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Grand Hotel Europa
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Reviews (1,329)
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275 - 280 of 1,329 reviews
Reviewed November 26, 2012

The room is good the staff is helpful but someone stole my cell inside the room.
My Brazilian cell was inside my suitcase in the room they opened and took.
That was not nice.
The rest of the hotel is ok, but if I knew that I would not stayed there.
And when I complained with the manager he sad that I should lock my suitcase and sense I had no prove he could not do anything.
Not exactly what I expected.

Bacal

Room Tip: Lock all your stuff really well, and take anything that has value with you.
  • Stayed: July 2012, traveled as a couple
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2  Thank leandrobacal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded November 27, 2012

Dear Guest,

we just would like to point out that nobody of our staff could take anything from your luggage: all our employers are very honest and reliable.
The proof of it is that we never received such complaints.
Maybe, before accusing unfairly the staff of the Grand Hotel Europa you should be sure that you really left your phone in the room.
Furthermore you can check all our reviews and nobody was never stolen at our hotel, all comments are always positive and nice especially with reference to the hard work of our staff.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

The hotel is very close to the train station making it excellent for getting around. The area may not be the smartest but that is the same for most areas around main train stations. As a large group we felt safe enough moving around the area and the large number of police who seemed to stay and eat at the hotel made it feel even safer! Naples is not the tidiest of cities so just don't expect too much and you won't be disappointed.

The staff were all friendly and helpful making several calls for us to sort out transfers and lost phones as well as recommending a great restaurant. There were 9 of us wanting 5 rooms and they were a mixture. All were very clean with comfy beds and and the double glazing almost completely shut out any road noise. Two of us were given one of the newly renovated rooms - more in the style of a boutique hotel than the standard rooms we had - a real experience if you get one of those. The general decor in the hotel can only be described as eclectic - a real mix of class, kitsch and the plain bizarre.

We were also impressed with the breakfast - fresh croissants, yogurts, cheese, meats, cereals, coffee, tea, bread, boiled eggs.

This may not be the poshest hotel in Naples but as far as location and value for money you can't go far wrong.

Room Tip: See if you can as for one of the newly renovated rooms - very unique
  • Stayed: October 2012, traveled with friends
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Thank alih71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded November 24, 2012

Dear Guest,

first of all many thanks for your nice review and your kind words dedicated to our staff.

Surely our hotel is the ideal place to visit easily Naples and its beautiful sorroundings due to its superb location: just five minutes walking far from central station, underground and bus stops.

Furthermore, we are delighted that you appreciated our breakfast always very rich and various: next time don't foget to ask for our menù à la carte: our dishes-typical of neapolitan traditions-will be a wonderful surprise for you!

We really hope to welcome you back to the Grand Hotel Europa!

Warmest regards,

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Reviewed October 18, 2012

My husband and I flew into Rome, took the train to Naples and spent the first night of our Italian vacation at the Grand Hotel Europa. We debated about going straight on to Sorrento, but since we wanted to visit the archaeological museum, we decided to spend one night in Naples. Because we were traveling by train, it made sense to stay near the Termini. As other reviewers have noted, the hotel looks run down from the outside the neighborhood is scary, but the price is reasonable. The staff is pleasant; however, our room was dark and dreary...and besides a double bed, it contained a set of bunk beds! The breakfast wasn't bad, though nothing special, either. This hotel is fine for one night, but if you’re planning to stay longer, chose a hotel in a nicer area.

  • Stayed: October 2012, traveled as a couple
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3  Thank Lynette796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded October 26, 2012

Dear Guests,

thank you for your review on Tripadvisor.

Our hotel has a superb location due to the train and underground station, located just a few steps far from it: that's why it is frequently chosen by people who would like to visit Naples as well as its sourrounds and from people coming here for business.

About the room, we have some of them with bunk beds ideal for families coming with children: however, if you would have preferred another one you could have asked for it to our reception.

They would have proposed you something different....

Awaiting for welcoming you to the Grand Hotel Europa again, we remain with our warmest regards from Naples!

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Reviewed October 14, 2012 via mobile

This is our 2nd day one to go here. The most important thing about the hotel is its location just beside the train station which is very handy. The hotel is old, rooms are mid clean to me. TV is from late 80's with a VCR!!! And very small. We booked a triple room which servd our purpose. Although the station is close, the hotel is in a very scary location: do not dare to step outside late at night! Restaurants around are not so fancy but in the hotel you can have a standard Italian menu for a fair price! Breakfast is also fair, much better than American continental breakfast. Shopping around is neither a good idea as the area is definetly decadent. Via Chiaia should be a better choice. Hotel staff are nice, nothing more than doing their job! You can book tours at the front desk to many spots around! If you wanna stay for a short time with a reasonable price that is it!

  • Stayed: October 2012
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1  Thank GersonP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded October 26, 2012

Dear Gerson,

first of all thank you for sending us your review through Tripadvisor.

Our hotel, located very central as it is just 5 minutes walking far from train station, underground station and main bus stops, is ideal to visit Naples and its sorrounds even during a short stay.
With reference to our rooms, next time don't forget to ask for a new junior suite in our completely renovated area called "O' VICO EUROPA" where you will deeply enjoy Naples atmosphere.
Also our restaurant, where in some days of the month take place our famous dinner shows, is simply perfect to taste typical neapolitan cuisine as well as the international one.

We are looking forward to welcoming you to the Grand Hotel Europa on your next trip to Naples and meanwhile we remain with our kindest regards!!!

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Reviewed October 14, 2012

We stayed at this hotel 2 nights in order to do a day trip to Pompei and Amalfi. Convenient to train station but the area is not great. If you want to see Naples, I would stay in the area of the Ambassador Hotel. Staff was helpful but their wi-fi was down for almost our entire stay and they did not seem to concerned about getting it working...Rooms are ok..on the dark side. Restaurant was ok, in the basement and dark also. The breakfast was below average...long wait for coffee...they should have 2 areas set up to accomodate guests, especially when they have a tour staying there...we had to wait awhile to get our food...canned fruit cocktail not very appetizing..If you want someplace close to the train station, it serves the purpose, but I would stay elsewhere...actually, I would not return to Naples..would stay in Sorrento in order to see the same sites....

  • Stayed: September 2012, traveled as a couple
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Thank karenrm777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded October 26, 2012

Dear Karen,

thank you for your review through Tripadvisor.

Our staff is always at disposal of our guests to assist them during their stay in order to make it very pleasant and that's why I am pretty sure they have tried to solve your problem with WI-FI.

With reference to your waiting at breakfast time, it was probably due to the overbooking of the hotel but you could have asked to our waiter and he would have helped you.

However, as you noticed, our location is perfect to see Naples and its sorroundings and that's why we recommend you to come again to the Grand Hotel Europa the sooner the better: we
will prepare you our best coffee in just one minute:-)!!!

Best regards!!!

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