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Best Western Hotel La Solara Sorrento
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Reviews (2,143)
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All reviewsevery hourgala dinnerquarter past the hourshuttle bussalad barsea viewalways on timeevening mealfantastic hotelwaiter servicepool attendantplenty of sunbedsgreat holidayhotel is spotlessly cleanhalf boardlarge poolamalfi drive
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Reviewed October 27, 2012

Just returned from a weeks stay at this hotel and I can't praise it enough. Read the reviews before we went and was sceptical as they seemed so good, however we were not disappointed. When we arrived there was a drinks reception before registering into our rooms. The hotel is lovely, yes it is about 2/3 kilometres from Sorreto town centre but the hotel provide a shuttle bus every hour from 8 am until 11pm at night and it was very reliable. The food in the restaurant was superb, 5 choices for starters, main and dessert and the starters were huge!! Sometimes by the time you had eaten the salad bar, starter and main you had no room for a dessert! The pool was good and was very well maintained by Antonio. Children also used the table tennis and the gym so there was enough to keep them occupied. We went on the Amalfi Drive and it was a great day out the views were spectacular, however I would recommend you take your own lunch as it was a little expensive when paying for 4 and it wasn't the best of food. We also visited Pompeii however I would strongly recommend you do this yourself, we took the shuttle bus to Sorrento, and caught the train, less than 6 euros return and 14 stops took you right outside the ruins. Also I would strongly recommend that if you have children under the age of 18 years take a photocopy of their passports and you get them in for free! Saving 11 euros per child! Well worth doing. Pompeii was fantastic and the children thoroughly enjoyed, we spent 3 hours there but you could have easily spent most of the day there! There is also a small fishing village 10 mins walk from the hotel, walk downhill but the views were great and the people so friendly, although quite a trek back up the hill! Rooms were very clean and the cleaners went in twice a day. The staff were all very accommodating, friendly and did their best to please during our stay. Free wifi in the reception area and bedrooms was also another plus factor. I would strongly recommend this hotel and would have no hesitation in returning to this hotel in the future.

  • Stayed: October 2012
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Thank Joycedoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara Sorrento, responded to this reviewResponded November 6, 2012

The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Like everyone we booked this hotel based on the reviews on trip advisor but we could not predict just how outstanding the quality of service we would receive. From the moment we arrived we were treated like we were the only guests in the hotel. You are not a room number in this hotel they treat every guest as if they are royalty. We were on our first family holiday with our 7 month old daughter and the staff could not have been more welcoming. Our daughter got a chest infection the day after we arrived (must have caught it on the plane) and became very poorly. As a first time mum I was very distressed and the hotel staffs were an absolutely brilliant. They arranged for a private hire car to take us to a children’s hospital in the next town with a driver who was able to get us fast tracked during admission and help with the language barrier. I have never known a hotel to provide such an amazing standard of service. Every day after that the staff at the hotel checked on our daughter and really supported us. This hotel is simply the best hotel I have ever known. A special thanks from Evie goes to Massimo and his colleagues in Reception, as well as Marcelo, Nello, Giuseppe and the staff in the Restaurant. We will be back sometime in the future.

  • Stayed: October 2012, traveled with family
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Thank Joanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara Sorrento, responded to this reviewResponded November 6, 2012

The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Just arrived back from this lovely friendly hotel,The staff are all excellent nothing is too much trouble for them.The rooms are spacious with good quality fittings,you even get a choice of mattress and pillows!Food in the restaurant was individually cooked and was hot and delicious also the added bonus of being waiter service.Do not hesitate to book this Hotel we are going back again a.s.a.p.

Room Tip: If you want sun all day asked for a room overlooking the pool.
  • Stayed: October 2012, traveled as a couple
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Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara Sorrento, responded to this reviewResponded November 6, 2012

The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

Well, we as always read through the reviews on tripadvisor and decided to give this hotel a try given its high ratings - disappointed? Not for a moment!
How best to describe the hotel, 'quaint', 'traditional', maybe but this does not do the holiday experience there justice.
The feel of the place is just super - your own table in the dining room for the stay, shown to you by the waiters on the first evening and you are openly welcomed and made to feel comfortable.
You have a menu with around five choices per course - great Italian dishes including wonderfully cooked fish options, but also 'English' dishes if you don't want to stray off the beaten track too far!
The pool area - very relaxing with no 'saggy' sunbeds here, just very comfortable loungers or upright seating. Do you need to put your towel out at 'silly o'clock' to reserve the sunbed ahead of the opposition?! No...
Could you find a cleaner pool area, a better snack bar and attentive but unfussy staff? Highly unlikely...
The room we had was 404, seaview with patio which you could have held a party on - this is what we reserved on booking and this was what we got.
So, in summary - if you want a relaxing break with super food and all delivered with unfussy but very friendly staff, then get your trip booked!
On another note, I notice a few people adding some negative comments and whilst of course this is a tiny majority and I respect their views, I would like to quickly clarify a couple of these points:
'The Hotel is 3Kms from Sorrento, so not as close as we thought.' Well the reality is the Hotel is 3Kms away from Sorrento as is noted in the main tour operator brochure, the Hotel website and on tripadvisor, so its no real secret! However, the Hotel operate a courtesy bus from 8am in the morning to 11pm at night, every hour, so 16 times a day, into the heart of Sorrento. The drop off/pick up point is 200m from the main square or 200m from the train/bus station. We coped fine...!
'The Hotel is near the road so you hear traffic noise.' Well yes it is set back from the road, we had a seaview so on the front of the Hotel nearest the road and heard..? Very little noise. We stayed here to avoid the traffic noise of Sorrento and whilst there is a road nearby this Hotel, it a'int no M25! Seriously, no issue at all.
'Limited entertainment.' Sure, again as advertised, music three times a week. If you want more then this is not the place for you. But seriously, to sit and relax in the lounge with a beer, talk to the wife and others around isn't half as bad as it sounds...!
One point not raised which I think could be is around organised trips. Whether you book through the main tour operator or through the Hotel, all the trips offered appear to leave before 7.30am. Now, whilst I am happy to go to work at 6.30am, on holiday, anything vaguely taxing before 8ish is not on my agenda! Now, if you like organised tours and the early time is not an issue, then great. However, here is the time to get a little daring without going mad....
Pompeii - get on the Hotel bus at 10.00 say, down to Sorrento by 10.10am, walk to the railway station (200yds slightly uphill), buy a return ticket to Pompeii for just over 4 euros and you are 30 minutes away. Out of the station there, 100m and you are at the entrance. Queue for an entrance ticket where upon official tour guides ask if you want a guided tour for ten euros, we did, looked at the best sites within Pompeii for two hours with a great guide and job done. Back to the station, catch a bus to Vesuvius and look at some great scenery and look into the crater, catch the bus back. Back on the train (every 30 minutes) and you are back to Sorrento. Even time for a quick 'snifter' pre-dinner and all sorted in a day without leaving before the sparrows have risen and costs half the price...
Amalfi drive - back to the railway/bus station and take a bus to Amalfi. Stops at Positano etc and it is up to you if you get off there or not. We went through to Amalfi, wonderfully scenery on route, drops you off at the harbour. Super place to explore. We then decided not to catch the bus back, but to get on a ferry back to Sorrento so we could see the coast by sea. Easy to do as kiosks on the harbour. Back to Sorrento harbour, on the hotel bus 500m away and jobs a goodun' for around 60% of the official tour price. More importantly than money, you decide when and how to do the trip and it is really easy. I speak about 10 words of Italian (ashamedly) but all the people we came into contact with spoke English and were really helpful.
Capri guided tour - nah, go to the harbour and jump on the regular ferry - easy, at your pace and cheap.
If you haven't stayed in this part of Italy before like us, give it a go, beautiful area to explore or just relax in a very nice Hotel....enjoy!

Room Tip: Go for a sea view room...worth it!
  • Stayed: October 2012, traveled as a couple
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6  Thank sandyman57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara Sorrento, responded to this reviewResponded November 6, 2012

The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

I came here with my family in mid june, the weather was almost perfect everyday and the hotel was really good, the pool was clean and a very good size, the room was clean however we did not have a good view which was dissapointing, the staff were really friendly and helpful, and the food was flexible and well cooked, overall I recommend this Hotel to groups of friends and families.

Room Tip: Some rooms have terrible views of a roof and not the sea, make sure you check with the staff when you book that your room has a sea view
  • Stayed: June 2012, traveled with family
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1  Thank Georgina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara Sorrento, responded to this reviewResponded November 6, 2012

The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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