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“Doesnt have hot water...” 1 of 5 bubbles
Review of Hotel Diamond

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Hotel Diamond
Ranked #500 of 601 Naples B&B and Inns
london
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Doesnt have hot water...”
1 of 5 bubbles Reviewed December 12, 2013

Definitely not a diamond in the naples rough!!

The picures of the hotel make it look very nice... however i found the rooms not to be that nice. My first issue was with the air conditioning. I had to wait a long time to get assistance with this as the room was ice cold. In the end after a lot of wasted time i was able to move rooms.

I had to leave the hotel at 8am sharp. Unfortunately i had no hot water for a shower. When i called the desk I was told they had to switch it on and wait ten minutes. After 15 i called back and was told to keep waiting.. After 25 minutes i was told there was no more that could be done. So i had to have a quick cold wash and leave.. I was promised a refund or some money back but now the hotel ignore my request and emails.

I expect in 2013 a hotel with hot running water. I asked the front desk to come and have a look at the water in the room but they declined only to send me an email 10 minutes after i left to say they checked when i left and it was hot..

For the price i have stayed in better hostels and a quarter of the price.

I also saw a guy bringing back a 'lady of the night' after tipping the consierge

  • Stayed November 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank robbiec1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Milano, Italia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

I had read some mixed reviews and was a bit nervous, but I was booking late, so I didn't have many options in Napoli in my budget range. I arrived and learned the hotel is under new management since early 2013. I HAD A GREAT EXPERIENCE! The lobby and all the rooms are newly remodeled and pleasantly furnished and SPACIOUS! The two gentlemen who work the 24-hour reception desk were so friendly and considerate and helpful. I was really surprised (since I'm used to more gruff service in Italian hotels). The cleaning staff were also very nice. The hotel was clean, modern, comfortable, and spacious. All new and working amenities: shower, bidet, A/C, desk. ONE NOTE: The wifi only reliably works in the lobby and is spotty depending on your room. They told me they are working on improvements. But there is for sure wired internet available in each room at least. The area is downtown Napoli near the train station, and I was a bit worried about that as I don't know the town well. I felt perfectly safe in the daytime and still generally okay at night, no different than any other downtown big city area at night. It is really convenient to walk to the train station or drive to the port or freeways. Also walkable to the tourist sites. Breakfast was decent and the espresso was delicious! Parking is right on-site at the front door of the hotel and the 24-hour reception keeps an eye on it. This hotel is an incredible value.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ExpatAmericano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diamond

Property: Hotel Diamond
Address: Piazza Guglielmo Pepe 11, 80142, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #500 of 601 B&Bs / Inns in Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Diamond 3*
Number of rooms: 27
Official Description (provided by the hotel):
The rooms are spacious, with a successful interior design and modern organized by major brands with all the amenities, flat screen tvs full hd, cd player, telephone, safe, air conditioning and heating , mini-bar, hairdryer, shower with glass crystal, desk with leather seats, high-speed internet access, rollaway bed if requiredthe structure equipped with a lounge bars, pubs, internet point, tv room, internet point, high wi-fi connection throughout the hotel, parking, laundry service, solarium on the top floor, multilingual staff, lift, luggage room, room service 24h , reception 24/24h willing to meet your needs, terrace for drinks and relaxing evening with views over the bay, the carmelite church and the caste of san Sartino departure from the square excursions for all tourist destinations most of the city. ... more   less 
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