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“Excellent food and Service at this hotel!”

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Grand Hotel De La Ville Sorrento
Ranked #16 of 100 Hotels in Sorrento
Certificate of Excellence
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2,364 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Eastbourne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 1, 2013

This was my first trip to Italy and went with husband and parents. The hotel is excellent. The rooms are big and very clean. The beds are extremely comfortable. The staff are very friendly and polite and Enzo and his team in the dining room are a credit to the hotel. The food was amazing to the point I was worried I would not get in my jeans to travel home. The hotel is a very short walk to the main square. My only suggestions would be a clock in the room and also complementary tea and coffee in the rooms. I heard a few older couples saying when they returned from day trips that they would like to go back to their rooms for a nice cup of tea before getting ready for dinner. I would recommend this hotel to everyone.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 6, 2013
Dear Costumers,

Many thanks for this review and for what you’ve written about our Hotel, and it’s incredibly useful for us to get also suggestions and tips from our Clients so that we will try to satisfy you always more.

We’re really happy you enjoyed your stay with us highlighting how our Staff is friendly, polite and efficient as you noticed especially in the Restaurant : they really make you have an unforgettable time , pampering you and being always available to meet all your needs.

Hoping you will come back soon and thanking you for your suggestions that we will certainly follow,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 1, 2013

Staff at reception extremely friendly, competent and welcoming. We had a room at the top floor with a private terrace overlooking the golf of Sorrent. The modern rooms are spacious, very clean and nicely furnished with all of the amenities of a four star hotel.
The garden restaurant has a nice menu for a short lunch break at very reasonable prices.
We had half board and have to say that food in the restaurant in the evening lacked a real authentic Italian taste.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 6, 2013
Dear Clients,

Thanks a lot for having chosen Grand Hotel De La Ville and for your review : for us it’s incredibly important to hear about our Guest’s opinions so that we can always try to improve.

It’s such a pleasure for us to get nice words like yours dealing with the whole Hotel and in particular with the rooms: providing classic-style and distinguished furniture with wonderful tiles on the floor they guarantee a special comfort to our Guests making they enjoy thoroughly their stay with us.

Hoping you will come back soon and promising you we will listen to your suggestions,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading UK
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 1, 2013

We booked a Thomas Cook package to Sorrento. You know what it's like, Herded quite a bit and uncertain about how the hotel will be. Well, the Grand Hotel de la Ville in Via Rota Sorrento is a BELTER, probably one of the best I've stayed in as a 4* hotel goes. Our rear facing room was a bit quirky, but amazingly had a UK 13Amp socket installed. The breakfast garden was calm (but why do hotels HAVE to play music 24/7? Tables there well sought after. The choice of food and its quality was fabulous. I couldn't believe we had a package. The service was exceptionally friendly and very efficient, without the staff "crossing the line" to over familiarity. Gala night was excellent and 2 strolling players wonderful. The hotel pools are small but share beach and pool access with their larger sister just around the corner. Brilliant

Room Tip: Sea facing? Rear rooms shady
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 6, 2013
Dear Guests,

Thank you for having spent your time posting this review and we are happy that you enjoyed you holidays here in Sorrento.

We’re satisfied you found De la Ville to be such a good and pleasant Hotel that offers very high quality services.

Particularly, we want to thank you for the nice words regarding our restaurant : as you saw yourself it provides such a wide variety of choice for the packages as well and quality of the food is excellent. Moreover the Restaurant staff , as you said , it’s so efficient and warm that all the Guests feel completely at their ease.

Waiting for you to come back and enjoy another fantastic holiday,

The Management
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Stirling
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 30, 2013 via mobile

We stayed at this hotel for 10 days in June 2013. We chose the hotel partly based on the Trip Advisor feedback and the fact that we wanted a sea view without spending an absolute fortune.
The hotel is not right in the centre but is only 5 minutes from the station and is a pleasant 10 minutes walk from Tasso Square. J
We booked a premium sea view room and had a room on the 5th floor. The room was spotlessly clean and best of all it had a balcony with a magnificient view of the Bay of Naples. Add to this a complimentary cold bottle of prosseco to welcome us and it got our stay off to a great start!
We found the hotel to be well managed with exceptionally helpful staff who really made you feel welcome. If a sea view is not an option for you then the rooftop pool area has the same wonderful view with tables and chairs and a small bar.
We only had breakfast in the hotel as we prefered to eat out. Breakfast was very good and was served buffet style. There was something to suit everyone.
A previous reviewer commented on the value for money of drinks in th hotel. Whilst I would agree that there is better value outside the hotel, the prices were broadly what I expected.
One thing I would change is to designate the room balconies as no smoking zones - the rooms are non smoking but this doesn't apply to the outside balcony area. We had "neighbours" whose smoking at times prevented us from enjoying the outside area.
Overall this is a good well run hotel and I would certainly recommend it.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank Flight1792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 4, 2013
Dear Guests,

Thank you very much for this feedback that , as you noticed yourself , is very useful to help other costumers and travellers to decide about the accommodation they’re going to choose.

Many thanks for having chosen Grand Hotel De La Ville too, that definitely met your expectations and offered you a wonderful and pleasant stay in Sorrento.


It’s so nice to read such nice words about our Hotel dealing with the rooms perfectly and spotlessly cleaned and the wonderful position that , on the one hand is very good because it takes just 10 minutes walking from the centre and the Tasso square and on the other hand offers a relaxing and quiet atmosphere avoiding all the noise and hustle.

In particular , thank you so much for having highlighted the stunning view you can enjoy not only from the sea view rooms but also from the roof (where the second swimming pool is ) that is available for all our Guests : the Bay of Naples , the wonderful sea and the view of the Mt. Vesuvius will certainly leave you speechless.

Waiting for you to come back to enjoy the pleasure of Your company,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
Reviewed June 30, 2013

We have just returned from our second holiday at the De La Ville and cannot praise highly enough the hotel, staff and location. Enzo and the dining room staff were very friendly and helpful, the food was as good as our first experience at this charming hotel. Reception staff were always very pleasant and helpful. Our room was serviced perfectly every day, pillows were a bit too hard. We had a balcony room overlooking Vesuvius, & the beautiful Bay of Naples.Breakfast in the garden was a perfect start to the morning, before going out for the day, or just relaxing by the rooftop pool. Hopefully we shall return!

Room Tip: Rooms on the 4th & 5th floor with balcony, and views across the beautiful bay of Naples
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goddard947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 4, 2013
Dear Clients,

Thank you so much for this review and for the nice choice you made by choosing Grand Hotel De La Ville again .

We’re so happy and satisfied that we managed in letting you spend such a pleasant holiday and it’s so beautiful to know you appreciated so many things: the Staff was helpful and friendly, the room spotless and comfortable and with a balcony that provided , as you kindly said , an astonishing view overlooking the Bay of Naples and the Mt. Vesuvius.

In particular we’re glad you enjoyed our Restaurant so much; thanks to the huge variety of choice we offer and of course the charming and warm dining room Staff headed by Enzo every time was a pleasant enjoyable moment.

Looking forward for you to come back for the third time,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south england
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 30, 2013

We recently stayed for one week at this hotel. We have to say this is the best hotel we have ever stayed at. It was absolutely fabulous. The staff were so polite and courteous. Enzo and all members of staff were very accommodating - nothing was too much trouble for them. Our room was wonderful with fantastic views. Breakfast in the lovely garden was a great way to start the day. We stayed on a bed and breakfast basis but we did choose to dine in the Hotel Restaurant around four times. The food in the restaurant was of exceptional quality - we found it to be the best food we actually ate during our stay in Sorrento. The rooftop terrace is a lovely way to relax - especially after spending most of the day visiting the wonderful sights of Pompeii or the beatutiful island of Capri.

Sorrento itself is a lovely destination and we cannot wait to visit again in the near future.
We will definitely be staying at the Grand Hotel De La Ville next time we visit the area.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chez3A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, July 19, 2013
Dear Clients,

Thanks a lot for having shared with us your nice opinions about our Hotel and for considering De La Ville the best Hotel you’ve ever stayed at so far.

It’s a big reason of pride for us that you had such a nice time here : so close to the station and to the harbour too so that moving around in incredibly easy , De La Ville is definitely the best place to stay at and a wonderful base to return to after trips around where, thanks to all the comforts we have, you can enjoy a peaceful and pleasant time.


For this reason, we hope you will come back soon to spend another fantastic holiday with our charming and nice Staff that is just waiting for you,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel De La Ville Sorrento

Property: Grand Hotel De La Ville Sorrento
Address: Via Rota, 15 | Sorrento Coast, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Sorrento
#8 Family Hotel in Sorrento
#11 Romantic Hotel in Sorrento
#15 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hotel De La Ville Sorrento 4*
Number of rooms: 120
Official Description (provided by the hotel):
A warm and welcoming atmosphere, a relaxed ambience with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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