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“Beautiful Hotel”

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Grand Hotel De La Ville Sorrento
Ranked #16 of 100 Hotels in Sorrento
Certificate of Excellence
Derby, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful Hotel”
5 of 5 bubbles Reviewed June 5, 2014

My husband and I recently spent a week at this beautiful hotel. It is set in a perfect location, just a short stroll from the town. The views from the roof top pool area are absolutely breathtaking.
The hotel itself is exceptionally clean and well maintained, with beautiful outside seating amongst lemon trees. The brilliant team of staff make you feel extremely pampered, the way a holiday should be. Enzo and Carmine who are the restaurant managers, give the hotel the touch of class it rightly deserves.
We will certainly be returning to this hotel. I would recommend it to anybody looking to holiday in Sorrento.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CAllen1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 8, 2014
Dear Guests,

Thank you for spending time for posting this wonderful review.
We are glad to hear that you will recommend to anybody to visit us.
We are pleased to know that you enjoyed the relaxing atmosphere of our solarium and our Restaurant services.
Looking forward to having you here again
Best regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,336 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 5, 2014

We had a weeks lovely stay at this nice hotel. Excellent breakfasts in the lovely garden under the lemon trees. Charming staff, specially the "egg lady". We enjoyed the two swimmingpools and the view of the Napoli bay from our balcony.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claes Goran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 8, 2014
Dear Customers,

We cannot but thank you for the beautiful words of esteem and appreciation for our hotel’s facilities and our work.

We lay great care in service, and repay us every effort recognized with satisfaction.

We hope to see you soon back, same place, same people and same services, to let you enjoy another fabulous holiday in Sorrento.

Best regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramat Gan, Israel
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed June 4, 2014

This is one of the worst hotels I've ever been to to:

1.Upon arrival at the hotel, it turned out I had a double reservation for the same dates, under the very same name, courtesy of Booking.com. Regardless of that, no smile or even a faint attempt to welcome me and my partner at that moment was made. The front desk receptionist arranged for a phone call with a representative of Booking.com, yet despite her best efforts (on part of Booking.com's representative), the hotel refused to cancel the double reservation and insisted on charging another 130 EUR for no show.

2. The on-site parking garage is by far too small and cannot accommodate many cars. You have to ask the doorman to fetch your car if you wanna take it out, which means he has to take out other cars as well in order to get yours out.

3. The rooms were quite outdated in whatever the interior design concerns, not to mention the lack underfloor heating. The entire room has no carpets, just floor tiles. When you walk inside the room with no shoes, all the dirt on the floor gets onto your soles.

4. The room opens into a small terrace by a big window/door. If you wanna close it at night there will be no aeration at all since you cannot even tilt it to leave some space for aeration.

5. Laundry prices were rather high, as in every hotel. They even required me the count each and every item so that they can validate that as well.

To sum it up, I would never ever return to this hotel.

Room Tip: Stay away from this hotel.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gametogenesis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 6, 2014
Dear Clients,

we are awfully sorry for what happened to you.

Since always our main target is to meet the customer satisfaction, we are very afraid when somebody leaves the hotel not completely satisfied.

We always do all our best to make guests feel special, and satisfy all the needs and when this does not happens is very disappointment for our work and for all our efforts and professionalism…but we understand that we can’t please every request

After reading your comments, we would like to reply to the points of complaint mentioned.


It happens very often that clients can book two rooms or more 'under the same exact name, and then up to your arrival it did not seem abnormal.

Since only the day of arrival we have learned that one of the rooms booked would not come, there was applied a minimum penalty of one night.

We are very sorry about this but you must understand that the room remained unsold for all the duration of your stay.

The hotel offers its guests parking spaces inside and outside with a car valet service and up to now we have not received any complaint about our service.

One of our strengths and 'just the cleanliness of our rooms and our beautiful and traditional tiles in Mediterranean Style.


We do really hope to give us again the chance to show you the quality of our services and our professionalism having you again our guests.

Best Regards
The Management
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Liverpool, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 3, 2014

From the moment we arrived we could not have had a better experience. The public rooms in the hotel were spacious and airy, our bedroom was larger than most hotels provide, with good quality furnishings and a generous selection of toiletries in the bathroom. There was excellent sound insulation, and we slept extremely well in the large double bed. The breakfasts, taken outside in the garden, made our holiday. The range of food on offer was excellent, and the quality first class, with both hot and cold food being available at the serve yourself buffet. The roof top sun terrace and pool were a delight, offering glorious views over the Bay of Naples. The hotel is only a few minutes walk from the shops and restaurants, and the railway station, and only a few metres from the seafront. On alternate nights there was entertainment in the lounge, which made for a pleasant diversion. The only, tiny, negative comment we could make is that there were no tea or coffee making facilities in our bedroom, which we usually find, in all countries, in all grades of hotel.

Room Tip: The garden balconies are worth paying a little extra for, as there is a nice view of the mountains b...
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  • Stayed May 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Grianane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 5, 2014
Dear Guests,
Thank you very much for this feedback that is very useful to help other costumers and travellers to decide about the accommodation they’re going to choose.
Many thanks for having chosen Grand Hotel De La Ville too, that definitely met your expectations and offered you a wonderful and pleasant stay in Sorrento.
It’s so nice to read such nice words about our Hotel dealing and the wonderful position that , on the one hand is very good because it takes just 10 minutes walking from the centre and the Tasso square and on the other hand offers a relaxing and quiet atmosphere avoiding all the noise and hustle.
Waiting for you to come back to enjoy the pleasure of Your company,

The Management
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West Islip, New York, Usa
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

lovely hotel attentive staff roof top pool has magnificent views the rooms were nicely appointed terrific view from my balcony the dining room was great especially the egg lady the court yard is a lovely place to have breakfeast and to just relax with some proseco the sister hotel a close walk with fabulous views

Room Tip: the rooms facing the bay of naples have nice balconys
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 961margaretm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 5, 2014
Dear Guest,
Thank you so much for having chosen Grand Hotel De La Ville as your accommodation for the trip to Sorrento.
We’re incredibly pleased you enjoyed thoroughly all the facilities and services we offer that made you have a wonderful and relaxing stay at the De La Ville.
In particular it’s really nice to hear you enjoyed so much our rooftop with the stunning view all over the bay of Naples and the wide room private balcony
Waiting for you to come back to have another great time ,
The Management
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Bath, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed June 2, 2014

The photographs on the website did not live up to reality. We paid a lot to stay at this hotel and it did not live up to expectations. The staff however, were professional and friendly. We paid over-the-odds and expected a 4 star hotel - it isn't. It is smaller than expected and the dining room in the evening lacks atmosphere. We went out to try various restaurants instead of eating at the hotel. Breakfast was good but, we only went down on three occasions. Its' sister hotel The Royal is more in line with what we expected from a hotel costing what it did. Sorrento is a working town and there is lots to see and do.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Realistic1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, June 5, 2014
Dear Guest,
Thank you for dedicating us some of your time to write this review.
We are deeply sorry to read that your stay with us was disappointing and did not meet your expectations.
We understand perfectly that Grand Hotel De La Ville wasn't exactly the kind of hotel you were expecting but this is a tradition style hotel. It is possible to have dinner in the great atmosphere in our Garden Restaurant “La Camelia” with candle lights and the scent of orange blossom or have dinner in “L’Altea” restaurant.
Please accept our sincere apologies that you were left to feel disappointed on so many levels.
We hope to have the opportunity to restore your confidence in Grand Hotel De La Ville
Sincerely

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 2, 2014 via mobile

Very nice hotel close to the center of town. Request Ocean view for you won't regret the upgrade.
Sorrento is a very nice city to locate your base. Side trips to the Amalfi, Capri and Postitano are perfect. Don't miss the Blue Grotto it's beautiful.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CCC2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel De La Ville Sorrento

Property: Grand Hotel De La Ville Sorrento
Address: Via Rota, 15 | Sorrento Coast, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Sorrento
#8 Family Hotel in Sorrento
#11 Romantic Hotel in Sorrento
#15 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel De La Ville Sorrento 4*
Number of rooms: 120
Official Description (provided by the hotel):
A warm and welcoming atmosphere, a relaxed ambience with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more   less 
Reservation Options:
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Also Known As:
Grand Hotel Sorrento

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