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“Great location but expensive and disappointing room”

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Hotel Relais Maresca
Ranked #9 of 40 Hotels in Capri
Certificate of Excellence
Reviewed July 27, 2013

The location of the hotel is perfect as it is situated at the Marina Grande where the ferries come in. It's also right next to the funicular which brings you up to the centre. It's a 30 min walk, if you rather go on foot. The room however was disappointing and we expected more since we payed a fair amount. The room decoration was bare and could use a make-over and a little maintenance couldn't hurt. The bathroom was OK but the shower was disappointing and could use a new showerhead. The terrace outside was beautiful with a great view. Breakfast was OK but could be better with a bit more variation.
So a disappointing experience since it was an expensive room, but I guess the hotel is trying to make it up with its favourable location. Room could definitely use a good make-over and attention to detail. Got a mail from the manager of the hotel and when stating the above, he replied they would use the comment to improve the quality of stay... I wonder...
We wouldn't stay here again.

  • Stayed: June 2013, traveled as a couple
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2  Thank rsegers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded August 11, 2013

Dear Mrs.Rsegers,
With a great sorrow we learn from your words, the negative results of your stay at Relais Maresca. I have checked personally the problems and solved with the decor and the shower of your room.
Normally we are very attentive to our customers and offer them the utmost care, and I can surely tell you that will watch over because that does not happen.
Thanking you again for your valuable opinion, we hope to be able to welcome back you to our hotel and have a second opportunity to offer a very comfortable stay.

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365 - 371 of 833 reviews

Reviewed July 16, 2013

We stayed at Hotel Relais Maresca July 12th-14th (a weekend). We found the hotel to be exceptionally clean, the rooftop restaurant inviting and staff exceptional. They go out of their way to make your stay enjoyable. We had a comfortable 3-person bedroom overlooking the Grande Marina. The location couldn't have been better for accessibility to the Ferry service, local shops, bus to Anacapri and tram to Capri. Not having to take an island taxi everywhere was a real plus. We were right across from the beach. Even though our room was on a street, we found it very quiet. We all enjoyed the breakfast--nice to sip and enjoy a cup of morning coffee overlooking the beautiful waterfront. After looking around the island, we were all the more convinced we chose the right hotel in the right location--an exceptional value. The reviews we read to help us make our selection were true--this was a great place to enjoy a weekend on Capri.

  • Stayed: July 2013, traveled with family
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Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded July 20, 2013

Dear Kevin K,
we would like to thank you for sharing your views and comments on our structure and our Staff. We are very pleased to learn that your experience at our hotel was positive, and that means for us to achieve our main objective, namely the satisfaction of our guests.
Thanking you again for your valuable opinion, we hope to be able to welcome back you to our hotel and have a very comfortable stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

This hotel is a great value if you choose to stay in Marina Grande, Capri, close to the sea and much more reasonably priced than up above. The views are spectacular, it is clean and with a nice rooftop breakfast. Service left a bit to be desired though as it seemed they weren't interested in going out of their way to be helpful. Still, for quiet location and value I would definitely stay again. Very close to funicular and taxis to take you to exquisite dining and shopping above.

  • Stayed: July 2013
    • Value
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    • Rooms
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1  Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded July 15, 2013

We are pleased to learn that your stay here at the hotel Relais Maresca has been satisfactory.
we are sorry instead to know of the problems found with our Service left a bit to be desired.
Normally we are very attentive to our customers and offer them the utmost care, and I can surely tell you that will watch over because that does not happen..Thanking you again for your valuable opinion, we hope to be able to welcome back you to our hotel and have a second opportunity to offer a very comfortable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

1) Best location: 50mt from habour (for maritime links, rent boat, and visiting the island)
40mt from cable railway (to reach the center of Capri)
40mt from taxi/pullman station
50mt from beaches
spectacular view
2) Structure & Services: Modern and characteristic structure. Very efficient services. Staff always ready for you h24
3) Cleaning: Careful and scrupulous
4) Cooking: excellent

  • Stayed: July 2013, traveled as a couple
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1  Thank LucaCappiello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded July 15, 2013
Google Translation

Gentile Signor Cappiello,
La ringrazio a nome di tutto lo Staff per le belle parole spese.
Ciò ci da forza a migliorarci sempre di più per soddisfare i nostri clienti e farli sentire a come se fossero a casa loro.
La aspettiamo per il suo prossimo soggiorno e con piacere le rinnoviamo i nostri saluti.

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Reviewed July 5, 2013

The staff were absolutely amazing. They went above and beyond expectations to ensure that our stay was fantastic. I would especially like to thank Domenico at the front desk. He was extremely knowledgeable, helped us book the most wonderful private boat tour of Capri, and even went out of his way to give us the best room he could! I literally can not think of one thing that I would ask them to change.

The hotel is located in the main port. You don't need a taxi and you don't need to take the obnoxious funicular cable car to the top of Capri. My advice would be to take the boat from Sorrento (20 min boat ride). If you are coming from Salerno, get ready for a two hour boat ride. Drive to Sorrento and drive all the way down to the bottom and do the valet service (25 euros). Otherwise, prepare to stress yourself out trying to find parking; you will not find anything for under 15 Euros and knowing the peace of mind that you get that your car is safe and valet"ed" is well worth the extra 10 euros.

My recommendations:
-They have Happy Hour at the hotel everyday; seeing as they have the nicest view of the harbor from their terrace, I would highly recommend going to this. Their chef Mario is QUITE THE CHARACTER. He has a very good level of English and is very knowledgeable about not only the island, but of all things Italy (and US for that matter!). Their terrace is on the 4th floor and is the only way to do Capri at night; beautiful views of the sunset, reasonably priced, and wonderful food.
-Ask Domenico for advice about what to do on the island. He booked a private boat tour for 150 Euros; without a shadow of a doubt this is the BEST way to do Capri - I cannot stress this enough. The boating company comes right to your hotel and walks you over to your private boat. This is a 2-hour tour that is private. I would not ordinarily recommend this because I am super cheap, but when you see the way that they pack people into other boats you will be happy with your investment. Having this private service allows you to stay at certain sites that you want and others that you don't. It's a huge boat and I am really surprised that they don't charge 300 euros (I would have paid it!). Ask for Vittorio when requesting the boat; very knowledgeable and a great level of English.
-Also, when checking in, see if they can't put you on the second or third floor: my wife was really sick when we checked in and didn't want to be stuck with the smell of diesel on our balcony. Domenico REALLY helped us with this and went above and beyond expectations.
-Spend the extra money for a sea side view; well worth it!

My wife and I are already plotting our return!!!

Room Tip: 3rd floor is the only way to do this. GO WITH THE SEA SIDE VIEW!!!
  • Stayed: July 2013, traveled as a couple
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2  Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded July 20, 2013

Dear Andrew F,
Thank you on behalf of myself and all the staff for the nice words had for our Hotel.. It is very gratifying to learn that your stay at the Relais Maresca was enjoyable. With best wishes to seeing you to spend other beautiful days, for the coming visit to Capri, I greet you cordially

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Reviewed June 30, 2013

This is a great hotel, situated approximately 200m from where the ferry docks at the port. Don't bother paying for a taxi or porter as you can walk your bags right to the front door (don't go via the steps).

The rooms are comfortable, and clean, if you pay a little extra you can have a habour facing room with a balcony. Free internet which carries over most of the hotel, friendly staff, and a spectacular rooftop position for breakfast, lunch, dinner, or just to chill out in the separate sun lounges.

Access to Piazza Umberto is via a swag of choices all very close to the hotel. Bus, taxi ($$$), cable car, or you can walk, which is what I did. The walk is a challenge, not suited for elderly, young children, or pregnant women. Allow 30m to get up there, this includes a few rest breaks of a few mins each. Expect an incline of approx 35 degrees, so wear practical footwear if walking, and take water.

Getting onto boat tours of the grotto's and the island is also very easy and close to the hotel, form the front door it would be no more than 100m to the counter to buy your tickets.

There is a pharmacy located very close to the hotel, in case you need supplies when arriving.

Would I stay there again? Yes, indeed and I would even say it is child friendly. The breakfast, whilst simple, is plentiful. Hygiene is also very good right across the hotel...

  • Stayed: June 2013, traveled solo
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Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded July 15, 2013

we would like to thank you for sharing your views and comments on our structure and our Staff. We are very pleased to learn that your experience at our hotel was quite positive, and that means for us to achieve our main objective, namely the satisfaction of our guests.
Thanking you again for your valuable opinion, we hope to be able to welcome back you to our hotel and have a very comfortable stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

We Stayed At HOTEL RELAIS MARESCA for the nites of JUNE 9-11, 2013.

LOCATION: fabulous / get off the ferry and easy two minutes walk to the hotel. Take either a short staircase or since we had two large and two small wheeled suitcases - used the the gentle roadway to the hotel.

WE FOUND BEING LOCATED PERCHED ALONG THE WATERFRONT AND NOT UP IN THE TOWN (MUST TAKE THE FUNICULAR OR TAXI) WAS A GREAT ADVANTAGE AND AWAY FROM THE CROWDS AND THE BEST PLACE TO GET BUS SERVICE.

We had a room with balcony overlooking the harbor - BEST VIEW IN CAPRI

We found great restaurants on the waterfront especially - Zorba

THE HOTEL ITSELF WAS OUTSTANDING - THE ROOM (LARGE & VERY COMFORTABLE FIRM BED) / BREAKFAST (ON ROOF W/GREAT VIEW & BUFFET) / STAFF (KNOWLEDGEABLE & VERY HELFUL)

The hotel has a beach right across the street.

The only disappointment of our trip to Capri was the Blue Grotto.
A RIP OFF - after a wait (10-30 minutes to get into a small rowboat) You are only in the dark grotto for about three to four minutes, TOTAL DISAPPOINTMENT.


KEN & ELLY
NEW YORK, NY

Room Tip: Room with balcony and view of harbor
  • Stayed: June 2013, traveled as a couple
    • Value
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Thank kenNETHB B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
domdag, Direttore at Hotel Relais Maresca, responded to this reviewResponded June 28, 2013

we would like to thank you for sharing your views and comments on our structure and our Staff. We are very pleased to learn that your experience at our hotel was quite positive, and that means for us to achieve our main objective, namely the satisfaction of our guests.
we are sorry to read of the little inconvenience you had with our shower and we assure you that all will be done that similar circumstances do not happen again.
Thanking you again for your valuable opinion, we hope to be able to welcome back you to our hotel and have a very comfortable stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Relais Maresca

Address: Via Provinciale Marina Grande 284, 80073 Capri, Island of Capri, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Capri
#2 Spa Hotel in Capri
#6 Luxury Hotel in Capri
#6 Family Hotel in Capri
#6 Business Hotel in Capri
#14 Romantic Hotel in Capri
Price Range: $165 - $864 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Relais Maresca 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Relais Maresca Hotel
Relais Maresca Capri

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