We were assigned to this hotel by Aura Tours on our arrival in Sorrento. We had been sent to the wrong hotel first and arrived there a little upset, as you can imagine. However, the desk clerk was very soothing and made us feel welcome. The first room we were assigned was on the pool side. We thought it was quite small and not what we had expected, especially the bathroom which had a small shower. We asked for another room. We were told it would be available the next day. We spent the night in the first room and got a great night's sleep as it is very quiet on that side. The next morning, we transferred to a bigger room, with a tub, on the other side. The view of the bay and Vesuvius was spectacular. However, there is a street right in front and it was noisier in the morning (garbage truck at 5 am). The hotel definitely caters to an older crowd, mostly from the UK. The furnishings are dated. We felt like we were in a time warp. However, the attentive service from all the staff made up for it. We had booked a boat tour through the hotel and, when our transportation didn't show up that morning, the desk clerk drove us down to the port in his own vehicle! The service in the dining room at night is very old-fashioned and formal. They had a gala dinner one night and it was quite an experience for us. The whole meal took two hours. There were two musicians, one singing and playing a guitar and the other a mandolin.The waiters carried each course in on trays in a procession. The dessert was brought in with the lights dimmed, sparklers lit and musicians playing. You could tell the maître d' and waiters wanted to impress. Worth mentioning : they give you this huge room key and safe key (no key card here) but we realized afterwards you can hand it in to the desk when you go out. Also, we had check out at 10 am and we weren't leaving until 3 p.m. They told us to leave our luggage in a small room off the lobby that anybody walking off the street could access. They should have a locked room. All in all, great location, great view, clean but a little rundown.
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- Also Known As:
- Carlton International Sorrento
- Hotel Carlton International