Just returned to Rome after a lovely day along the Amalfi Coast and Pompeii, thanks in good measure to Alex's (Alessandro) professionalism, quick responses and gracious attitude. Us - family of three, tourists from US. Had booked a tour via the hotel in Rome but realized at the last minute last night that the rates were way too high and that we simply won't be able to cover what we wanted to. Mailed Alex, got an auto-reply with an "emergency" number. Dialed around 8: 30 pm to reach Roberto, another member of the family. Another email and text later, Alex arranged for a tour (along with a guide for Pompeii) for the next day, at very reasonable rates. It was all done in a flash. He met us in Naples station this morning and was a professional to his fingertips. Gracious, elegant, kind and had our best interests in everything he did (we are vegetarian, for instance). It was indeed a pleasure and I would recommend him and his company without reservations.
- SR (Cincinnati, Ohio, USA)
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