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“GReat Location with lots of space”
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Review of Casa Rossella

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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Sorrento, Province of Naples, Campania

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Martine10...
Malmesbury, United Kingdom
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A mix of good and bad”
Reviewed December 19, 2016 for a stay in September 2016

The apartment is a mix of good and bad, the positives being the central location, spaciousness and facilities of the apartment. However there are quite a few negative aspects which prevent us from recommending the accommodation, as follows:
(1) The apartment is very dark inside so that you almost always need the lights on to do things, which becomes slightly depressing after a while. It’s pointedly advertised as “bright” by the letting agencies, and it does appear to be so in the photos they show, but the reality is that the apartment is dark and gloomy. "Bright" is the last word we would use to describe the apartment.
(2) The needs of anyone staying at the apartment have not been given much thought. There are no tablets for the dishwasher, no powder for the washing machine, loo rolls seem to be strictly rationed, there are 2 mugs for tea/coffee in an apartment for 4 people, and lots of other niggles that really shouldn’t exist in a quality let.
(3) One of the features that attracted us was the full-sized bath, but there is insufficient hot water to have a quarter-full bath at any one time.
(4) Cleanliness is adequate in most of the rooms, but the kitchen has a tacky feel, cups and cutlery drawers contain debris – it really needs a good clean.
(5) We phoned the local agent 3 days into our fortnight’s stay (our only contact with him) to let him know that we hadn’t been able to get the TV to work. He said “a technician will sort it out” and that was the last we heard. Our impression is that the “after sales service” isn’t what it should be.
(6) This is the only holiday let we have come across where there’s been no information pack on local services, e.g. supermarkets, restaurants, car parking, pharmacies, doctors, etc.
(7) We weren’t confident about using the waste recycling system (not documented) and we didn’t find where the required colour coded spare bags were kept.
(8) Maintenance has not been done for a while on several things such as bulb replacement (many are inaccessible), air conditioning leaks, loose electrical sockets, scraping/sticking doors, etc.
(9) The cleaner tried to enter at 9 a.m. without thinking to knock first on the morning of our departure (check-out was at 10), but the door was bolted. She didn’t introduce herself but simply asked “is it clean?” to which I answered that we were leaving today. “At 10 o’clock?” she asked, “yes” I said and then she left. Doesn’t make you feel welcome we thought! She was waiting outside when we finally departed at 9:55.

The apartment could be so much better than it is, but this would require a genuine desire on the part of the owners and agent to correct the many poor features, and not simply rely on the location and bright internal photos as a means of continuing to attract customers.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 5, 2017
Dear Martine,
Thank you for taking the time to share your comments regarding your stay at Casa Rossella.
Whilst I take this opportunity to thank you for taking the time to share these with us, I would like to also take a moment to apologize for what does not seem to have been an exceptional experience.
We are constantly eager to go the extra mile in making stays memorable experiences. We are sorry to read that we failed this time.
I woud probably think that the matters you encountered were due to some maintanance work taking place in the whole building and the fact that you did not found the apartment very "brigh"was propbably due to the yearly work taking place to redecorate the exteriors of the building where scaffoldings had been placed letting a little light into the apartment.
Again thank you for sharing your comments as these will only help us continue to improve.

Best Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewed October 21, 2016 for a stay in October 2016
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Lots of space
Liked least: Nothing
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ozfamily2...
Brisbane, Australia
Level 4 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Comfort in Sorrento but supply your own toilet paper”
Reviewed August 5, 2016 for a stay in July 2016

We were not given clear instructions on where the apartment was and it took time to catch up with Davide to access the apartment. The apartment was spacious and we welcomed the air conditioning and easy stair access up one flight of stairs. It was located in the historical centre above the shops and restaurants - which can be noisy for the early parts of the evening and early mornings (when the shop keepers are setting up). The level of cleanliness was good, the bedding was comfortable, but our stay would have been better if there was greater water pressure for the upstairs shower and the shower head was more securely mounted on the downstairs shower. There was also an issue with the drainage of the kitchen sink - upon investigation the plug hole was full of food scrap remnants, grease and mould, indicating that it hadn't been cleaned in quite a while. We also had the cleaner knock on our door at 10:00 am wanting to clean the apartment on the day of departure. She was not happy we had not yet vacated (check out time is 10:30 am) and knocked again 15 mins later, even more unhappy. And lastly, there was no toilet paper or spare rolls in the apartment - a major oversight.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The proximity to shops and restaurants
Liked least: Noise at night and insufficient crockery in the kitchen.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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