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Eurostars Hotel Excelsior
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All reviewsbay of naplesrooftop restaurantbeautiful hotelmarble bathroommount vesuviusoverlooking the baytop flooregg castlefront desk staffturn down serviceclassic hotelhigh ceilingscakesroom was largepizzapastrysea front
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Reviewed April 3, 2013

We chose the Excelsior Hotel based on the reviews on Trip Advisor and was not disappointed. We also upgraded to sea view again well worth the little extra, views to die for.
You know you've made the right choice of hotel when you first walk through the entrance It is a definite WOW factor. We arrived very early and was prepared to leave suitcases and go out and about but was told it would only be an hour so we went into the lounge to have a drink and relax and take in the absolute splendor and beauty of the rooms and views out of the beautiful windows to Mount Vesuvius and the surrounding area
An hour later we were shown to our room on the 6th floor with a small balcony with 2 chairs and a table and view of a small harbour, a Castle & the island of Capri in the distance. side view of Mount Vesuivius All breathtaking.
The room had large wardrobe, safe and 6 small drawers, just inside the door to room with bathroom just off the corridor with bath, large sink and mirror, toilet and bidet. and I'm afraid my pet hate a small hairdryer the sort that gets hot in your hand after a short use and you have to keep your finger on to use. No use whatsoever for a lady to style her hair.
The bedroom was large with high ceilings 2 french doors to balcony, 2 single beds fixed together to form one large bed. 2 bedside cabinets, a desk/dressing table but no mirror, and a chest of drawers with mirror over .All furniture was of a high standard in keeping with age and style of this wonderful hotel. A modern TV on a glass TV stand. A fridge with mini bar and nibbles which we didn't use as we preferred to go to the hotel bar where the service was wonderful and every drink was accompanied with a trio of nibbles, or hot drinks accompanied with pastries.Utter luxury and service The bar tenders who were very professional knowledgeable and so friendly Pure pleasure.
We brought our travel kettle as my husband has to have a coffee first thing in the morning and there was not one in the room which we knew before we went .I will be bringing my hair dryer next time we go. as I didn't realise the hairdryer they provided was in the bathroom. And we will go back as the Excelsior is one of the rare hotels you have to go back to its Perfect.
The Excelsior is in a really good position for sight seeing and within walking distance of many of the sights which reception pointed out to us on the map provided when we checked in.Also the promenade is perfect for walking along after the wonderful meals we had during our stay in the hotel and surrounding restaurants and cafe's
Breakfast was included in the price we paid for our room, was of a very high standard with everything you could possibly need, hot and cold buffets, with pastries, toast, cakes, fresh fruit in abundance All served in the most sumptuous surroundings and as much tea, coffee all kinds, hot chocolate and fruit juices, even 'Processco if you wanted a treat.
The absolute best thing apart from luxury surrounds of this wonderful hotel is the Staff so professional and friendly thank you All for making this a perfect break away.

  • Stayed: March 2013, traveled as a couple
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3  Thank DianeB50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

We stayed at the Excelsior over the New Years holiday and were most pleased with the experience. First, its location on the Bay of Naples, across from the Castel dell'Ovo, affords magnificent views of Vesuvius and, at greater distance, Capri. Second, the quality of the rooms, including the public rooms, is excellent. The bedchambers are capacious and decorated in classic style; The public rooms are lovely and perfectly maintained. Service in the bright, beautiful breakfast room and at the front desk is efficient and friendly, although Americans might find the polite reserve less than warm. We appreciated the professionalism and found personnel to be most accommodating at every turn. A note about the breakfasts (included in our room rate of around $400.00 per night): The choices were broad and of high quality. We ordered at least two cappuccinos each for no additional charge and should also note that egg and meat dishes were available, as well as numerous pastries, fruit, and yogurt.

In conclusion, we found the Excelsior to be one of the best hotels we have visited over the years. Its prices are quite reasonable for a hotel of such quality, and we look forward to returning.

Room Tip: Make certain to choose a room with a balcony overlooking the water. Enjoy a stroll along the Via Partenope, a splendid waterfront boulevard.
  • Stayed: January 2013, traveled with family
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4  Thank drewsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

With a room with a view on the gulf, one would want to stay there forever. The noise of the city is far away, the sky and sea blue, the Vesuvius and the islands on the horizon. Breathtaking! And it brings memories of old movies... you can almost expect to meet Ingrid Bergman in the lobby. Service is impeccable and competent. A patina of old style permeates the ambiance, something that many big chain hotels do not have or have lost.

Room Tip: Ask gulf view.
  • Stayed: July 2012, traveled as a couple
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8  Thank Maurizio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

First, class rooms that are clean, spacious and quality built. A beautiful location on the sea and a respite from achaotic days in Naples. I found the conciege desk knowlegeable and helpful. A reason to reccomend to anyone!

  • Stayed: November 2012, traveled as a couple
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3  Thank mitchell_cutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

Stayed here for 3 nights and enjoyed the peace and calm from the moment we entered the building. Found the staff to be friendly, professional and helpful. The public areas of the hotel are maintained to a very high standard as are the rooms and the view from the rooftop restaurant is simply stunning. Special mention must go to Massimo, the bartender on the ground floor, who was extremely knowledgeable and introduced us to some wonderful local wines plus made us feel extremely welcome.
We stay in many similar standard hotels around Europe on a regular basis, but have found this hotel to be one of the best and will definitely be staying again should we return to Naples.

Stayed: November 2012, traveled on business
3  Thank luckybrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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