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“Lovely hotel although disappointing pool”

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Capri Tiberio Palace
Ranked #5 of 41 Hotels in Capri
Certificate of Excellence
Los Angeles, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely hotel although disappointing pool”
Reviewed October 5, 2012

We enjoyed our stay here, our room was lovely, clean and decorated nicely with a large balcony. The only down-side we found was the pool, it was very small and we had to wait for sunbeds to become free. There were only a few sunbeds in the sunshine. The indoor pool was great however and a welcome retreat following a busy day shopping. The food was good and all in all I would recomend but not for people looking to relax around a pool.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NatashaRe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear NatashaRe,
Thank you so much for taking your time to write a review about your stay at Capri Tiberio Palace. Your opinion is really important to us!
We really hope to be able to welcome you back to our “home” in the future!
Best regards,

Francesca Tozzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Troy, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2012

This hotel is in a perfect location--short walk to shops and restaurants. Beautifully decorated throughout. We were initally disappointed with our room as we were expecting a partial sea view but instead had a big tree in front of our balcony with no view at all. We expressed our disappointment to the management and the next day we were upgraded to a beautiful room with a huge balcony overlooking the sea. Just gorgeous!! I did not want to leave my balcony. The room was large and the bed was so comfortable. Thanks Simone for the best room ever!! The front desk staff was friendly and helpful. I can't say enough good things about this hotel. Would definitely return.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear Kimberly53,
We would like to thank you for choosing our Capri Tiberio Palace for your recent visit to Capri!
We are delighted you appreciated the hospitality we extend to our Guests and our efforts to make your stay with us as pleasant as possible.
I am also glad you enjoyed your room. The huge terraces of our terrace suites offer breathtaking views of the Mediterranean and allow moments of pure relaxation in a chic and cozy environment.
My team and I look forward to the pleasure of welcoming you back soon!
My warmest regards

Francesca Tozzi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2012

This hotel is "more" reasonable than alot of the other hotels on Capri in this category and I totally loved it. Although the room is a little small, it is chic and luxurious. From the moment you walk in they are there to make you comfortable, they start with offering you lemonade. There is a spa that is free, they upgraded my room for my anniversary leaving us chocolate cakes and bottle of Presecco on the house. The decor is by a designer in Milan - wonderful. By far the most comfortable bed on our whole trip. Tons of giant pillows along with a plush mattress. Free mini bar. Indoor/outdoor pool that looks like a roman spa. Perfect location a few blocks from the main Piazza. They greeted us at the ferry with tickets already bought for the funicular. For a trip home, they bought the tickets in advance for funicular and ferry, so we didn't have to wait on line. The concierge was wonderful and gave us great recommendations on restaurants. The buffet breakfast was good and it was beautiful eating outside. The dining room had indoor/outdoor seating. Would definately go back.

Room Tip: As I mentioned, we got an upgrade which gave us a balcony that you could sit out on with a nice view...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karenjim10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear Karenjim 10,
On behalf of all the staff, I would like to thank you for your very nice words!
We think Capri Tiberio Palace is a perfect location to celebrate a special occasion and are all so happy you appreciated our special amenities for your anniversary, as well as our attentive service and the exclusive decor.
Our main aim is to satisfy our Clients’ desires and your positive feedback is what gives sense to our work.
Best regards

Francesca Tozzi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, Connecticut
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 22, 2012

This charmingly decorated hotel takes us back to a magical time in Capri when Taylor/Burton and Jackie O were on the scene. The location is great and the staff very pleasant and accommodating. Ask for a room facing the sea.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darlingclementine1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear darlingclementine1,
Thank you for taking the time and writing about your recent experience with us here in Capri.
We are excited to hear that you had a great time with us and hope that we will be able to welcome you back in the near future.
My kindest Regards

Francesca Tozzi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2012

This property is in a great location. Other than that, I didn't feel like it was anything special. The staff was okay - they didn't go out of their way to be overly helpful. I was travelling with my mom and we shared a room - which was described as having two oversized beds. The room had two tiny twin beds. We discovered quite late, after dinner they were not made up properly and we were sleeping on a bare mattress with a thin sheet as a cover. It was a horrible nights sleep - as you can imagine. After complaining - this was rectified for the next nights sleep.

The spa is okay - nothing special. There are no changing rooms. There is a pool and a water circuit area as well. This was not well serviced - towels all over, refreshements not refreshed and overall it looked tired and not well kept.

The breakfast included each day in our rate was good. A nice selection at the buffet but no hot selections. We ate dinner at the hotel one evening. It was quite good and the service was good as well.

The location is very good, right up the street from the shops. The hotel is relatively quite - save for the club music playing in the lobby and in the front outside area. If you have a room over this area you hear it whilst on your balcony. Additionally if you are dining outside, the music in the dining room tends to be over shadowed by the club tunes from the lobby area.

Not my favourite hotel - will be staying elsewhere when I return to Capri.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aaron n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear Aaron n,
We thank you for your review as we always look forward improving our service at Capri Tiberio Palace and your feedback is very important to us.
We are really sorry your stay with us didn’t meet your expectations.
While I have personally analyzed with our housekeeping and spa manager how to improve the quality of service offered, I am glad that you liked the breakfast offered, even though I understand you didn’t try any of the delicious salty or sweet hot recipes served on order, free of charge.
We will treasure your comments regarding the background music played in common areas and will definitely avoid it prevails on the pleasant quietness of the environment.

We really would love you to come back to visit us in order to feel our genuine sense of hospitality and eventually change your opinion and become a fan of Capri Tiberio Palace!
Best regards,
Francesca Tozzi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

On an island not wanting for luxury accommodations, Capri Tiberio Palace is the ultimate in modern design and beauty. Everything from the rooms to the hotel staff uniforms is elegant, thoughtful and simply stunning. The hotel is a must for those that appreciate a boutique feel and a truly luxurious experience. The service is also impeccable. I cannot say enough good things; cannot wait to get back.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Winitzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, October 31, 2012
Dear Winitzer,
My team and I would like to thank you for your lovely comment about our Capri Tiberio Palace!
We pride ourselves in offering a friendly and attentive service and love to care for every single small detail which can make our “home” more and more elegant and comfortable
We all look forward to welcoming you back in the near future.
Francesca Tozzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2012

In mid August my friend and I arrived at the Tiberio and were escorted to our room by Simone the hotel manager. The room consisted of a hall and comfortable bathroom followed by an adequate living room and then a bedroom area with a HUGE bed. Beyond the bedroom was a fairly large square terrace with a SPECTACULAR view of Capri and Marina Grande. I was concerned about possible noise because the room was only 1 level above the restaurant terrace but Simone assured me that this would not be a problem and he was right. Although the suite was great, we spent most of our 7 day stay on the terrace because the whole week we had glorious weather and could not get over the incomparable view. The hotel staff members were wonderful and I truly think of them as my friends. Danielle, the concierge was so helpful with beach, lunch and dinner suggestions. Simone took us on a tour of the hotel facilities, including newly updated rooms! Davide the 'barista' was so cordial and we nightly enjoyed the pre-dinner drinks he prepared for us. Giada and the other women who were at the reception desk were also very charming and friendly. In other words the staff members went out of their way to see that our week was as perfect for us as they could make it, and they succeeded in making our stay a truly memorable one. When we go back to Capri (hopefully soon) I can't wait to see these familiar faces of the 'new friends' we made in Capri who helped us feel 'at home' in their beautiful hotel.

Room Tip: Try to get a room with a corner terrace, rather than one that looks out only straight ahead. This wa...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sergt404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TozziCapri, Direttore generale at Capri Tiberio Palace, responded to this review, September 24, 2012
Dear Sergt404,
It is a pleasure to hear how much you and your friend enjoyed your time with us at Capri Tiberio Palace. I will definitely pass on your kind feedback to Simone and the rest of the team.
Your experience was exactly what we aim to: you arrive as a Guest and leave as a part of our “family”!
My staff and I look forward to the pleasure of welcoming you back soon!
Warmest regards
Francesca Tozzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Capri Tiberio Palace

Property: Capri Tiberio Palace
Address: Via Croce 11/15, 80073 Capri, Island of Capri, Italy
Location: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Capri
#3 Luxury Hotel in Capri
#5 Family Hotel in Capri
#9 Romantic Hotel in Capri
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Capri Tiberio Palace 5*
Number of rooms: 46
Official Description (provided by the hotel):
The Mediterranean soul appears in the optical white used for the accessories, essential and linear, and for the shutters which mark the facade, as well as in the rich Mediterranean plants which decorate the terrace and lobby of the Hotel. When you cross the threshold, you immediately feel you are a guest at the house of a great traveller, richly endowed with reminiscences, feelings and objects. Each space is taken up by seats, niches, mirrors of everyday familiarity, and in each corner, there are libraries for the guests to page through.Eclectic and carefully chosen fittings are to be found in the Lounge and Living area, a mix between Design, memorabilia and vintage items, seen through a new approach based on the use of 50s and 70s optical inspiration fabrics which confer a relaxed yet very high level style on the place, with corners to relax or converse in and reading areas organised in small and comfortable "alcoves". ... more   less 
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Also Known As:
Capri Tiberio Palace Hotel Capri
Capri Tiberio Palace Hotel And Spa
Jw Marriott Capri
Marriott Capri
Capri Marriott

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