Spent 2 weeks in Italy and have tried star hotel in Florence, impressed with them but the Naples branch totally bring down its brand.
1) Checkin and greeted by unfriendly, monotonous staff.
2) Our no-smoking is as good as a cigarette den and sight of severe wears and tears. We complained and the front desk simply told us to open the windows to air the room and told us 3 times they will get someone to "freshen up" the room but no one ever shown up.
3) ultra small and slow lift (better off taking the stairs)
4) walls are so think, I can literally hear the next door turning on the faucet or taking shower!
We spent most of our time at night in the lobby and even thought of sleeping at the lobby lounge instead of our room! Yes it's that bad!
Do not stay unless you are not particular about cleanliness and can put up with bad services!
Only plus point is the location but I rather pay a taxi to bring me to nicer hotel.
- Official Description (provided by the hotel):
- Welcome to Starhotels Terminus in Naples. We're conveniently located in Piazza Garibaldi, close to the historical centre and just beside the railway station - ideal for travelling around and exploring the city's most important cultural sights.Our romantic hotel is styled with harmonious colours and exudes the warmth and hospitality for which Naples has always been famous. Sit and enjoy drinks in the roof garden and soak up the beautiful views encompassing Vesuvius and the Gulf of Naples. During the spring and summer, you can enjoy the sounds of live piano music too.In all there are 173 traditional rooms and suites, a well-equipped fitness room, new Congress Centre with 10 meeting rooms seating, all bathed in natural light. ... more less
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- Also Known As:
- Starhotels Terminus Hotel Naples
- Starhotel Terminus Naples
- Starhotel Terminus Hotel Naples