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“Good hotel with mediocre service”

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Hotel Palazzo Decumani
Ranked #11 of 185 Hotels in Naples
Certificate of Excellence
Reviewed October 24, 2011

We stayed 2 nights in the Palazzo Decumani which is located in the historic centre of town. This means that one is surrounded by dirty streets that don't feel very safe at night. However, the benefit is that a lot of the main attractions are right in front of your doorstep.

The hotel is nicely designed and furnished in a modern style. The room size is generous and bathrooms are very nicely equipped. Unfortunately, the room could have been cleaner with dust settling in corners.

What made the stay truly forgettable was the service. Check in was fine, but both ladies at the reception were indifferent to their guests. Each time they needed to answer a question, we felt that it was an inconvenience for them. There was no help with the luggage either. Pretty unacceptable for a 4 star hotel. We gave the bar a miss which seemed to have been a mistake given the great reviews of the barman. Breakfast was good with a decent choice of food on offer.

All in all, our experience in this hotel was ok, but it could have been so much better with a more professional management.

Room Tip: Superior rooms are a very good size
  • Stayed: September 2011, traveled as a couple
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1  Thank KarinGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 24, 2011

' Vedi Napoli e poi muori!' I was in the city to photograph the 'Quartieri Spagnoli", a run down and abandoned part of the city. I was anxious about the trip and the above phrase troubled me further, until I discovered it was a bit of positive PR, recommending one sees the city before the end comes. A terrific taxi drover allowed me to practice my italian whilst informing me about the positives of a city , which arriving at nightfall looked sinister. However, all this concern vanished as I was welcomed into the hotel, Palazzzo Decumani, near Forcella. This is a modern, cool hotel with splendid rooms and a balcony for rooms on the 3rd floor. It was truly splendid. The bar is restful and the wine good, as was the insalata caprese. Outside the area can make ones eyebrows raise, but you soon find this is the essence of Napoli. It looks worse than it is. In fact the people were as friendly as in any city of Italy. The city could do with investment . If you find yourself in Napoli, I suggest you visit this hotel and then walk round Forcella, and the QS, but the latter during daylight, retreating back to the Palazzo Decumani as the sun sets for a glass of Greco di Tuffo in glorious splendour.

Room Tip: a room on the front at 3rd floor level is recommended.
  • Stayed: October 2011, traveled solo
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3  Thank simon088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

Knowing that I had the beautiful and comfortable Decumani to return to energized my visit to Naples. Their staff was efficient and friendly. They gave us good restaurant recommendations in the neighborhood. Our room was large and posh, as was the bathroom. We enjoyed welcome drinks and snacks in the bar. We were in walking distance of the Archeological Museum and the historical district churches and markets. Altogether a delightful place to stay.

  • Stayed: October 2011, traveled as a couple
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Thank JanLarkspur_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

One is surprised to find such a wonderful boutique hotel in the slightly rough but nevertheless interesting surroundings of Old Naples. Palazzo Decumani is welcoming, with perfectly maintained rooms and facilities and the exceptionally friendly staff is eager to please and to be helpful. A generous breakfast buffet selection helps you to a great start into the day and the complimentary cocktails are a nice touch as an aperitivo before going out for dinner. I can only highly recommend this hotel, if you're after some great value for your money. It's not one of the huge luxury hotels at the seafront in Royal Naples, but in a great central location and well away from the rougher areas around the Central Station.

  • Stayed: September 2011, traveled as a couple
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Thank UrbaniteLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2011

If you go to Naples great place to stay. Excellent staff.

  • Stayed: October 2011, traveled as a couple
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Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2011

This is an excellent hotel, positioned in the old part of Naples, in a residential area. We really enjoyed Naples, and that was partly due to where we were staying. Certainly better than being on the waterfront. We had a very comfortable, spotlessly clean, large room, large bathroom. We were invited to a complimentary drink on the first night in the bar, with extensive hors d’ouerves, and a very friendly barman dressed in black tie, who was only too willing to give directions to some recommended restaurants. The breakfast was good. The hotel booked a Pompeii tour for us. The hotel is right opposite the Presidente Pizza: the pizza and salads are highly recommended if you don’t want to walk to a restaurant for dinner. It is just a very nice place to stay if you want to enjoy Naples. We did.

  • Stayed: September 2011, traveled as a couple
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Thank FunTimes030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2011

Stayed one night as we were flying home from Naples. Booked a double room and were thrilled to receive complimentary upgrade to a Junior Suite. You could live in this place, giant comfortable bed. Ample wardrobe space with mini bar. Robes and slippers provided. Living room area and modern stylish bathroom. We also received tokens for a welcome drink. The bar man had our table full of nibbles which he prepared himself and went to a lot of trouble, mozzarella balls in balsamic vinegar, Parmesan in honey and handmade chocolate truffles to name but a few. The breakfast was adequate as can be expected in Italy, cereals, yoghurts, cake, eggs&toast etc. The taxi for the airport was ordered by the hotel and I agreed a price of €20 as advised by hotel staff. At first he laughed and then agreed and gave me a receipt, they really are a deceitful bunch. This hotel for me was the Best thing about Naples.

  • Stayed: October 2011
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1  Thank Overlykeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo Decumani

Address: Piazzetta Giustino Fortunato 8 | Via del Grande Archivio, 8, 80138, Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#3 Business Hotel in Naples
#5 Romantic Hotel in Naples
#6 Luxury Hotel in Naples
#13 Family Hotel in Naples
Price Range: $146 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Decumani 4*
Number of rooms: 28
Official Description (provided by the hotel):
The 4 star Hotel Palazzo Decumani combines the elegance of an authentic early 20th century palazzo with the very best in modern interior design so as to create an urban residence of quite indisputable charm. ... more   less 
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Also Known As:
Palazzo Decumani Hotel
Palazzo Decumani Naples

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