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“Stay away from Naples” 2 of 5 stars
Review of Starhotels Terminus

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Starhotels Terminus
Ranked #47 of 188 Hotels in Naples
Jersey City, New Jersey
Level Contributor
1 review
“Stay away from Naples”
2 of 5 stars Reviewed July 24, 2013

First off this city is a dump. I've never seen so much garbage and drunks. There were piles of beer bottles everywhere. It felt shady and unsafe. The hotel is right across the street from the train station which is a plus, because I didn't feel safe walking any further than I had to. The hotel looks very nice when you walk in, but it smells like mold and old cigarettes. There is a lot of construction going on right in front of the hotel, so it's pretty noisy. The breakfast was decent and the rooms were pretty clean. The "free wi-fi" service is unbelievable. There is a fee of 4 euros a day if you want wi-fi in your room. The best part is it's free in the lobby, but only by going to the front desk to get the password EVERY 30 MINS!. I mean seriously how inconvenient. Do not offer "free wi-fi" if your really making it more of a hassle rather than an amenity. So free wi-fi for only 30 mins at a time. The icing on the cake though was when I asked for an iron. They told me that they do not offer that service. Wow! I didn't know having an iron was a "service". Okay what hotel doesn't have an iron??? I was dying to get out of this city and never return. On the plus side the train station was close and was convenient to travel to pompeii...just a tip you only need to pay to get there, the train is free coming back. I would strongly recommend to find a nice bed and breakfast maybe in Sorrento...stay away from this city.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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UK
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 18, 2013

Don't get me wrong, this was a nice enough hotel, and in its heyday probably deserving of it's 4* rating - but it's very tired and the rooms are really dated (at least they were clean though), and the staff were friendly - ask for their recommendations of where to eat, you'll be glad you did.
The location is very good for true city breakers - right next to the train station from where you can easily travel to Pompei, Herculaneum etc., but it's also currently a building site as they modernise their public transport system and not exactly an evening venue, you'll struggle for local places to eat in the evening.
If you're looking at a longer holiday - don't stay in the city, just visit.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank UkYummyMummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 29, 2013

We booked this hotel online with a big discount, so we got what we paid for. So no complaints about value for money. However, there are problems with this hotel if rated 4 stars. It is really a 3 star hotel. But the breakfast was good, and thrown in with the deal.The staff are only sometimes helpful, and sometimes churlish. For example, I asked about any materials to explain the hotel's services and amenities, and was told sternly they did not have this. Then I asked about a business centre or health club, and the sternness continued, with a strong "no". Then I found that there was a fitness club, but had to find this on my own.
The place feels like it is about to decay, there were paint chips on the floor in the hallway, the shower fixture was operational but damaged.

I should say, however, that this may be simply Naples. I found similar things throughout the city when travelling.
So, overall? It is a good quality 3 star hotel. And suitable for getting you on your way to other places.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 22, 2013

Stayed at the StarHotel Terminus in Naples for one night in May.

Very unwelcoming check in. Our room was not ready when we arrived early afternoon and the man on the front desk was extremely rude and explained nothing about the hotel.

We had a late lunch in the hotel restaurant while we waited for our room. Our waiter was very helpful and explained some of the features and services of the hotel.

Restaurant food was of a good standard.

Our room was on the 4th floor and very spacious. It overlooked the main railway terminal building.

It was very noisy (traffic noise) and as a result we didn't get much sleep.

Although this hotel is opposite the railway terminal and close to town I would not recommend it.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Brent E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

We have been using Star hotels throughout our visit to Italy and have been impressed. The offer good value, great locations next to railway stations and pretty good service. They also seem to upgrade regular visitors.

Also, unlike many other hotels in Italy they always provide a kettle and tea and coffee making facilities in the rooms. To me this is an essential and I am always surprised when hotels fail to provide it.

The comments some about the hotel's locations say more about the people wrote them than the reality. My wife and I, both in our late 60s, walked outside a fair bit during our stay in Naples and at no stage did we feel concerned about safety.

The main hazard, if you can call it that, is crossing the road to the station. The secret is to act like a true local and be bold. The traffic stops.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MikesSm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples
1 review
2 of 5 stars Reviewed May 29, 2013

When we turned up I was absolutely amazed that they were going to put us in a room which I can only describe as disgracefully you could not see through the windows it was so dirty, I opened the window and looked out at a large pile of rubbish, we did not unpack the walls were even dirty and the decor was all torn! We went to reception and were allocated another room, the facilities were good and the breakfast was good just let down by the room I would not put my dog in

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank TonNaples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Naples hotels

Jacksonville, Florida
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 26, 2013

Excellent breakfast included in room - and some rooms have great views of Mt. Vesuvius. You wont' be able to find a hotel closer to the train station - which is a great plus to this hotel. There are three key trains in Naples; The local Metro to sites in Naples, the regional trains to get to Pompeii and Amalfi, and then the main Italy trains to get to other large cities. Since the train station has all of these, this makes an excellent base. The area is a bit shady but never seemed dangerous - and there are plenty of shops nearby for anything you may need.

I would strongly suggest NOT trusting the hotel to help you with your travels or transportation. They offer good clean rooms, good breakfast, and a nice place to stay. I knew where I needed to go so it wasn't a big deal - but be cautious of cabs and tours, etc.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank StoufferJax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Starhotels Terminus

Property: Starhotels Terminus
Address: Piazza Garibaldi 91, 80124, Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:4 star — Starhotels Terminus 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Starhotels Terminus in Naples. We're conveniently located in Piazza Garibaldi, close to the historical centre and just beside the railway station - ideal for travelling around and exploring the city's most important cultural sights.Our romantic hotel is styled with harmonious colours and exudes the warmth and hospitality for which Naples has always been famous. Sit and enjoy drinks in the roof garden and soak up the beautiful views encompassing Vesuvius and the Gulf of Naples. During the spring and summer, you can enjoy the sounds of live piano music too.In all there are 173 traditional rooms and suites, a well-equipped fitness room, new Congress Centre with 10 meeting rooms seating, all bathed in natural light. ... more   less 
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Also Known As:
Starhotels Terminus Hotel Naples
Starhotel Terminus Naples
Starhotel Terminus Hotel Naples

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