This hotel has so many things that could be great. The building itself is very charming, we loved the architectural features, the antique elevator, high ceilings and lovely moldings. The location right across the square from the metro station was perfect and the area has lots of nice shops and restaurants, a short walk away from the waterfront.
Unfortunately, there are as many negatives as positives. As other reviewers have mentioned, one of the desk clerks is unfriendly and rude, which was unfortunately our very first impression of the hotel (other staff were fine). We booked a special rate on their website but when we got there we discovered that the special rate did not include such basics as air conditioning and wifi (both of which had been available at no charge in every other B&B and hotel we stayed in during our 5 weeks in Europe, many of which were much less expensive that the Pinto Storey). These items were available for an extra charge, of course. Also, if our room was typical of their guest rooms, they really need to do some basic maintenance. The wallpaper had 8" - 10" tears in it with the edges hanging down, the walls themselves had patches of mold, and the bathroom was quite dated with one of those flimsy shower curtains that "almost" tucks inside the shower curb, but not quite, so that the water gets all over the floor. Breakfast was one of the most disappointing in our travels as well - a small piece of cake and a croissant, tasty enough if you don't mind eating dessert for breakfast (the juice was also kind of odd and we never did figure out what it was). The coffee was good, though. The neighborhood is very nice and we enjoyed the walk over to the historic area, but be warned that it takes about 40 minutes at a very quick pace. However, the metro is right there is if you're not a walker it is easy to hop on the public transit. Our room was quiet enough when we closed all the windows, even though it was a holiday weekend and the streets were quite noisy. We also had booked a room that had a french bed, which we had no idea what that is. In case we aren't the only ones out there who are not familiar with these beds, they are very small - somewhere between an old fashioned "standard" bed (in North America at least) and a single. Plan to be cosy if you don't remember to ask for a larger bed!
Basically, we just felt like they are losing out on an opportunity to offer a really nice hotel experience. With a little basic maintenance, some staffing adjustments and a piece of fruit and a boiled egg at breakfast, we would have given it 5 stars for sure.
- Official Description (provided by the hotel):
- The Pinto-Storey is to be found in a beautiful liberty building at the City center in the heart of Chiaia, which located between the Ancient Center and sea side road, one of the most exclusive and elegant parts of Naples. Located on the 4th floor of the building, the Pinto-Storey welcomes its guests with a warm, familiar atmosphere, an impeccable service and a friendly environment. Furnishings are in classic style, with period furniture from the end of the 1800`s, with details in wrought iron and bronze. Soundproofed rooms fitted with a wide range of comforts. ... more less
- Reservation Options:
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- Also Known As:
- Pinto Storey Hotel Naples