The hotel design is beautiful, our room was romantic, the hotel is located in a typical are of Naples, which is pleasant. Unfortunately, though the hotel seems not so far away from the train station, we had to take a cab because of a feeling of insecurity if we had to walk with our luggages.
The service is overall good but the staff (at the entrance or in the restaurant) seems a bit rigid and not enough constructive when confronted to solve an unusual situation. We had to always propose for solutions which they adopted but after first telling us that they can't do anything about it.
But the level of the hotel is worth the price, We felt like staying one more night
- Official Description (provided by the hotel):
- The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more less
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- Also Known As:
- m Gallery Palazzo Caracciolo Hotel Naples