We stayed 2 nights in the Palazzo Decumani which is located in the historic centre of town. This means that one is surrounded by dirty streets that don't feel very safe at night. However, the benefit is that a lot of the main attractions are right in front of your doorstep.
The hotel is nicely designed and furnished in a modern style. The room size is generous and bathrooms are very nicely equipped. Unfortunately, the room could have been cleaner with dust settling in corners.
What made the stay truly forgettable was the service. Check in was fine, but both ladies at the reception were indifferent to their guests. Each time they needed to answer a question, we felt that it was an inconvenience for them. There was no help with the luggage either. Pretty unacceptable for a 4 star hotel. We gave the bar a miss which seemed to have been a mistake given the great reviews of the barman. Breakfast was good with a decent choice of food on offer.
All in all, our experience in this hotel was ok, but it could have been so much better with a more professional management.
- Official Description (provided by the hotel):
- The 4 star Hotel Palazzo Decumani combines the elegance of an authentic early 20th century palazzo with the very best in modern interior design so as to create an urban residence of quite indisputable charm. ... more less
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- Also Known As:
- Palazzo Decumani Hotel
- Palazzo Decumani Naples