Please read this before even considering booking a room at this hotel.
We booked 4 rooms for 2 families in Sorrento for our vacation this August. We had our confirmation since April.
Imagine our surprise when we show up after driving most of the day from Florence to be told that our reservations were "cancelled." That was bad enough, but the complete indifference of the hotel staff to our plight was astounding. They simply kept repeating that they did not have a record of our reservation on their computer. Our printout with reservation and confirmation was met with shrugs and Italian commentary we could not understand. Topping it off, this was for a Friday through Monday stay during a big holiday weekend. Not many options...
Couple good news points from this story:
1 We ended up finding an INCREDIBLE alternate hotel for roughly the same price, MUCH closer to Sorrento --- the Settimo Cielo. Check it out. Fantastic ocean views and wonderful staff.
2. We avoided staying at a hotel which is literally MILES from the ocean, with an unfriendly, unhelpful, and some might even say, dishonest, hotel staff
3. We got to post our review on tripadvisor so people avoid our harrowing experience.
Do NOT, repeat NOT EVER make a reservation at this hotel. You cannot trust them and cannot rely on their emails, confirmations etc.
- Reservation Options:
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- Also Known As:
- Fiorita Hotel Sorrento