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Reviews (1,302)
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Reviewed August 16, 2017

My husband and two daughters and I stayed here for one night in August while on a 3 week trip to Italy to visit family. From the minute we arrived on the island to the time we left the staff at Excelsior Parco made our trip amazing! They were so accomodating with our every need, from the rides around town, to the amazing drinks and lunch waiting for us when we got there. The waiter we had, Pepe, was so fun with our kids and left them not wanting to leave. Our room was beautiful as was the rest of the hotel, and the food was amazing as well. You could tell they truly take pride in each and every guest that stays there. I would recommend this hotel to anyone travelling to Capri. Location was great.

Room Tip: Loft room was great for our family of 4
  • Stayed: August 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank Hope School P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded August 20, 2017

Dear Guest Mrs HopeSchoolP,

thank you for choosing our Villa for your family vacation, we are glad you have beautiful memories to share!

We are looking forward to welcoming you back to experience a new enjoyable retreat.

Warm regards
Viviana & the Excelsior Parco Team

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Reviewed August 14, 2017

We arrived in Capri& totally impressed with the excellent service starting from seaport as we were greeted by a personal driver provided by Hotel Excelsior, as we arrived We were greeted by staff members.The room was extremly clean& beautiful,continental breakfast was amazing, in addition a complete breakfast menu included,that fits everyone's palate! overall I must mention the staff GM Valerio excellent manager all hands on,Viviana& MariaRosaria day managers &Peppe who took excellent care of us during breakfast& to all extra during the course of the day along with his staff I HIGHLY reccomend this hotel! Also hotel driver will drop off & pick during your stay at no extra charge!

Room Tip: View rooms on line,pictures are to a T👍🏻👍🏻
  • Stayed: July 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank njrose317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded August 15, 2017

Dear Guest Mrs njrose317,

thank you very much for your wonderful support and for sharing your beautiful memories!

Our Team is very proud and all of us are looking forward to have the pleasure to welcoming you back to experience a new enjoyable retreat.

Warm regards
Viviana & the Excelsior Parco Team

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Reviewed August 1, 2017

My husband, myself and my 3 month old baby stayed at the Excelsior Parco for 2 nights before spending a week on a boat. We absolutely loved our stay. The hotel staff were unbelievably charming and really went above and beyond to ensure we had the most relaxed and pleasurable stay possible. We loved sitting in the peaceful garden looking out at the ocean and enjoyed some delicious meals there. We were quite nervous about our first trip with our little boy but the team at the Excelsior made sure that we had everything we needed and were incredibly accommodating. We would love to come back to Capri and wouldn't hesitate to book a room here again.

  • Stayed: July 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Marthabalfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded August 5, 2017

Dear Guest Marthabalfour,

thank you for wonderful support, we are glad you chose our Villa for your family trip and that all of you, including your lovely baby, enjoyed your stay!

We hope to welcoming you back to experience a new retreat to Capri.

With our warmest regards
Viviana & the Excelsior Parco Team

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Reviewed July 31, 2017

We had a wonderful honeymoon stay in Capri. The hospitality at Excelsior Parco was excellent and very accommodating. The grounds of the hotel are beautiful. Everything is dainty and classic. I know the hotel is very small, only housing 11 rooms. We were upgraded upon arrival to a beautiful room with a private balcony, Jacuzzi, and lounge chairs. We truly loved our stay at the hotel.
The beach is a bit far from the hotel but the limo drivers are more than happy to pick you up and drop you off as necessary. They drive like entirely too fast on a very windy road but we are from New York and are used to that.
The only complaint I had was that we were BOMBARDED with ants. When I tell you, there were hundreds of ants coming from the door leading to the balcony as well as in the bathroom. The grounds were infested with ants, understandably so...it was July. However, for a luxury hotel for the price we paid, we did not expect to have ants crawling all over us through out our stay. We asked the hotel staff to fix this issue and they gave us a can of bug spray. With the can being in Italian, it was difficult to understand. I was nervous to use it because I was not sure if it was safe to breathe in. Therefore, we spent two days here crawling with ants. Did it ruin our trip? No. We are pretty easy going people. However, it did disgust us a bit. Hopefully the ant situation is resolved before your trip here.
Enjoy

  • Stayed: July 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded August 5, 2017

Dear Guest Mrs DanielleA,

thank you for choosing our Villa to spend your honeymoon trip in Capri. We feel motivated you appreciated our hospitality, ambiance and grounds.

We are sorry that you found something to complaint, we understand how unpleasant could be to find ants in the own room. As you kindly pointed out, in the hottest months of the season like July, the presence of ants increases a lot especially in the places surrounded by garden areas and country side like us. This unfortunate situation not only happens in the hotels, but also in the local private houses in Capri.

We try to prevent but any kind of natural event is under control. We are sorry that despite a deep cleaning the problem has not been totally solved during your stay. All members of our Team are aware of the kind of products they ordinary have to manage. We hope you can accept our apologies for the fact that a member of our staff erroneously gave you a bug spray to keep. He was in good faith and if it would be dangerous stuff he would never thought to give it to you.

We are glad to know that this inconvenience with the ants didn't ruin your trip but you have lots of beautiful memories to share. We hope to have the pleasure to welcoming you back. You are invited to contact us directly to reserve at special conditions, we will do our best to ensure a truly enjoyable experience.

Best regards
Viviana & the Excelsior Parco Team

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Reviewed July 31, 2017

We arrived in Capri to be greated by a very helpful driver (Excelsior Parco Driver) as we were driving up he was explaining a little about the area,good places to see, and do.
We were then greeted by an older woman I never caught her name she was very attentive and helpful since we had left our passports in our previous hotel in Rome. We wait quite a while for our room to be ready it wasn't an issue we sat outside enjoying the view with not one by 2 glasses of Prossecco each as a welcome drink.
We we got into our room they made it very special indeed petals on the bed and in the jacuzzi. The woman took great pleasure in showing us this.
We never had time for breakfast the following day so I can't comment on that aspect as we had a full intinery for the day ahead. However our stay was very pleasurable, I would certainly recommend this hotel.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Clairiefairy1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded August 5, 2017

Dear Guest Clairiefairy1985,

thank you for your choosing our Villa for your honeymoon vacation! We are glad you enjoyed your stay, but a bit sorry you couldn't stop enough to try our breakfast!

We wish you to welcoming you back to experience a new lovely retreat and relaxing holiday.

Warm regards
Viviana & the Excelsior Parco Team

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