Here are the highlights:
*Hotel staff was very friendly, polite and helpful
*Beautiful view since the hotel is very high up on a hill
-Rude restaurant staff
-Is far away from city center, and the area has a bad reputation. We were advised to stay indoors in the evenings, by more than one person. They do offer one free shuttle bus tour in the morning, at various times each day. But the taxi going home every day will set you back a little and it felt very limiting.
-Minibar-fridge was broken. Not that we minded, but somehow feels like that should have been easy to catch had the checked it prior to our arrival. **** Gold star, the fixed it and gave us free internet to make up for it.
-Internet costs money, and breakfast is not included.
-We had ants in our room. Which the front desk staff took seriously, but the cleaning man they sent to help didn't seem to take it very seriously. He came armed with bug spray. He did his thing and left. The next day, ants still there - of course, since the seemed to live in the wall. We went back to the front desk and they sent the same man. The cleaning man looked at the ants, said "un momento" and left. We waited for over half an hour but he never returned. Finally we went back out to the front desk to ask if he was returning or not, since it was late and we were wanting to go to bed. Cleaning man was sitting by the computer taking it easy. Hmpf. ****Gold star, front desk man gave us a new executive room a floor up and was sincerely apologetic.
So bottom line. There was problems - and they fixed them! Hence, we felt okay about our stay. But was it a 4 star experience? Definitely not! If so, there wouldn't had been so many issues that had to be dealt with.
- Official Description (provided by the hotel):
- Il Culture Hotel Villa Capodimonte è un hotel 4 stelle di Napoli che sorge all’interno di un meraviglioso giardino botanico sulla collina che ospita il grande Parco di Capodimonte e il suo Palazzo Reale. La struttura ospita il rinomato ristorante Torre del Palisciano, e dispone di un centro congressi con diverse sale attrezzate per meeting e conferenze. The Villa Capodimonte Culture Hotel is a 4-star hotel in Naples which stands in a splendid botanical garden on the hill which accommodates the large Capodimonte Park and its Royal Palace.Every morning a free transfer service to the historical centre is available for our clients.The hotel has WiFi internet connection throughout, which is free in all the Executive rooms.The hotel has a large unmanned internal parking space, which is free and exclusively for client use. Breakfast is served in the magnificent Oleander Veranda, looking out on the beautiful hotel park where each morning the hotel will extend its good morning greetings with a substantial buffet breakfast. ... more less
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- Also Known As:
- Capodimonte Hotel Naples