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“Perhaps the best hotel experience we've ever had!” 5 of 5 bubbles
Review of Hotel Excelsior Parco

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Hotel Excelsior Parco
Ranked #3 of 42 Hotels in Capri
Certificate of Excellence
New York, New York, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perhaps the best hotel experience we've ever had!”
5 of 5 bubbles Reviewed September 12, 2012

This place exceeded our expectations over and over again. We arrived after riding the ferry and dragging our bags up the hill(we should have called their shuttle service but didn't want to use our US phone!) and were greeted warmly with an AMAZING free breakfast, they took our bags, and we sat in their garden(with fresh herbs and a lemon tree!) and relaxed with the best cappuccino we had in Italy.
One of the real stars of the Excelsior Parco is Vivianna (hotel manager?). She went out of her way to make our trip amazing! She pointed out things to do, keepingin mind our interest in walking, seeing sights, and our time in Capri(only 1.5 days!), and marked our maps with things to do. She arranged a shuttle, it was a little late, so she had the hotel pay for a convertible taxi to take us to Capri center! We had a huge afternoon, then came back to find that we had been upgraded to a room on the garden with our own jacuzzi! It was magical!
We will definitely return as soon as possible, and stay for longer!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lindsay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Dutch first
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  • Finnish first
  • French first
  • German first
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English first
London, England
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

I arrived in Capri feeling incredibly sea sick (rough sea crossing from Ischia left me feeling very ill!) and the last thing I fancied was locating a taxi and using my broken italian to explain where I was staying - but there was no need - Andreas' smiling face greeted me as I arrived at the port - he drove me up to the hotel where I was greeted by Viviana who sat me down with some tea and explained the island and what there was to see and do - first class personalised service - I genuinely can't put it into words - the staff at this hotel go out of their way to make you comfortable and at home in their hotel, and it's for this reason that I give it 5 stars on Trip Advisor (my first time).

This small hotel (only 11 rooms) is very grand. Like most hotels on the Island, the Excelsior Parco has a chauffeur who will take you into Capri town and back - this hotel (like many) is outside the pedestrianised area and a good 10 minute walk from town, and although you can walk i'd recommend using their services or a taxi - the walk at night in particular is quite hazardous as you have to walk along a narrow windy street in the dark.

We received an upgrade to a garden suite - which was most welcome. The room itself was very grand, if not a little bit dated - although it came with all the mod cons including a iPhone doc and Sky television. The shower in the bathroom is AMAZING - I could have stayed in there all day (the superior rooms come with waterfall shower heads).

Our room also came with its own hot tub - but don't dispair if you don't have one - the one on the spectacular roof terrace more than makes up for it! It's well worth a journey up there for the views alone - really second to none - and totally makes up for not having a view from the room, so make sure you take your swimming costume up.

The hotel also offers a turn down service and the staff are great at recommending good restaurants and bars.

Breakfast was lovely too and there's the added bonus of breakfast in bed free of charge if you so wish (the idea of eating in bed doesn't attract me but if it does you then i'm sure it's fantastic).

But I genuinely can't fault their service - such friendly people who offer a great personalised service in over-priced Capri.

Room Tip: Don't worry if you don't get a room with a view - the roof terrace has th best view of them...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SunSeaSand83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

My husband and I spent the first five nights of our honeymoon in the Excelsior Parco. From the moment we checked in - it was perfect. We were upgraded for the duration of our stay (as we were on honeymoon) and enjoyed a massive room complete with outdoor jacuzzi. The hotel is located just a few minutes walk from Capri town - we generally availed of their complimentary shuttle on the way into town and then walked (downhill!) home - it was perfect.

The staff are really what make Excelsior Parco special. Viviana helped us discover the beauty of Capri by giving us lots of suggestions for day trips, restaurants etc.....she was amazing. The driver, Andres was also fantastic - offering lots of cheerful banter on our daily car rides into town.

In contrast to some of the larger luxury hotels where you can feel like just a room number - excelsior parco go out of their way to ensure you have an amazing time and offer a truly personal service. We would highly recommend Excelsior Parco to others.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nuala_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

We stayed here for four nights and it was great, I cannot say enough good things about the staff who totally goes out of their way to make you feel welcome and enhance your stay. Everyone is so helpful and the service is top notch! My friend had a gluten allergy and they made her awesome meals and really went out of their way to give her amazing pizza and lasagna that she could enjoy. The driver is key and you save so much money instead of having to pay for taxis back and forth whenever you go out. The breakfast spread is amazing and there are so many choices- we didnt know what to expect but were blown away with the selection. We were so sad to leave to go to Positano, in comparison our hotel staff there just seemed like amateurs. We actually tried to go back to the Excelsior for a few more days but it was all booked. We will be back again soon!

Room Tip: Rooms on the corner, 21 or 31
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  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vacati0nbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

I originally booked this hotel after reading reviews on Trip Advisor, so I thought I should return the favor. Hotel EPC is indeed as wonderful, amazing, and warm as the best reviews express!The staff are all 5 star...they treat you like family and you really do feel like this is "home away from home." Viviana is simply the most kind, gracious, warm, and helpful hostess I've ever had the pleasure of meeting...and all the congenial and sincere staff go above and beyond to make you as comfortable and happy as possible. The hotel is well situated between Marina Grande and Capri...and has a superb shuttle service (Grazie, Andreas!) that reliably and conveniently transports you between the spots. Relaxing on the marvelous roof terrace, you are far removed from the bustling tourist groups and able to enjoy the breathtaking beauty of the island. Viviana gave us a wonderful room upgrade...I cannot express how marvelous it was to wake up to the gentle sea breeze and beautiful view every morning. Our room (deluxe sea view) was large, well-equipped, and simply lovely...with two doors opening to a stunning view facing Marina Grande. The breakfast buffet and room service meals were simply amazing, diverse, and delicious! Sorry to gush, but I have absolutely fallen in love with this hotel and the island of Capri...Thank you so much to everyone at EPC for making our stay so wonderful...we're already planning our return trip!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hermeschick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

My wife and I were VERY sad to leave Excelsior Parco, we cannot recommend this place enough. The service was impeccable, Viviana (she even let restaurants know it was our honeymoon and had champagne brought to us!) had answers and great recommendations (places to eat, activities, etc) to our every question, Andreas picked us up and drove us everywhere we needed to go with a smile and the entire staff were superb. We stayed during our honeymoon and were upgraded to one of the nicer rooms without even asking. We were provided with prosecco, cappuccinos or fresh juice anytime we entered the lobby and thoroughly enjoyed the ridiculously good breakfast spread (which can be brought to your room upon request).

Capri was a last minute addition to our honeymoon itinerary, do not miss this island (a day trip does not do it justice) or stay anywhere other than Excelsior!

PS - highly recommend doing a tour of the island by boat. If possible, do a private tour in the afternoon (after all of the groups and day trippers have left)...we felt like we had the island all to ourselves and watched a beautiful sunset from sea.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AbbeyandNate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Gorda, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 3, 2012

My husband and I recently had the privilege and wonderful experience of being guests at this quaint and elegant hotel. From the moment we arrived at Marina Grande and were met by Andreas the driver, to being greated at the door by the lovely Viviana, our stay at the Excelsior Parco was perfect. We could not have asked for lovlier accomodations or treatment. What sets this hotel apart from others is the way the staff makes you feel like you are part of their family. Not one person, maid, waiter/waitress, driver, etc. ever passed you by without a huge smile and without speaking to you. Anna and Felicita as well as the other staff are delightful.

An unbelievable breakfast was included. Nothing you could ask for was not provided. They would even bring you breakfast in bed at no charge. All rooms have a balcony and most of those have their own hot tub. There is a lovely rooftop garden with another hot tub and the views of the Bay are spectacular.

We would highly recommend this lovely family of staff and their hotel to anyone. We wish to take this opportunity to thank them from the bottom of our hearts.

Stan and Marge Davis, Punta Gorda, Florida

Room Tip: Let the wonderful staff at the Excelsior Parco chose one for you. They won't let you down.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marge D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Excelsior Parco

Property: Hotel Excelsior Parco
Address: Via Provinciale Marina Grande 179, 80073 Capri, Island of Capri, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Family Hotel in Capri
#2 Luxury Hotel in Capri
#2 Romantic Hotel in Capri
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Excelsior Parco 4*
Number of rooms: 11
Official Description (provided by the hotel):
Two thousand years ago, an Ancient Roman residence, as testified by the column dominating the entrance to the hotel. At the start of the 20th century, a Liberty style villa, the chosen refuge of artists, intellectuals and all those looking for an exclusive hideaway. In 2006 a complete restoration and renovation transformed the building into a boutique hotel in which to experience the traditional hospitality of Capri's most elegant villas. ... more   less 
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Also Known As:
Excelsior Parco Hotel
Excelsior Parco Capri

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