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Grand Hotel De La Ville Sorrento
Ranked #14 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed October 6, 2012

Just had a wonderful week at this hotel and cannot fault anything. All staff throughout the hotel were pleasant and helpful. Food was excellent (do taste first though, as salt rarely needed) and varied, rooms large, well furnished and clean.Nina in the restaurant had endless patience when i couldn't decide which dessert to have! and the wine waiter (?Isadoro) was always beaming. It was a very hot week and the garden pool had plenty of shade. Hotel was also within walking distance to the main square of Sorrento and the Railway Station and Harbour. Would recommend to anyone and would stay again.

  • Stayed: September 2012, traveled as a couple
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Thank Travelafar_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (2,493)
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1,386 - 1,392 of 2,493 reviews

Reviewed October 3, 2012

Returned from the Hotel de la Ville after a weeks stay in September. The hotel itself is spacious, clean and welcoming. The rooms are an excellent size, good beds and although the view from the rear of the hotel is not great you can always spend time up on the roof terrace to get a better look at the panorama.
However, the food is not the best! Although there is plenty of choice for breakfast the quality is not so good. The cooked meats and cheeses offering are pretty tasteless and rubbery. The plates for the cooked breakfast are the size of a side plate and you get one tiny pot of coffee. Much of the fruit has come out of tins and is not fresh.
We booked for half board and ate the first night in the hotel. The best description I can come up with was it tasted no better than a school dinner from my childhood in the sixties and seventies. We were both extremely disappointed firstly in the small number of choices and the poor quality of the food which is obviously mass produced, cooked early and served lukewarm. The fact that it arrives at your table on a trolley under a huge silver dome which is then whipped off by the waiter in a huge flourish makes it even worse as it such a disappointment when you see what lies underneath!
After that we ate out every evening in the town, try La Lanterna next to the shop called 'Coin' down one of the little alleys, great value for money, excellent quantity and superb value for money.
We booked Hotel de la Ville solely due to its trip advisor reviews. Perhaps we were just unlucky but if their food is other peoples idea of 'brilliant' then they've obviously never eaten a la carte.
It's a real shame but fortunately we had the option to dine elsewhere. On every other count, the hotel is worthy of its four star rating but it's offerings in the restaurant need some serious review by management as it lets the hotel down badly.

Stayed: September 2012, traveled as a couple
4  Thank Viv-Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

Just spent a great week at this hotel, having been recommended same by travel agent
.
The Hotel is in a great location within stroll of main town. We arrived late,and tired, as flight delayed, but were cheered by the wonderful reception we got as soon as we arrived.
Its a lovely Hotel and all areas were immaculately clean.. Our standard room was light spacious and well appointed.
The food was good and plentiful,and we enjoyed the 'Italian' coffee.
The restaurant staff were all very good and dispite being very busy, still always found time for a chat. All the staff in the hotel seemed determined to make everyones stay as enjoyable as possible.
I managed a foot injury whilst on holiday and the staff were genuinely concerned and I was offered all sorts of help.
We would not hesitate to recommend this hotel- and as previosly stated it warrants its four stars,and is one of the best we have stayed at .

The Coopers

Room Tip: Front of hotel- view of sea and Versuvius. Large for standard room and nice and bright.It was nice t...
  • Stayed: September 2012, traveled as a couple
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this reviewResponded October 5, 2012

Dear Guest,

thank for choosing Grand Hotel De La Ville and for posting this nice review.
We are happy to know that your stay met your expectations
Your comments let us feel very proud of our work, that as we always say is the best remuneration for our efforts.
We extended your comments to our staff members and they all send their warmest regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

Just got home from a wonderful weeks stay at the hotel. From arriving and to sadly departing we had the best holiday. The hotel is lovely, exceptionally clean, staff very friendly and helpful and the food was very very good. We particularly enjoyed the Gala Evening although each day the choices on the menu were delicious. Many thanks to all the staff in the resturant (Enzo and Carmine you have a wonderful team), Domenico and Flora in the bar, our wonderful cleaner (we stayed on the 5th floor) who kept our room spotless and the very patient and always smiling reception staff . The hotel is in a great location, only 10 minutes walk to the main square, but not in a busy area. We would most certainly recommend this hotel and will be back ourselves next year.

Room Tip: The hotel is situated in a residential area and all rooms have a balcony.
  • Stayed: September 2012, traveled as a couple
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1  Thank marmaduke21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this reviewResponded October 5, 2012

Dear guests,

We are glad to read your review and to know that you will come back again next here!
We always do all our best for the client’s satisfaction from the choice of menus to service and cleaning, helped of course by the gorgeous position of our hotel, the ideal to visit Sorrento in a very comfortable way.
See you soon at the Grand Hotel De la Ville

Best regards
The Management

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Reviewed October 1, 2012

We only stayed here for four days but it was very nice very clean friendly and helpful staff. Only a short walk to sorrentos square. Very nice atmosphere food was nice. Would recommend this hotel to my friends and family.

  • Stayed: September 2012
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1  Thank Bonnance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this reviewResponded October 5, 2012

Dear Guest,

we very looking forward to having you here again for another enjoyable (but longer) stay at the Grand Hotel De La Ville. It is an honour to know that you will recommend us to your family and friends.

Best regards
The Management

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Reviewed October 1, 2012

We stayed in this fantastic hotel from 11/9 till 21/9 after a recommendation from a friend we can't thank her enough, from the minute we arrived to the sad day we left we were treated superbly.

The reception staff were so helpfull and if they didn't know that answer they made sure they found out for us and always greeted you with a smile.

The room we had 326 did not have a fantastic view as it looked out on to flats but as we only used the room to shower, change and sleep it did not matter as it was kept immaculate with clean sheets and towels everyday.

The experience in the dinning room was second to none Enzo (the charmer) greeted you every day with a kiss or a handshake. The food from the breakfast buffet to evening dinner was excellent lots of choices. I cannot thank Enzo and his fantastic team enough for their help, smiles, fun and laughter they gave us it was a pleasure to eat in their dinning room.

The hotel is in a good location near the Piazzo Square, bus station, train station and harbour all within easy walking distance.

This was our first stay at this hotel but it will not be our last I would highly recommend it to anyone.

Once again thank you to everyone for making our holiday so special.

Lots of love Elaine Trevor Mandy & Laurie xx

  • Stayed: September 2012, traveled with friends
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1  Thank Elaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this reviewResponded October 5, 2012

Dear Guests
We would like to thank you for your detailed review and we are also glad to know that your stay with us met your expectations
We are all very flattered by your kind remarks and would like to thank you for that.
We look forward to having you among us again in the near future.
Sincerely
The Management

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Reviewed September 30, 2012

We have just returned from an excellent 7 nights at the De Ville. The staff are all very helpful and make you feel very special, even when they are rushed off their feet.
The room we stayed in was clean and was cleaned daily, the view was a bit disapointing, as we overlooked the garden, and there was so much greenery that we couldn't see anything else, also the block of appartments that were facing us were being renevated and there was a lot of drilling and banging going on during the day.(would have been nice to have been informed of this)
The food was very good in the restaurant, a good choice and large portions, the only thing was the wine was very expensive which spoiled the experience as you were always concerned about racking up a huge bill. Breakfast was good with a large choice of food, but tea and coffee left a lot to be desired, ask for a cappachino instead.
The hotel was always clean and there was always someone to ask if you needed any help.
If you do go, you must go along to the sister hotel "The Royal" and go down in the lift to the bathing platform and swim in the sea from there, it is lovely.
Another "must do" while in sorrento is to go on the Green Fun bus, it is crazy and such good fun, the driver not only drives the bus but entertains you with very good singing and and a tamborine.
We would go back to the De la Ville.

Room Tip: Ask for a sea view and above level 2 all rooms have air con and balcony.
  • Stayed: September 2012, traveled as a couple
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Thank MaggieIrene60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel De La Ville Sorrento

Address: Via Rota, 15 | Sorrento Coast, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Sorrento
#8 Family Hotel in Sorrento
#11 Romantic Hotel in Sorrento
#13 Luxury Hotel in Sorrento
Price Range: $164 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel De La Ville Sorrento 4*
Number of rooms: 120
Official Description (provided by the hotel):
A warm and welcoming atmosphere, a relaxed ambience with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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