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“Our weekend engagement...” 4 of 5 bubbles
Review of Palazzo Caracciolo Napoli MGallery by Sofitel

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Palazzo Caracciolo Napoli MGallery by Sofitel
Ranked #18 of 189 Hotels in Naples
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Our weekend engagement...”
4 of 5 bubbles Reviewed February 18, 2014

This is the hotel I chose to spend my first days with my fiancée, and it did not disappoint.

I had read the reviews beforehand and they all agreed on the quality of the hotel, despite the rundown surroundings. I thought to myself, “We’re pretty grounded, down-to-earth people. I'm sure the area isn't that bad..."

It was. But I think Napoli is definately a place where you can either get along or go along and believe me, its so much fun when you get along!

The hotel is spectacular, and our room had wonderful views of the interior courtyard from our terrace. The bed was extremely comfortable and the reception staff were friendly and efficient. The only issue was with room service breakfast as the restaurant required cash payment only, which was very inconvenient as it was our final morning and arranging taxis etc to the airport.

Overall, an amazing hotel situated in the heart of old Napoli. If you REALLY don't like shabby areas then its your loss as it was a wonderful stay.

Room Tip: Ask for a view of the interior courtyard, unless you like looking at the road. On the first floor, t...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sheikh_Well
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,327 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 8, 2014

The quality of this hotel is very good! Nice rooms and a very good service. The hotel is situated in the old town, which is....well...very special. It's cute and intresting and frightning at the same time, One advice to everone going there - look poor not to attract attention. But the hotel itself - fantastic!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank filipinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

Napels has two centers, historic and antic. M Gallery is next to historic- this means you are in the not well kept part of town. there are many dark streets evenin day time because they are bankrupted once.Not so lively, it has some charm but cons are unsafe old building, bad infrastructure, garbage and some dark guys hanging on every corner and it is not recommended to be around even for dining.. There are many homeless start preparing bed on corners by 7pm. We were with a toodler and a pram. It wasnt easy.

Antico centre is renovated and close to sea and full with many nice dining options and parcs.


Hotel was nice but I prefer somewhere I can walk back after dinner esp in a town where half taxi drivers are crazy and taxi tariffs can be anything..

Also hotels beds are quite high and they have stone floor. It was not my preference.
I would not stay there again just for location.

Room Tip: Inner room and ask for a terrace- Also corner rooms have bad wifi connection
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  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank orangetree76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 31, 2014 via mobile

Booked a three night stay in this very nice hotel a stone's throw from the old town. Also a relatively quick walk to the main station, albeit through a dingy area. The hotel is a gem and set up very tastefully with rooms overlooking a quiet courtyard. Comfortable beds, clean room and friendly staff, what more could one ask for? Would certainly stay again.

Stayed January 2014, traveled as a couple
Helpful?
4 Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fife Scotland
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

We spent half our holiday here and the other half in a more upmarket area near the castle at a similar priced hotel. What a difference! This hotel had everything I needed. Great bathroom, comfy beds, overlooking courtyard, so quiet at night. Huge choice at inc breakfast and pleasant staff. Free bus to town centre and back was fantastic. Could not fault it. First day outside hotel towards station was a bit grotty, not v nice area, but old town nearby with fantastic churches, ancient streets and Naples locals was amazing. Wish I'd stayed longer.

Room Tip: Overlooking courtyard was quiet and pleasant. Would not have wanted to look at street outside.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank lily67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed January 20, 2014 via mobile

As part of the accor chain, given the right promotion this is a brilliant combo of the best value in Naples and the most luxurious accommodation. Situated in the palace of the king of Naples, it's only a 10-15 minute walk from the main station through the plaza Garibaldi and then via carbonara. It posits itself as being in the historic quarter, bit is on the edge at best. Regardless, it's still a secure tranquil haven in chaotic Napoli, with fantastic bijou standard rooms. These either look into a serene central courtyard anyway, or onto a bustling main street but with soundproofing that borders on the magical. Fantastic service from all staff.

Stayed January 2014, traveled with friends
Helpful?
5 Thank deadmanjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-carlo, Monaco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

Very friendly staff, amazing breakfast, very comfortable rooms and beds ! Very beautiful hotel that is a real palace full of charm and history. The staff is always very willing to help and provide as much information as possible. The bedding is extremely clean and comfortable. Loved the added touch of receiving personal cards in the evening with the next day's weather. This hotel is really a 5 star, excellent service.


  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Property: Palazzo Caracciolo Napoli MGallery by Sofitel
Address: Via Carbonara 112, 80139, Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Official Description (provided by the hotel):
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples

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