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All reviews privilege room terrace overlooking building work molo beverello ferry terminal hotel breakfast via toledo nice room hop on hop off bus short walk short stay the main shopping street tea and coffee busy road central naples third floor on foot
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Reviewed March 14, 2019

The plus points are the location and the staff. It is close to the final stop for the airport bus, less than a ten minute walk, near Plebiscito Square, the heart of the city, Via Toledo, the main shopping street, and there are lots of really good restaurants nearby. There is an entrance to a Metro station on the other side of the very busy road. The staff all speak excellent English and are really helpful.

The negative points are the rooms, the lack of a bar and the breakfast service. Both the rooms our party had were quite small, much smaller than in other Mercures I have stayed in and I have stayed in quite a few. Our room was on the corner and only had windows into the light well which did not provide much light so we always had to have the lights on whenever we were in there. The shower had a narrow entrance round the shower screen which was awkward getting in but positively dangerous getting out. The step down into the bathroom got wet and slippery and there was only a towel rail to hold on to to steady yourself. With the toilet only inches away from the step there was a real risk of hurting yourself if you slipped. However, the room was always clean.

It was obvious that the hotel once had a bar, signs in the lift were covered up but the covers fell off, and it could do with one still. There was nowhere close by to have a drink before or after dinner and it would have been great to have had that in the hotel.

Although the choice available at breakfast was good, including a hot choice, the replenishing of what was there was poor. On at least four of the seven days we were there I had to ask for something to be topped up. No one seemed to be keeping a regular eye on what was being taken. When that was the eggs, bacon or sausages I had to stand around waiting while it was cooked. No one was anticipating what would be required. When fresh was brought out the quantity was very small so within a few minutes more was needed again. I appreciate the desire to minimise waste but this has been managed much better in other Mercure hotels.

Would I stay there again if visiting Naples? Probably not.

Room tip: Don't have room 416
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank DaveNKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE ANGIOIN... N, Guest Relations Manager at Mercure Napoli Angioino Centro, responded to this reviewResponded April 14, 2019

Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We will share this feedback with our team, that will serve as an encouragement to all of our staff to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

The place was pretty nice. Plenty of nice places to eat and shop on the block. Rooms were a bit on the small side but I'm used to bigger rooms. Staff was very helpful and spoke English (thank goodness)! Very clean and I genuinely enjoyed my stay.

Date of stay: November 2018
Trip type: Traveled on business
Thank exploration_diverted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE ANGIOIN... N, Guest Relations Manager at Mercure Napoli Angioino Centro, responded to this reviewResponded March 19, 2019

Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We will share this feedback with our team, that will serve as an encouragement to all of our staff to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2019 via mobile

Very good Mercure with a very helpful staff. The hotel doesn't have its own bar or restaurant but there are plenty of great options to eat and drink within easy walking distance. Just ask the helpful staff for recommendations. Recommended.

Date of stay: February 2019
Trip type: Traveled on business
1  Thank 73JohnL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE ANGIOIN... N, Guest Relations Manager at Mercure Napoli Angioino Centro, responded to this reviewResponded February 13, 2019

Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2019

Just 2 subway-stops away from the impressive Garibaldi-Train-Station and very close to many interesting places. Despite the "style" of the rooms s a bit "IBIS-de-luxe" , the service is super, the personal very very helpful , even with tips beyond hotel-business. Surely a place to return .

Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE ANGIOIN... N, Guest Relations Manager at Mercure Napoli Angioino Centro, responded to this reviewResponded January 7, 2019

Dear customer, Thank you for the beautiful review of our hotel! We are very happy that your stay has been pleasant and we hope to see you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2018 via mobile

Spent 2 nights at the hotel. First impressions, hotel foyer was small but staff were excellent. Booked a privilege room which was a decent size with a walk in shower. The first night the air con/ heater was not working so we phoned reception who came up to show us how to work it. We could not get it to work and spent the night wearing extra clothes as we were frozen. The next morning I complained to reception about the air con as well as a smell of dog urine in the room. She sounded surprised and her response was “but it is such a nice room”. That evening we came back to a warm and a scented room but that did not mask the smell. Besides that the hotel was decent as it is close to the port as well as Via Toledo. A typical 3 Star Mercure.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank 980safiyaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE ANGIOIN... N, Guest Relations Manager at Mercure Napoli Angioino Centro, responded to this reviewResponded December 26, 2018

Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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