open a window to let cool air in because of the traffic outside (but when the windows were closed this wasn't a problem at all).

Breakfast was pretty bad too.

The service was quite good, the waiters were helpful, but there just wasn't a big enough spread for the number of guests.

The atmosphere was really nice, reception area was lovely and the views from the 4th floor was really quite special over Naples, but unfortunately all those con's above really spoiled the stay for us.

Final point, my mum's gold necklace was taken from her room. A real pity...

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 21, 2013

Strong points: Wonderful friendly staff who go out of their way to help you; interesting quirky old building with fabulous views over the Bay of Naples; nice clean rooms; a lovely terrace restaurant and, in the summer season, a beautiful roof garden.

The problem areas are: the restaurant or more precisely the kitchen, the lack of maintenance and to some extent the location. The menu is short with about five choices per course, none of which are particularly interesting, but worse still it is the same everyday. When the food arrives it is at best average with a poor mix of flavours and inadequate attention to preparation. The service from the kitchen declines even further if the hotel is hosting a conference or a wedding which happened at least every other night whilst we were there. You expect better when paying around £60 per head.

On arrival we were told that the hotel was effectively closed as they didn't have any water supply to most of the bedrooms. This was handled very well by the staff and we were booked into another hotel. However, it is not what you want to hear when you have been travelling for three days and all the messing around effectively cost us a day of our holiday. And that really set the scene. For example, coaxing the worn out toilet to flush was an art form whilst the chambermaid studiously cleaned the broken toilet seat everyday but seemingly never thought to get it repaired. The shower controls didn't work properly and the towels were threadbare; sometimes even with holes. You wouldn't tolerate such in your home so why would you in a 4 star hotel?

Finally, the location becomes a bit of an issue. Yes it affords fabulous views over the city but it is not really very well connected to the metro. So if you want to eat out, and you will, then you either have to get a taxi or walk quite a distance up or down the hill.

I recommend a short stay at this hotel so that you can enjoy the good points before the downsides begin to dog you. Oh yes, it seems they switch off the air conditioning on the 15th September so you either roast or open the windows and get deafened.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank T P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
testelt
Level 6 Contributor
248 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 21, 2013

Very good hotel high in naples. From the breakfast and dining room and also from the swimming pool on top , you have a great view on the city, the Vesuvio.
But the hotel is not very special. Coming back on foot in the evening requires some energy as it is really 'al monte'.
We had very good recommendations for lunch and dinner in the neighbourhood from the hotel reception staff, which was very nice.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christiane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Francesco al Monte

Property: Hotel San Francesco al Monte
Address: Corso Vittorio Emanuele 328, 80135, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 186 Hotels in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel San Francesco al Monte 4*
Number of rooms: 50
Official Description (provided by the hotel):
Seemingly carved into a mountain side, a 16th century monastery once home to the monks of Barbanti (due to their flowing beards) is now home to a timeless retreat. Hotel San Francesco offers serene views over the Bay of Naples, Mount Vesuvius ana Capri Island and easy access to the colourful Naples street life. ... more   less 
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