So the hotel is very "nice" but the service by the front desk was BEYOND exceptional. It began with a package that I had shipped via FedEx from the US...a nightmare ensued and a nice gentleman named Luca stepped in to help...for HOURS! He called Milan which is where the package was sent, and for hours helped me with the logistics of getting the package to clear customs including helping me with all of the forms I need to fill out, getting me to a bank and then making the payment at the post office. The rest of the trip, he and another colleague Anna would often walk about of the hotel and down the street to direct us to a restaurant or store. They always asked the following day "how was the meal?" or "what's the news on your package?" I'm so grateful for their help.
The bed was very uncomfortable. I stayed in two different rooms, the first look out directly into another building and into someones apartment...can you say creepy? So Anna switched me to the top floor with a nicer view when a room was available. The rooms are very clean and the bathrooms are as well (very important). The view for breakfast was a plus considering it could have been in a closed in small room. It was nice to start the day off with a view of the mountains and the sea...
The gentlemen at the bar were attentive and very polite as well.
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- Also Known As:
- Renaissance Naples
- Naples Renaissance