When we registered at Parker's we were initially favorably impressed by its old world charm and at having been upgraded to a duplex suite. That impression, however, quickly changed. There were no lights in the elevator call arrows. Consequently, one does not know whether the elevator is on its way. Further, there were no lights on the elevator floor keypad so one doesn't know whether the elevator will stop at the requested floor or at what floors the elevator will stop. Although the banisters in our suite appeared to have real brass fittings on the end posts, the door knobs, door knob plates and other metal accessories appeared to be made of inexpensive faux brass thereby cheapening the overall appearance. The bed had a lengthwise depression in the center which made for very uncomfortable sleeping. There was no functional bathroom exhaust fan and the toilet frequently made a howling sound even after the supply bowl had refilled. The sound went away after banging on the supply bowl cover. Although we had been "comped" with a bottle of sparkling wine which we did not use, there was no complimentary water in the room. The bedside candy consisted of two pieces of hard candy.
We were also very disappointed by the concierge/front desk staff. Since this was our last night in Italy after spending over two weeks there, we wanted a nice but casual dinner. My wife specifically requested a place where we could get prosciutto and melon, pizza and a seafood pasta. The place which the staff sent us to did not even have the prosciutto and melon on the menu, the pizza was of poor quality and sat in water on the plate, and the seafood dish was insipid. The restaurant greeter seemed to know the concierge at Parker's, however, referring to him as "my friend." When we mentioned our disappointment to the hotel staff upon our return, they essentially said it was our fault because we said we wanted a trattoria. Having spent over two weeks in Italy, including four other days in Naples eating in trattorias, this was our most disappointing dining experience.
The view from the terrace, however, is quite lovely but the breakfast buffet offered is mediocre.
Overall, our impression is that, while the hotel may have at one time been truly grand, it currently has only pretentions of grandeur. From our perspective, the view from the terrace alone doesn't justify the room rate for this hotel, even with the upgrade.
- Official Description (provided by the hotel):
- Stately 5-story Hotel situated in an elevated position overlooking the gulf. ... more less
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- Also Known As:
- Grand Hotel Naples