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“Posh and glitzy - but you pay for everything including Wifi”

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Eurostars Hotel Excelsior
Ranked #13 of 186 Hotels in Naples
Certificate of Excellence
Australia
Level 6 Contributor
155 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Posh and glitzy - but you pay for everything including Wifi”
Reviewed November 3, 2013

This is my third trip to Naples this year so I thought I'd treat myself and my son to this beautiful hotel.
It's a serious grand dame of Naples - the photos near the elevator show Alfred Hitchcock, Clark Gable, Henry Kissinger, Sophia Loren and other assorted celebrities who have stayed over the years. The front bar has beautiful chandeliers and is very grand - as are the hotel common areas - the staircase is gorgeous and just makes you want to sweep down in a designer ballgown. The staff at check in were gracious and very professional.
You cannot fault the location - our bay front rooms overlooked the sweeping arc of the Bay of Naples and the street is closed to all traffic so it was quiet. Good restaurants are nearby, the room was large and it appears recently renovated.
However, they make you pay for Wifi which I find unacceptable, considering this was the only place in our whole three week stay that charged us for this service. Even the tiny B&B where we stayed in Positano for 85 euros per night had free wifi. You also have to pay for television (MTV and so on) which is also unacceptable. I won't even go into the mini bar charges which were the highest I have ever seen - anywhere - (and I'm from Australia where they are astronomical). You also have to pay for the pool and the gym - seriously???? Also not acceptable for a hotel of this calibre.
However - the pluses. The breakfast was unbelievably good - they even had champagne - wow, what a treat. They had eggs, sausages, bacon, mushrooms, baked beans, heaps of fruit and of course those wonderful Neapolitan pastries - sfogliatelle. They also made fantastic coffees to order - as I would expect being Naples - but sometimes hotel coffee can be hit and miss.
The rooms were large, comfortable and recently renovated with the most gorgeous bathroom I've seen in ages - all marble, separate shower with enormous shower rose and some lovely toiletries. Very impressive.
Stay for the views and the grandeur - but expect to pay for everything else.

Stayed October 2013, traveled with family
Helpful?
1 Thank KathyW201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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Warner Robins, Georgia, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2013

For me personnally, the best of the best....spacious rooms, great amenities, and a staff ready to help! After 10 trips to Naples, over the past two years, my every experience has been beyond expectations - the professional resturant staff, especially Mario, Lisa, Paolo, are the best....Alla prossima.

Room Tip: The doorbell is on the Lions nose!!!
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  • Stayed April 2013, traveled on business
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Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia, United States
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2013

Everything about this hotel is beautiful. We had our son's Bar Mitzvah service and luncheon here and they were wonderful helping to arrange everything. Our room was wonderful, however the tub/shower is very hard to get in/out of. The staff did bring up a nonskid safety mat. The location is beautiful and the rooftop breakfast area is stunning. Staff was very helpful. Old world charm abounds.

  • Stayed June 2013, traveled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
85 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 26, 2013 via mobile

We had a wonderful four night stay in this beautiful hotel. It is very clean, comfortable with excellent friendly staff. We had a beautiful room with a balcony overlooking the Bay of Naples. Of special interest are the rooftop restaurant and bar with stunning views of the magnificent Bay. We really enjoyed our sojourn here and highly recommend it.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Lesley18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed October 25, 2013

My husband and I spent almost a month touring Italy for our honeymoon and we spent 2 nights at this hotel, mainly as a base for us to explore Herculaneum, Mt Vesuvius and Pompeii.

What we LOVED about this hotel:-

1) Location - Felt relatively safer here than in the other parts of Naples. We have received lots of warnings on safety in Naples from our friends who have been to Naples as well as the locals! We have been told to stay clear of more shoddy areas and not to venture too far out from the touristy parts of town. We took many walks in the vicinity of Hotel Excelsior by the sea, never venturing too far out at night and it felt perfectly safe.

2) Rooms - We were allocated a room with a balcony and a great view of the harbor. As opposed to the other Italian cities, we actually spent quite a fair bit of time in our room especially after dark and it was a pleasure.

3) Service - Concierge was helpful in recommending and helping us book a day tour to Mt Vesuvius, Pompeii and Herculaneum. They also recommended a restaurant for dinner near the hotel by the sea and it was lovely. A live band also played there later on that night. Wonderful experience.

Room for improvement for the hotel:-

1) Shower/ Bathroom - Bad design. Showers are located on top of the bathtub and there are no shower curtains. There is a partition which covers only 1/3 the length of the bathtub but it doesn't really help, so water splashes all around and out of the bathtub whenever we took a shower. Naturally our bathroom always got partially flooded whenever we took a shower.

2) Breakfast - Standard buffet breakfast with a wide selection of food. Our only gripe were that the freshly cut fruits were not covered and there were tons of little flies swarming around. Not appetizing at all.

Aside from the above, I would highly recommend this hotel mainly for the location.

Room Tip: Definitely one with a balcony and on the higher floors!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SMYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 22, 2013 credit card Amex Card Member Review

This is a grand hotel in the old style. Lush, plush with courteous service and spotless decor. Above all it has the most stunning views over the Bay of Naples out to Mt. Vesuvius - so go for the superior room (with a view). If you are as lucky as we were you might get upgraded to a suite - it was bigger than our flat. Good luck!

Stayed September 2013, traveled as a couple
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Highlands, United Kingdom
Level 6 Contributor
166 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed October 21, 2013

This hotel is in a super location overlooking the Bay of Naples and Naples Yacht Club. Our room was spacious with a double balcony and a good sized bathroom. The housekeeping service was one of the best we have experienced. Breakfast outside on th terrace was blissful and the service there too was excellent. The food was good and plentiful with a selection of juices and sparkling wine too. Dinner in La Terrasse was also very good. The streets around are traffic free so tehre is very liottle noise. Public transport is a little far away but a 15 minute walk brings you to the main R2 bus route. One gripe was the cost of wifi and the fact that it was not especaiily good.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Persephone20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Hotel Excelsior

Property: Eurostars Hotel Excelsior
Address: Via Partenope 48 | Lungomare Caracciolo, 80121, Naples, Italy (Formerly Hotel Excelsior)
Location: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Naples
#10 Business Hotel in Naples
#15 Romantic Hotel in Naples
#19 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eurostars Hotel Excelsior 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more   less 
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Also Known As:
Excelsior Hotel Naples

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