After staying in a 4* hotel in Rome this hotel to us was way beyond the 4* rating we'd experienced!! It is so clean. Our room was beautiful and even though we were at the back of the hotel over looking residential properties it didn't affect our stay.
The restaurant is fine dining so remember long trousers for dinner! My son never took any but we bought some while there. The food was amazing...try the tiramisu it's delicious.
All the staff we interacted with were very friendly and polite.
Make sure when you visit to go to the roof top for a stunning view over to the bay of Naples and a wonderful sunset!
If you're a light sleeper I recommend ear plugs as all the floors are tiled so can be a little noisy.
Also I wasn't sure about tipping and prefer not to tip individuals...Maybe a tip jar in the restaurant is an idea. I have been to other hotels that do this.More