I rented a combo of this property and the one right next to it off of Airbnb for myself and three other people from Diletta. The owner did not meet us to assist us with our arrival due to an issue with her child, allegedly. We were given instructions as to where the key was located, but couldn't get the key to work. A neighbor saw us in distress, so we showed her proof of our rental on my phone and she showed us where another key was hidden, which was for the other half of the property. Shortly after two of my friends got situated, a family knocked on the door claiming they were on that half! I showed them that I rented both parts on my phone showing the Airbnb receipt as proof. The gentleman kept telling me that we didn't need it since there were only four of us. I told him that I did not care because I paid for both sections. This gentleman was familiar with Diletta and begged me not to report her, saying she is a good person. I thought that was highly suspect, so I went with my gut and reported Diletta. After reporting this incident to Airbnb, I luckily received half of our charges back due to this incident. Diletta claimed we only rented part, but Airbnb saw that I was in the right, and she that she was in violation of their host policy. I would advise people stay away from her properties for she is clearly not an honest host.
We have just returned from Naples after staying in dilleta's place.
There are actually two places next to each other.
In the first night, we were surprised to be directed to an apartment which is different than the one we booked. We called dilleta and she claimed there was a problem in the plumbing of the apartment we paid for. She did not think it is important to notify us about that. This apartment (which is pictured here) had next to no water pressure in the shower, as well as having a great deal of mildew in it which was absolutely disgusting.
The next day, we moved to the apartment we booked which was better.
Surprisingly, Dilleta refused to give us a partial refund for this night, which should have been a warning sign for us.
But what really ruined our vacation, is that on the day of the checkout, Diletta was kind enough to allow us to leave our bags since our flight was later in the evening.
During noon, Dilleta suddenly called us and claimed we broke the air conditioning and demanded us to pay for it 400 euros, or else we won't get our suitcases, threating us to call the police. We explained we did not damage anything but it did not help. As we had a flight to catch, we did not have a choice but to pay. When we returned to the apartment the air conditioning looked exactly the same and although I asked her several times for a receipt - she just ignored my requests, so I am not sure anything was replaced.
I recommend staying away from the apartment and not to have any business with this dishonest person.