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“Elegant hotel, sad city”

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Grand Hotel Santa Lucia
Ranked #30 of 185 Hotels in Naples
Certificate of Excellence
Reviewed May 12, 2009

My husband and I spent three nights here (he was attending a meeting at the Royal Continental Convention Center, just a block away) in late April. We reserved a sea-view suite with balcony via Expedia for 238 Euros/night, a slightly reduced rate with their pre-pay no refund plan.
The hotel is located directly on the ocean overlooking the Bay of Naples with a marina and the Castel del 'Ovo directly in front. Don't worry; they don't block the view of the bay...just add interest. A very, very busy and loud street, the Via Parthenope, runs right in front of the hotel; the constant horn honking and vespa motorcycle noise were impressive, and annoying. Luckily the hotel's windows are sound proof. Plus they have the electric window covers that really block the light and sound. This Santa Lucia area of Naples seems like a different city from the seedy, scary, dirty Piazza Garibaldi area. It has several nice hotels and art and boutique stores for several blocks in from the bay. We felt safe, relatively speaking.
Do take a taxi from the Garibaldi train station to the hotel. Don't try the bus-to-save-money like we did; not only do you have to walk a block to the seedy bus area in front of the station on a busy, chaotic street with NO SIDEWALKS, but a female thief made a blatant grab for my husband's back pocket as he boarded the bus with luggage. Score one for the tourists; we keep all valuables in hidden waist belts. We discovered the taxis now charge a standard rate (15 Euros) from the station to the Via Parthenope, and they adhered to that the three times we used them. No hassles, no trying to jack up the rate. The same was reported from others at the meeting.
When we walked into the lobby, we were impressed with how beautiful this small hotel is. Old world luxury: chandeliers, rich fabrics, marble, just lovely and elegant. The staff at the front desk all spoke perfect English and were professional. Not warm and smiley, but very efficient and polite. All was in order with our reservation.
Our room on the third floor consisted of a large living room with sofa, chair, cocktail table, flat screen tv, writing desk with chair and a window that opened to a small balcony.
Next a hallway with closet, then the master bedroom with king sized bed, hutch with tv and mini bar, and a second window opening to a balcony. The bath was pretty, with marble tile with a tub/shower with excellent water pressure.
We took a chair from the writing table in the living room and a stool from the bathroom and squeezed them through the doorway onto the balcony so that we could sit out with a glass of wine (that we bought at a local grocery as we trekked in the last few blocks from where the bus let us off). Via Parthenope is quite busy with traffic, joggers, tourists, marina activity, plus the view of Vesuvius off to one side and the beautiful Bay of Naples. So, in spite of the noise, we were quite entertained watching all this.
The room was clean, the carpet thick, and we never heard other guests. There were no odors. The mattress was too hard as other reviewers have mentioned. But this hotel was so quiet (after you close the windows) and the air conditioning worked well...that we slept deeply.
There are two computers on linen-covered tables on the mezzanine, which I believe you put in a credit card for internet access. Didn't use that.
There are restaurants all around. We ate mainly via the meeting, but did walk a block up the side street, Via S. Lucia, to Marinos; it was recommended on TA. Had very good pizza and beer and pleasant servers, outdoor seating. Felt safe walking in that area. I actually walked to the Amedeo metro stop, probably about a mile and a half away on my way to the Archeological Museum and felt safe the entire route. Directly across V. Parthenope are the few streets around the Castel del 'Ovo with several restaurants, but they didn't look good to us. The one recommended on TA (Trattoria Patricia) could not be found, must be closed.
The hotel's restaurant was apparently closed for dinners (temporarily), but open for breakfasts, included with the room. The breakfast rooms were lovely, pale yellow walls with well-spaced, linen covered tables. They had the normal cold items, plus a buffet of scrambled eggs and bacon. Great cappucino also.
This hotel helped us have a better attitude toward Naples...but the crime, filth, and noise of the city in general would keep us from going back.

  • Stayed: April 2009, traveled on business
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1  Thank Toonces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 - 222 of 721 reviews

Reviewed May 1, 2009

Located in front of the small leisure port and small castle, near excellent restaurants, the hotel is ideal for a couple or for business. Our suite was big, clean and the bathroom furnished with big bath and all the amenities.
A very pleasant stay.

  • Stayed: April 2009, traveled as a couple
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Thank Angeltwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2009

We spent four lovely nights in a beautiful room overlooking Vesuvius and the Castel dell'Ovo and the marina. Reception and Concierge staffs were very helpful and most friendly. The front desk provided lots of support with restaurant reservations.

The room was large, clean and well furnished. Had a large, flat screen television. (We found a proposed 4-Euro charge for music ridiculous!) The room had electrically operated shudders that blocked almost all the street noise. The bathroom was large, well-lighted with a "jacuzzi" type tub large enough for four people.

Small problem with the breakfast that often had been picked bare by 9h30 on Friday and Saturday, and was not replenished. It was off season.

  • Stayed: February 2009, traveled as a couple
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3  Thank Mel_Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2009

The concierge didn't bat an eyelid when we wandered into the hotel's marble foyer, in crumpled clothes and dragging old bags after a week's sailing. He still smiled at us the following day when we returned from a trip up Vesuvius and round Herculaneum, dressed in shorts and sandals, covered in volcanic dust and slightly sunburnt. They upgraded us to a suite, because we were on our honeymoon and the bath tap was dripping in the first room they showed us. We didn't eat at the restaurant, but breakfast was fine. If I had to nitpick, the bar is not very welcoming. Go for a room with the seaview - it's worth the additional few quid.

  • Stayed: June 2008, traveled as a couple
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4  Thank DH76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2008

This place is a gorgeous old building sitting on the water front across from an old castle. Very romantic area. Lots of shopping and great restaurants up and down the coast. The interior is very beautiful with lots of traditional Italian décor – like and old mansion. Staff is excellent. Rooms are very large suites (stayed in the deluxe room). Had a study/office section, a bedroom section and a giant bathroom. Each room had its own flat screen TV as well as surround sound. Bed was great – slept very well. Bathroom had lots of granite and ceramic everywhere – big mirrors for the chic’s.
There is a breakfast buffet included in the room, but did not try it due to an early morning flight (I hate early morning flights!). The only issue is it’s a little pricy, but it is on par with the other hotels that are near it – mostly because of the kick [--] location. We paid about E190/night.

  • Stayed: October 2008, traveled on business
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2  Thank Jetdriver21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2008

I stayed here for 3 nights in September. I chose it because of the proximity to the Stazzion Maritime, where my business conference was being held. The hotel was beautiful and quaint. The staff was very friendly and helpful. The room was elegantly decorated. the hotel had a very charming appeal. it is right on the water and i was able to go for a run in the morning very easily, so for me it didn't matter that there was no gym at the hotel. the only thing i could complain about was that it was a little pricey (about $300/night). but everywhere in europe is expensive right now for americans.

  • Stayed: September 2008, traveled on business
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1  Thank sfollett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2008

We were pleased with our junior suite on the water front. Had a spacious corner room with lovely view of castel, vesuvius, and other islands off the coast. The breakfast buffet and coffee was great and so was the service. Also room and hotel was very clean. We absolutely hated being in the city of Naples and traffic chaos but did enjoy the tranquil refuge that this hotel provided.

  • Stayed: September 2008, traveled as a couple
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2  Thank dufflebag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Santa Lucia

Address: Via Partenope 46, 80121, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Naples
#26 Business Hotel in Naples
#37 Romantic Hotel in Naples
Price Range: $155 - $1,112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Santa Lucia 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Grand Hotel Naples
Grand Santa Lucia

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