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“Average hotel, overall okay”

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NH Napoli Ambassador
Ranked #57 of 186 Hotels in Naples
GreenLeadersSilver level
London, United Kingdom
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Average hotel, overall okay”
Reviewed February 3, 2012

I'd say this place was ok!

The lobby/bar/breakfast-restaurant area looked pretty nice at first impression. However, the rooms are where the disappointment really comes in for this place. They are quite dirty, there are leak marks in the bathroom ceiling and very old. Overall they are ok, but could really really need to be updated at least a bit. Air condition could not be turned off and it could not produce cold air.
Also, the bar wasn't that very good either, lots of drinks, fancy stuff, but the bartender does not have the ingredients to make all of them.

I would however come back here because all in all everything was ok and you've walking distance to restaurants, 10-15 min or so.

  • Stayed January 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank muppskaft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Berlin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 22, 2012

I’m totally satisfied with our stay at the NH Ambassador Hotel Naples. The hotel has the best view in Naples, one can only desire. It opens a panorama of the Gulf, Vesuvio, Castello Nuovo with magic lights of Naples, which are admirable, especially at night. While booking, choose the highest floor and the "Vesuvian" side of the building. The room I stayed in was a comfortable suite with two large windows. Staff is friendly, breakfast is good, and I have nothing to complain about.

Room Tip: While booking, choose the highest floor.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank de_Corazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level 6 Contributor
224 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed December 10, 2011

I decided to stay at NH Hoteles during my current visit to Naples, thanks to a recommendation by a friend. Just to describe the experience -

The hotel is at a convenient location in the city, vary close to the Port and Nuovo Castle. The central railway station is also just 20 min away. There is a Carrefour store at walking distance from the hotel, in case one wants any essentials, fruits, etc. The hotel and rooms are not exactly new, but manageable for a stay. The staff in the reception is a bunch of old, friendly gentlemen.

The rooms are clean and the room where I stayed had a good view of the port and Naples bay, given that this hotel is one of the tallest buildings in Naples. Breakfast was, as in many budget hotels in Europe, exactly the same every day. The same scrambled eggs dish, exactly the same juices, croissants, bread, etc.

The place where the hotel was lacking is the ventilation. Due to winter, the hotel has kept the central AC off. This means that even if air at normal temperature is required for circulation, the facility is not there. So every day, I would keep the window open for an hour for fresh air to circulate in the room, and then close the window for the night. Next morning, I would open the window again so get the stale/static air out of the room.

Wi-Fi internet is available for free for 30 minutes in the lobby, in case one wants to access the net for any important work. But in case of wanting the net for a longer duration, it is preferable to take the package for a day (10 Euros) instead of for an hour (6 Euros).

Room Tip: Rooms facing the ocean should be preferred due to the excellent view and good breeze.
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  • Stayed November 2011, traveled on business
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Helpful?
1 Thank Voyager_Nineteen71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 1, 2011

I had enjoyed staying at other NH Hotels before, so I was really looking forward to my stay. I was really disappointed when I got there: the rooms had not been updated since the 70s or 80s, cheap dirty rugs, broken tiles and mold in the bathroom. Wi-Fi did not work in my room, which was very inconvenient since I was travelling for business.

  • Stayed December 2010, traveled on business
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Helpful?
Thank ChrisT152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Naples hotels

Jakarta, Indonesia
Level 5 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 18, 2011

Well located within walking distance to center of town, port for cruise ships etc. Lobby and rooms a bit dated but clean and well-lit. Service helpful. Breakfast a bit chaotic but cappuccino was ok. Good value at EURO 99/room/night.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bjbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 10, 2011

The hotel is great looking, but the service is not that great. I've been in other NH hotels before and the Internet is free in the lobby in rooms it cost. But in this hotel they only let u use one time the internet in the lobby, if you want to use Wi-Fi again it will cost you. That was not nice and the staff was rude. Overall the hotel is nice and the views from the rooms are amazing. Breakfast is ok. Parking cost 25€ a night so if you are driving it will be a little expensive.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariusz880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matera, Italy
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2011

Functional hotel, nice and clean. Excellent location right downtown, near the Beverello (handy for those who need to sail to the islands in the Gulf). Spacious rooms, equipped with every comfort, clean bathrooms and functional.
Good breakfast, so-so dinner in August as it is only a buffet and unfortunately with little choice and no hot food. Cordial reception.
Recommended!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank quechuaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Napoli Ambassador

Property: NH Napoli Ambassador
Address: Via Medina 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Phone Number:
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #57 of 186 Hotels in Naples
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Official Description (provided by the hotel):
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 
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