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“Not a 5 star hotel”

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NH Napoli Ambassador
Ranked #57 of 186 Hotels in Naples
GreenLeadersSilver level
Cambridge, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Not a 5 star hotel”
Reviewed April 24, 2013

What's good - the location - very central for the port, buses and metro. You can walk to most sights. The staff at reception and in the breakfast room were all extremely pleasant and helpful. The breakfast buffet is good. So what's not so good? Well its matters such as repairs and maintenance. The hotel decor looks a little tired. In the de luxe room the TV did not work, the safe was broken, two light bulbs were not working and the plugs in the bathroom basin and bath were not closing - so you cd not run a bath or fill the basin. All these were fixed apart from the plugs but it looks like with Italy in recession some cost cutting is taking place.

Room Tip: Upgrade to a de luxe room - more space and great views of the Bay of Naples
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  • Stayed March 2013, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bigmarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,200 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Reading
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2013

Hotel clean and tidy but service a bit lacking. Hotel reception, bar and restaurant were somewhat soulless. The location was good for castle and port area. Excellent Pizzeria a short walk away. Watch out for taxi drivers wanting to drive you to Pompeii. The drive was short (and scarey) but we could have done with more than 2 hours stay there.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank BMacedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 28, 2013

I stayed in this hotel because it's in the center of Naples. The building itself from the outside is doesn't fit in the environment but the location is great! Just near the shopping area and transportation (Metro Taxi bus).
We decided to take a upgrade (€ 10 pd) and it was it worth. Great staff and the hotel looks a bit old fashioned but we enjoyed! The only thing I was disappointed about was the breakfast. Sufficient and good but I expected more choice and the way they provide free WIFI.
So if you don't hate big hotels it's a good choice to stay here. And if you need a taxi driver just ask for Antonio (in front of the Hotel) See his picture!

Room Tip: check for € 10 extra a executive room. We had a room at the 28th level
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bulentca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level 6 Contributor
422 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed March 26, 2013

I chose this hotel, as I got good rate with breakfast included and free WiFi.
Arriving to the hotel is very easy and comfortable. End station of Alibus, the public bus running from the airport, is very close to the hotel, maybe 400m. Bus driver let me out even earlier, so distance was maybe 200m. Fare was only 3 euros. It is also safer to arrive to this hotel, as you do not need to exit the bus at the main station, where most of the thief tend to clean your pockets. The bus has only three stops: Airport-main station-harbor. Architectually, the hotel looks terrible, but when you are in, it does not disturb much.
Hotel is nicely located, everything (main sites, shopping) within walking distance. Even train station Circumvesuvius, which takes you to Pompeii is 2km away, 15min walk.
Reception staff upon arrival was very friendly, Mr Gen... He was more like used car sales man, trying to sell an upgrade to refurbished Deluxe room (against the fee) etc. It is normal in Americas this kind of additional sales, but for me it was too pushy.
I found odd, that elevators had security, that you shouldn't be able to use them without a room key, but system was inoperative. Lack of security.
Room itself was very small, you can see from pictures, I would have expected from 4star hotel little bit bigger rooms. My room carpet was bit dirty or more worn out, but I did not upgrade to refurbished room. It would have been interesting to see refurbished room for comparison. TV set was also old, now days flat screens are standard even in old rooms. My room had a safe, so I wonder, why some complained not having one. My only negative experience with room was that you could really hear neighbors well. Walls were more like curtains, providing cover from neighbors, not blocking sounds. View from all rooms is spectacular, as lowest rooms are probably on 16th floor, even that window is quite small.
Bathroom was big and amenities (shampoo, soap, lotion) were good and filled daily. Shower door was standard, which was too small for that shower, letting water spray to bathroom. Towel rack was cheap plastic one, I would have expected to have a metal one in 4 star hotel. Old room, maybe it had been replaced with spare. Towel quality was good. Only thing I did not figure out in the bathroom, small metal locked door, looked like service elevator room, where had been built additional shelf.
WiFi is free, but signal strength is not very high. For some reason they give you the access code, which valid for 24hrs, so for longer stays, you need to pick new one every day.
Breakfast was ok. It offers variety of breads and croissant, bacon and omelet as warm component, except one morning they were pretty cold. Toppings for bread you have several choices of jam, turkey, salami and cheese etc. Also yogurt and muesli was available. Fresh fruits were decent. Drinks were coffee or tea and orange, multi and pineapple juices. So variety was good, but somehow I felt bit "cold" with them. For sure, it offered very good value for the money.
Staff at the hotel were friendly and professional. Some mentioned specially Daniela, I can confirm that her smile is charming.
To summarize, I can recommend the hotel.

Room Tip: Please note that there are additional elevators per floor in addition to central elevators. Ask a ro...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mWrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level 6 Contributor
475 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 543 helpful votes
Reviewed February 4, 2013

Parking is available in the garage underneath the hotel with elevator straight up to the lobby, very convinient. Rooms are not big but perfect for overnight stays, bathrooms are well-equipped and pleasant. Window views are to bay of Naples or city side. If you wish to have a panoramic view of the sea, it is well worth to upgrade to rooms on the top floor with the whole-height windows. Walking distance to Castell Nuovo, Archeological Museum, subway and other attractions.

Room Tip: Top floor rooms for panoramic view
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  • Stayed September 2012, traveled with family
    • Value
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Helpful?
2 Thank Superkatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caluso, Italy
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 14, 2012

I stayed one night, also having dinner inside the hotel (organized by the meeting).
The hotel is nice and rooms are clean.
During the night (around 2 a.m.) the electrical power went off twice (it was restored in 10 seconds each time). I wouldn't have noticed it (sleeping...) if it weren't for the room lights, that went all on immediately at power resume.
The TV set was quite oldish, and image quality was not very good.
The hotel gives an "international" image (including in the meals), and this is not very nice in a town like Naples, that has a lot of "personality": they could integrate more of the city mood in their services!
Free Wi-Fi is available in all rooms (but you need to get the password at the reception), but in my room it was so slow that it was impossible to visit complex websites (e.g., youtube wouldn't play). Forget about buying business wifi, prices are outrageous.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Fulvio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 25, 2012

The NH Ambassador stands out as one of the tallest buildings in the area, the hotel itself is adequate and offers all the amenities one would expect of an international brand. The rooms are basic, a little tired and need of investment, but clean. Ask for a sea view and you will not be disappointed with the views across the Bay of Naples and Vesuvius (in the distance). Staff are friendly (special mention for Daniella) who was very helpful in proving tips for restaurants and sailing times to Sorrento. A workers strike was on whilst there, so we had no room service and/or operating bar for the short time we were there - not sure how often this happens, but worth noting before you book to ask the question, as the strike only seemed to affect the NH Ambassador. Location is excellent for the old district and the port. So would I stay again, for a few days yes.

Room Tip: Sea view, on floors 20 and above
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  • Stayed September 2012, traveled with friends
    • Value
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    • Rooms
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Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Napoli Ambassador

Property: NH Napoli Ambassador
Address: Via Medina 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Phone Number:
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #57 of 186 Hotels in Naples
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Official Description (provided by the hotel):
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 
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