We were charged for two towels. Two soaps. Two pillows. Two everything. You get the drift. This is standard practice to include two of everything in a hotel worldwide and here it's a basis for a fake charge. Justifying a charge for this exact reason is demeaning to anyone's intelligence. I didn't much like this and the person who checked us in was training the next person to do the same. They need to work on their customer support. The hotel itself was a decent modern hotel. Something you would expect of a high end boutique hotel.
- Official Description (provided by the hotel):
- The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more less
- Reservation Options:
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- Also Known As:
- m Gallery Palazzo Caracciolo Hotel Naples