Attractive common areas, including outdoor pool, and staff were polite. Excellent breakfast served in a nice space, although two TVs in the breakfast room are distracting.
The room upgrade offered on TripAdvisor was dismissed when presented upon check-in. Perhaps it was nothing more than a marketing ploy. Small and rather dingy room with barely enough space to walk around the bed. Small safe, not big enough for laptops. Somewhat worn-out furnishings and bedsheets with small holes. Not the 4-star standard the hotel claims to be.