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“Breathtaking View”

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Grand Hotel Vesuvio
Ranked #7 of 186 Hotels in Naples
Certificate of Excellence
Istanbul
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Breathtaking View”
Reviewed February 3, 2010

Stayed only one night at the Grand Hotel Vesuvio.We were driving on the coast road and were trying to find a decent hotel with a good value when we decided to try the Vesuvio. We asked for a city view room and got a sea front room at the sam rate as a courtesy of the manager. We were thrilled by this nice gesture and absolutely loved our room and the balcony. The view was insanely beautiful .
Although the room faced the sea and the coast road it was surprisingly quiet. The beds were very comfortable.
The breakfast room was very elegant and the buffet extensive and delicious.
We wished we had stayed longer .

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank madamtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (177)
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Madrid, Spain
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 28, 2009

Stayed for 4 nights on the recommendation of a trustworthy travel agent through which the booking was made. The hotel’s extremely well located on Via Partenope on one side of the bay but housed in a pretty ugly 1960s building the interior of which has been made over – not altogether successfully – to resemble something in the classic style.

I’ve managed to become a member of the “Leaders’ Club” so, this being a "Leading Hotel of the World", was given an automatic upgrade to a junior suite (room 627) on 6F with a fantastic view overlooking the sea.

These were the good and not-so-good points:

GOOD:
> Location: Via Partenope is a lovely walk in itself and the hotel is also within walking distance of many of the most interesting parts of the city and lots of excellent restaurants (there are many along Via Partenope and adjacent streets [Via Santa Lucia and Piazza Vittoria] worth trying).
> Service: a bit overly formal (playing at being a cliched version of front desk/restaurant staff at a 5-star hotel) but pleasant. All spoke very good English but there was an exceptionally friendly and helpful lady at the front desk who spoke Spanish which was welcomed by my Spanish travelling companion.
> Room: the upgrade to a suite was welcome and meant with lots of space, 2 (opening) exterior windows, separate sleeping (albeit very narrow) and sitting areas (flat-screen TV in each) which could be completely isolated by sliding doors; the bathroom was quite spacious and elegantly finished in dark green marble.
> Breakfast: excellent buffet included in the rate – the only let-down being fairly poor quality fruit juice and the lack of variety of cooked eggs (scrambled every day with no alternative).
> Room service: we generally try a room-service dinner and this one was one of the best ever: the menu isn’t very extensive but we chose 3 salads to share – the portions were huge, of top quality and served exquisitely; with bread, beer and bottled water, the bill only came to €50.

NOT-SO-GOOD:
> Inconsistent service: examples included removing and not replacing all used bathroom products (excellent quality: a make exclusive to the hotel) every day. Some but not all were substituted at the turn-down service but I tired of calling for replacements. A newspaper (IHT) was delivered on one day but on no others. We decided to take a half-day trip to Pompei (worth doing using the trip recommended by the hotel which costs €50 per person including transport, entrance fee and guide) and were told at the front desk to arrive at 8.55am with no prior reservation necessary; we duly appeared at the allotted only to find the bus had already left and that we should have booked the day before (to give them credit, this was resolved by calling the bus which waited for us).
> Internet: expensive although there’s an option of paying €30 for the whole stay which I did; irritatingly it was set up such that access expired the afternoon before we left so I had to arrange a (free) extension.
> Spa: very small and, unfortunately, mixed (although I coincided with only one other guy) so to access the steam room, sauna and jacuzzi (not working) they ask you to wear a horrible disposable swimsuit…at a cost of €15, not to be recommended.

Other recommendations:
> After over 30 years as a Viajero Global, we fell for the classic scam of being ripped off by the taxi driver from the airport to the hotel who charged €43 as opposed to the flat fare which we subsequently found out was €23; the receipt given was also false: lesson learned for next time.
> City restaurants are excellent value – the bill for dinner for two, including wine, dessert and service never exceeded €60.
> Supermarket: small but superbly stocked close by in Via Santa Lucia for bottled water, prosecco, panettonne and other useful essentials.

Apparently, this is the “place to stay in Naples” and it won’t disappoint. Just watch the taxi fares.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank El_Viajero_Global
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 31, 2009

This hotel has a spectacular location on the waterfront with sweeping views of the Bay of Naples - encompassing Mt. Vesuvius, the Castle, the city, the boats, the big sky and the gorgeous water. Some of the waterside rooms have little verandas with seating, and there is no lovelier place to read, relax, or just gaze at the scene. I would highly recommend a waterside room up high if you stay here.

The rooms were spotless and the housekeeping staff very very pleasant and attentive as was the barman. The front desk staff was mixed - most were helpful but one fellow in particular was quite officious for no apparent reason. The ladies working at the spa/pool couldn't have been nicer. Yes, there is an additional fee for use of the pool, but we felt it was well worth it to be able to swim and play after long days of walking in 96 degree heat. The pool seems brand new and is well-heated and well-equipped.

After all the mixed reviews we had heard about Naples, we found it to be really enjoyable - warm and friendly fun people, amazing food, great art/archeology. There are some vast distances to cover by foot between sites in the city of Naples, but there was plenty for us to do over 4 days in Naples/Pompeii/Herculaneum/Paestum and this hotel was a perfect home base. I would highly recommend it.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gothampanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 29, 2009

We stayed at this hotel for 4 days. I had concerns about the hotel and Naples for that matter. But we had to stay in Naples to be close to the airport for an early flight to Sicily. It was by far my favorite hotel through out the whole trip. We had a corner room (very large )with 2 balconies, the views were beautiful. Our room had a sitting area, desk ,large bed and a bathroom with a great full shower. My favorite feature was the electric shades. We drove from Rome nice drive, but Naples is scary. The hotel was hard for us to find, and you can't pull over to ask, the traffic is so bad. We got lucky and an officer lead the way for us. We never would have found it on our own. Ended up taking a taxi to the airport and left the rental to be picked up at the hotel. FYI: easy drive from hotel to Almafi coast.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mytripsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athnes
1 review
Reviewed November 6, 2008

We stayed at the Grand Vesuvio for 4 days while being on a conference which took place there. the view from my room was fabulous,the furnishing lovely. Breakfast,one of the best and the waiters very kind and helpful. i had a great experience and would definetely recomend it.

  • Liked — spacious rooms,nice toiletries,great bathroom!
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ZoeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 11, 2008

The good points are that the hotel is in an excellent location on the sea front with good restaurants near by along with a taxi rank practically next door and within walking distance of both harbours. The hotel rooms are well insulated from the noisy road outside. However, that does not mean that you will have a peaceful time. Inside you will be subjected to constant door slamming as none of the doors seem to close properly and we could hear people talking on the phone in the room next door. On top of this the hotel is currently undergoing major refurbishment which is not mentioned on their website nor when you check in. The whole of the top floor is undergoing serious maintenance which means that not only is the roof terrace closed but every morning we were woken by industrial drilling and hammering which vibrates throughout the hotel. On top of this individual rooms are also being refurbished at random throughout the hotel. However, none of this disturbance is reflected in the price. The hotel restaurant is over priced and the food of poor quality. You will have to pay extra for use of the swimming pool and the Internet. Reception staff were indifferent to their guests and when asked for information about site seeing trips we were told that they had ran out of leaflets – no further help was offered. The cleaning and door staff were however extremely polite.

  • Liked — View
  • Disliked — noise
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank LondonGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
153 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
Reviewed August 23, 2008

The property itself is one of three located on "the strip" facing an old fort and the bay, and is the only 5*L one of them.

Room was a junior suite facing the sea. Magnificent views from the room and little balcony, perhaps a nice touch would've been a pair of chairs and a tiny table so one could've sat out and enjoyed the view. Traditional "grand hotel" style, fabric walls, big marble bathrooms with excellent toiletries, both in terms of quality and variety (e.g. nail polish cream, face masks, night cream etc.). A DVD player and complimentary access to a fairly well stocked DVD library was a very nice touch. What is evident is the substantial investment that was made in this property a decade (and a bit) or so ago, e.g. a very good plumbing system was installed (none of the loos have a cistern, they are fed from a centralised system), and what back then were top of the range electronics e.g. the ability to unlock the door from a switch beside the bed, electronic do not disturb/make up my room switches and other things like that. Everything is still in good condition despite its age, which doesn't really show at all. Ceiling heights throughout the property were very high which of course helps to add to the airy spacious feel of the rooms.

Service was always excellent on every level. Reception staff were extremely professional and helpful, as were the concierges who helped me to plan various transportation requirements as well as making their own suggestions on what tourist attractions I may enjoy visiting in Naples. The two waiters at breakfast-time deserve special mention as they managed a faultless service in both from a table service perspective and ensuring the buffet was constantly replenished at all times. This is in stark contrast to so many hotels that I have stayed in where with a team of ten waiters people are left queuing outside and when they are finally seated at a table they have to wait to order drinks and half of the buffet has been eaten and not restocked. Staff in the restaurant at dinner were attentive and once again professional and it smacked of old fashioned silver service, something that fitted in so well with this hotel e.g. at my table my menu was the only one with prices, my guests were left "priceless", something that hasn't been seen in London for decades. Delightfully old fashioned. This hotel delivers service with a smile and genuine sincerity, if they say "have a nice day", they mean it.

Breakfast was exceptional both in terms of service (see above) and the vast array of food and drink on offer. One could choose from a panoply of different breads, cheeses, and the cooked breakfast even offered individual round frittatas - such a nice touch to include local dishes instead of attempting an American breakfast or "Full English". Locally produced mozzarella and other cheeses were also on offer; when staying in a country that has some of the world's finest produce, it is a shame (as in a couple of other hotels on my trip) not to be proud of them and offer them to guests. The pastries e.g. a local Torta Caprese (chocolate/almond cake/tart) and various other cakes and patisserie were also exceptional. My only gripe is that the orange juice wasn't fresh, something I experience throughout Italy!

The spa/fitness centre is very pleasant, but doesn't offer anything exquisite e.g. the new style multi-sensory steam rooms and saunas with fountains and multi-scents with pearlescent tiles that are in vogue now. I suppose in some senses one might descibe it as basic. Decor was of a high standard as was cleanliness and of course robes/slippers/various quality toiletries were all provided. The only trouble is that one has to pay a fee to swim, a fee to enter the "relax" centre (sauna/steam/jacuzzi) and a fee for the gym. If one wishes to use all three there is a reduced combined fee. However, at 15EUR per area and 35EUR for the combined it makes having a quick work-out, swim and sauna seem terribly expensive. 70EUR per couple per day with any sort of length of stay seems a ridiculous price, especially when the room rates are not exactly reduced to reflect this. This was the only aspect of the hotel that seemed "poor value". If the entrance fee included say a 10-15 minute massage or some other token treatment and/or the spa had more facilities then perhaps this entrance fee would seem more justified.

Overall though a top notch hotel offering superb service reminiscent of days gone by, comfortable, high quality rooms and the most magnificent breakfast with which to start your day!

  • Liked — Old fashioned service
  • Disliked — Fee to use fitness centre
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IntlTraveller21stc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Vesuvio

Property: Grand Hotel Vesuvio
Address: Via Partenope 45, 80121, Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Naples
#3 Luxury Hotel in Naples
#7 Romantic Hotel in Naples
#7 Family Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Vesuvio 5*
Number of rooms: 167
Official Description (provided by the hotel):
Located right on the seafront, the prestigious Grand Hotel Vesuvio overlooks the Gulf of Naples, the island of Capri and Mount Vesuvius. These views can be admired from its rooftop restaurant.Rooms are spacious and elegantly decorated. All air-conditioned, they also feature a minibar and a TV with satellite and pay-per-view channels. Some have a balcony with sea views.Caruso Roof Garden Restaurant on the 9th floor offers fine Regional cuisine and panoramic views across the Mediterranean Sea (closed from 12-25 August, 2013). Reservations are mandatory.The hotel is opposite the Castel dell'Ovo in the historic quarter of Santa Lucia. The port for boats to Capri, Sardinia and other destinations is 15 minutes' walk away. ... more   less 
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Also Known As:
Grand Hotel Naples

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