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“Wonderful staff but could use some updating” 4 of 5 bubbles
Review of Carlton International Hotel

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Carlton International Hotel
Ranked #56 of 100 Hotels in Sorrento
Ottawa, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Wonderful staff but could use some updating”
4 of 5 bubbles Reviewed June 4, 2010

We were assigned to this hotel by Aura Tours on our arrival in Sorrento. We had been sent to the wrong hotel first and arrived there a little upset, as you can imagine. However, the desk clerk was very soothing and made us feel welcome. The first room we were assigned was on the pool side. We thought it was quite small and not what we had expected, especially the bathroom which had a small shower. We asked for another room. We were told it would be available the next day. We spent the night in the first room and got a great night's sleep as it is very quiet on that side. The next morning, we transferred to a bigger room, with a tub, on the other side. The view of the bay and Vesuvius was spectacular. However, there is a street right in front and it was noisier in the morning (garbage truck at 5 am). The hotel definitely caters to an older crowd, mostly from the UK. The furnishings are dated. We felt like we were in a time warp. However, the attentive service from all the staff made up for it. We had booked a boat tour through the hotel and, when our transportation didn't show up that morning, the desk clerk drove us down to the port in his own vehicle! The service in the dining room at night is very old-fashioned and formal. They had a gala dinner one night and it was quite an experience for us. The whole meal took two hours. There were two musicians, one singing and playing a guitar and the other a mandolin.The waiters carried each course in on trays in a procession. The dessert was brought in with the lights dimmed, sparklers lit and musicians playing. You could tell the maître d' and waiters wanted to impress. Worth mentioning : they give you this huge room key and safe key (no key card here) but we realized afterwards you can hand it in to the desk when you go out. Also, we had check out at 10 am and we weren't leaving until 3 p.m. They told us to leave our luggage in a small room off the lobby that anybody walking off the street could access. They should have a locked room. All in all, great location, great view, clean but a little rundown.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OttawaTraveler26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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  • English first
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English first
Glasgow
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 15, 2010

lovely hotel centrally located to all amenities,good food,friendly staff.

  • Stayed May 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TESS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Briancon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 9, 2010

Happened across this hotel when arrived in Sorrento for a two night stay without pre-booking a hotel! Fabulous room at a great discounted rate, sea view - magical, warm and cosy, staff excellent English and very helpful, breakfast has been better in other regions of Italy but it was perfectly adequate. Spacious room, really felt we got a great deal overall. Thanks to the Carlton!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MelanieBriancon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
111 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed April 6, 2010

My partner and I stayed here for a week last October. We had a front facing room with great views of Vesuvius and the bay of Naples. There was quite a bit of noise though from the neighbouring bar though at night. The room was spacious but basic. The dinner was very formal but the food was good quality. Great scrambled eggs for breakfast too! The pool area was nice too. The location of the hotel is what makes it special. It is just round the corner from the main square which is very handy! I didn't envy the people staying in hotels where you had to get a bus to get back! Would recommend.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ben_C007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sidcup kent england
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 2, 2010

Awful.Never again. Only good thing if you do not want any views is that this hotel is very central, but 'no views' sacrilage in such a beautiful area. Never known so many people to be moaning about their hotel. Food poor, staff well what can i say, maybe arrogant is a word that comes to mind, especially the management. Pool area awful, (looks great in the photos ha) nicer to sit in someones garden, the adjacent hotel also have use of the pool with their children etc, expensive sunbeds so nobody hired one and we all made do with the slightly uncomfortable deckchairs. Rooms clean and alright, views terrible, either other buildings if pool side of hotel or busy road if front of hotel. Piano bar next door have many parties in the garden area so very noisy on many nights till approx 1/2am. Nobody used the bar as it was the most unwelcoming part of the hotel, small no atmosphere with odd decoration, nobody used it. We have stayed in many fantastic 3 & 4 star hotels in sorrento over the years, in the centre and just outside. All we would recommend for different reasons unfortunately not this one. 4* unbelievable! Sorrento is superb and we have been coming here for many years always with happy memories, this hotel spoilt our well earned holiday. Never again.

  • Stayed June 2009, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mwood_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sorrento hotels

Moscow, Russia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 10, 2009

Good hotel.
Great location - 7 minute walk to the port with ships to Capri, Naples- although stairs.
7-10 minute walk to the railroad/bus station - to Naples, Pompei, Amalfi.
Very helpful staff, great pool.
Sunchairs are quite comfortable - no need for costly sunbeds.
Very quiet, especially if you take a room with a pool-view, which is somewhat cheaper.
The hotel does not have any Internet facility, but we in our room had pretty strong signal from some free network, which worked pretty well.
Breakfast by Italian standards is basic, but OK, as somebody here has said.
Very clean.
The only disadvantage is the bathroom - very small shower , the shower-curtain is sticking to the body.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AZN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed September 12, 2009

The Hotel is very well situated in Sorrento if you wish to take advantage of using the local transport to see the area. The staff are pleasant however the food could do with a more imaginative approach. We would suggest a visit to the Tourist Information office which has a beautiful terrace at the back with a wonderful view over the Bay of Naples where you can have a meal or a drink.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rable4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton International Hotel

Property: Carlton International Hotel
Address: Via Correale 15 | Neapolitan Riviera, 80067, Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Restaurant Swimming Pool Airport Transportation
Hotel Style:
#40 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton International Hotel 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Carlton International Sorrento
Hotel Carlton International

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