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“Amazing!”

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Best Western Hotel La Solara
Ranked #9 of 100 Hotels in Sorrento
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing!”
Reviewed September 30, 2012

If you're visiting Sorrento, the La Solara is where you need to stay. We cannot fault it in anyway whatsoever.
Upon arrival we were greeted by the most friendly and welcoming staff you can imagine. Our luggage was taken care of and were were offered champagne and snacks- something offered to all guests upon arrival. Our first impressions of the hotel were abover expectations. The traditional Italian decor and charm was apparent and was really welcoming and inviting.
Our luggage was taken to our room which was spotless and equally as charming as the reception and lobby area. There was a bottle of wine waiting for us on the dresser and plenty of information leaflets about the hotel and Sorrento. The rooms were cleaned every day and chocolates left on the bedside tables- small attention to detail was fabulous.
The pool area was fantastic. The pool itself was huge and there was never a problem getting a sunbed. The sun hit the pool area all day long but there was adequate shaded areas also. The views from the pool area were spectacular. Sorrento is a truly beautiful place and is worth visiting just for the views alone. The pool snack bar offers a wide variety of snacks and drinks an staff are more than helpful. There is also a children's pool- fantastic for our 3 year old, although he loved the big pool just as much!
Now...the food! Absolutely outstanding! We enjoyed every single meal we had, there was a fantastic selection every night and evrything tasted amazing. Breakfast was perfect too. The service in the restaurant is fantastic- the staff can't do enough for you. As we were in Sorrento for our wedding and honeymoon, our son was staying in my Mum's hotel with her but the staff allowed for him to stay with us a few nights and the restaurant staff had his high chair ready for him and made such a fuss over him. The Sunday gala dinner with candle lit tables and pianist was a wonderful experience.
Our stay in Sorrento was magical, beautiful and because of the this hotel, was perfect in every way. We cannot say in words how fantastic the staff are. So friendly and helpful and genuinly interested in you and your life. Special Angelo the barman- always helpful, funny and hardworking!
The La Solara is worthy of 5 stars, i cannot recommend it enough. We will be returning to Sorrento and won't even consider another hotel. Amazing!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrAndMrsQuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara, responded to this review, November 6, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,012 reviews from our community

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Traveler tips help you choose the right room.   Room tips (638)
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Stirling, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 26, 2012

Stayed at this place between 16 and 23 September booking on the so called reviews of others on tripadvisor. As this was a special occasion I paid extra for a room with a balcony and also requested a sea view. On arrival I was checked in by the manager Mr Ugo [----]. My wife and I were allocated room 126 !!!!, I had booked on a bed and breakfast basis as we wished the flexibility to explore this wonderful area and didn't want to be tied into having all of our meals at the hotel. On reflection I feel because of this we were treated very differently to full board guests After check-in I went to my room to discover that I had no balcony it was only inches of a gap onto a wall over looking a huge flat black felt roof. There was no view of anything except tar and a striped canopy- total rip off.see the photos.I went straight to reception and very politely pointed out that we had been given the wrong room, The manager showed me paperwork from his agents confirming that I had indeed paid for a balcony. He further stated that the hotel was full and could do nothing to help until his agents opened the following day (Monday) and that he would rectify the situation after 10am. Thenext day I was stonewalled by Mr [----] who said that he had heard nothing from his agents. I spoke to him again later and he said " you are still on my minds". Unlike another unsatisfied guest at this hotel at this time who had gone with Thompsons, I had arranged the holiday myself without a rep being at the resort, whereas my fellow unhappy guests were immediately offered 2 other rooms. Whenever I went for a meal I was made to feel like a beggar as I had to request a table each time from the dining staff as I was not allocated a table they only go to full board guests The food was truly one of the worst in all my travels. The only hot food was scrambled eggs which were frequently slimy and revolting to my taste, meatballs? which were usually raw in the middle and stewed sausages whenever the meatballs were not there.They never yet sorted out the room and he avoided me at all times. The icing on the cake for me was when I was checking out Mr Di Maio had the audacity to present an additional bill to me for 100 Euros for items including a dinner that I did not have and a bill for 12 euros for something he repeatedly refused to explain !!. At this point I thought that I was in Fawlty Towers and expected John Cleese to appear. This has been my worst experience of a hotel EVER. This has not put me off the beautiful area and I fully intend to come back repeatedly but most certainly not to this hotel. The beds were lumpy and hard and the rooms dated. Most of the staff were very nice but the manager was offhand at best and rude at worst. No doubt I will be called a liar by this man as he has done to every other guest he has cheated who then felt obliged to warn others but I am taking this matter up with my agent and will be leaving reviews in as many places as possible .

Room Tip: Do Not Accept Room 126 at Check-in.
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Service
Helpful?
12 Thank StevenT279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, October 2, 2012
I am the General Manager of Best Western Hotel La Solara Ugo Di Maio and I've never had the pleasure of meeting you in my hotel and I think it is illegal to make name of someone you've never met and speak so bad of a hotel and his staff who work very hard to ensure his customers
a nice stay. I have also written to trip advisor.
Ugo Di Maio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
126 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 26, 2012

We really enjoyed our stay at this hotel, room was lovely, special treat of a chocolate on your pillow each night. Staff friendly. We had a small balcony at front of hotel.
Pool nice, although only used it once as walked downhill to local beach to swim in sea.
Only drawback was that the hotel was a bit of a walk outside of Sorrento and no footpaths, but the hotel had its on minibus to take guests in and out.

Room Tip: Dont go for a room at the back as no view.
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snoopy37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara, responded to this review, November 6, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2012

We stayed at the La Solara from the 10/9/12 to 17/9/12 and were disappointed at the standard of the accomodation and location. Think 3* hotel in Blackpool / Bournmouth. We had 3 different rooms during our stay - Room 124 small dark, with a lovely view of a flat roof, we complained straight away and got moved to Room 324, slightly bigger with a small balcony on the opposite side of the hotel. The next morning we complained again as the mattress was so hard it was more comfortable to sleep on the floor, the room also smelt damp. The manager had the mattress changed and also resolved the smell (extractor not working in the bathroom), he also showed us another room which overlooked the pool and said that we could move into that on the Friday which we did. I think if we had been put in this room at the start our perception of the La Solara might have been slightly different.
Location - if you like peace and quiet and are happy to be constrained by the times of the hotel courtesy bus then this may be the hotel for you. As a young 50 year old i found that it was to quiet and to far out of Sorrento, Thompson's brochure says that it is 3 kilometres outside the town but fails to mention that you would be mad to try walking due to the lack of pavements / traffic. in the Thompson brochure it also states that there is a Supermarket 800 metres away, if you call a small village store a supermarket then you will be happy.
The hotel in a lot of ways resembles a retirement home, every night most people had gone to bed by 10pm, luckily we met a couple from Bolton who we stayed up chatting to every night, i think the staff were shocked to see people up past midnight.
On a positive note the food was good, the hotel was spotlessly clean and the staff were friendly and helpful.
The Thompson Rep Jenna was certainly not very customer service orientated and her colleague Tina was even worse. Jenna when we complained said that she had only had 2 complaints reference the hotel in 3 months, whilst we were there i know of at least 3.
Would we use Thompson's again NO, would we stay at the La Solara again No. There are certainly nicer 4* hotels in Sorrento.

One thing the hotel could do straight away to improve the ambience of the dining room at night would be to dim the lights and put some candles on the tables. Also i like to look at the person i am dinning with rather than sitting next to them looking directly at another table. it is far easier to talk to somebody when you are sat opposite one another.

Thanks to Dave & Bev for staying up past 10pm.

Room Tip: Make sure you have a room at the front of the hotel on the 3rd or 4th floor.
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pjlloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, September 25, 2012
We are very sorry for the way you describe the rooms of our hotel and the location.
Your reservation made through the Thomson Holidays was for a room with balcony, private bathroom and without a particular view. The room 124 had these requirements and was 15 square meters and very comfortable. Our staff always tries to satisfy the demands of our customers, but unfortunately it was very high season and we were not able to give an upgrade. We have also tried to please you by giving you the chance to change two other times even if you always found false reasons. It is not really fair to compare our hotel at a 3 star hotel in Blackpool / Bournmouth. Our customers love the location and the tranquility of our hotel therefore we are always full and it's hard to please guests who book rooms without a view and then claim an upgrade without paying an additional fee by the reservation. Our hotel is also chosen because it has only 50 rooms and personalized service. And 'again a lie to say that our hotel is like a retirement home because we have 3 days a week live music until 11.30 in the evening and after dinner our clients remain in our salons for their relax.
Thank you for your impressions of the good food , the spotlessly clean hotel and the friendly and helpful staff.
Thank you also for the suggestion to improve the atmosphere of the dining room with new lights and candles on the tables and it will be told our restaurant staff to ask our guests how they want to be positioned the chairs. We hope to have you back in our hotel we are at your disposal for further information.
Ugo Di Maio, General Manager
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Swindon, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2012

We stayed at La Solara for a weeks holiday to celebrate our wedding anniversary and had a wonderful time. The hotel was excellent and our room on the5th floor perfect with our own terrace together with 2 sun loungers, it was kept immaculate and we loved the nightime gift of a chocolate each. We had EMailed before we left the UK requesting tea/coffee making facilities and these were in our room when we arrived and were always restocked every day. There was also a large bowl of fruit as an anniversary present and shortly after arrival we were given a complimentary bottle of prosecca and a plate of savoury nibbles.( a lovely touch ) The food was excellent with a great choice and the waiters very attentive. The courtesy bus was a godsend and although it would have been nice to walk into Sorrento we knew the distance of the location before we booked. Thanks to all for an enjoyable time

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Viang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara, responded to this review, November 6, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 23, 2012

We picked this hotel because of it's previous reviews. Our 2 week stay started with a bit of a blip in that it took so long for our luggage to be brought up to the room we had to ring down for it. The room decor was a bit dated but very adequate. The room was quiet, spacious, comfortable and clean. We made use of the option (at no extra cost) of having tea/coffee making facilities in the room. We also borrowed an iron/ironing board a couple of times. Full marks to the staff regarding their politeness, their extremely accommodating and friendly manner and their helpfulness. Another area of excellence was the evening meal. The decor in the dining room was again a bit dated but the variety of courses and the presentation of the dishes was very good. The size of the courses especially the starters was very generous. On a Sunday evening there is a Gala night with a set meal- we experienced 2 gala nights and they were superb. There is an hourly courtesy bus that runs from the hotel into the centre of Sorrento and back again, which we made good use of. Although it is walkable (about 50 mins) there isn't a pavement for the first few hundred yards and the road is potentially dangerous so we didn't risk it although some did. All in all our experience was very good.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alice186340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, May 10, 2013
It 'been a pleasure to have had you with us and that you appreciated the hard work of all our staff.
We hope to have you with us in the near future to offer you our best services.
Greetings from Sorrento
Ugo Di Maio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dollar, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2012

This was our first holiday abroad and have had a great time. The hotel staff were all very friendly, hotel really clean and the meals delicious. We couldn't fault it at all. I have to avoid cheese and wondered how I would get on with the menu but always found something that I could have. Missed out the pasta course on the gala night as there was less choice but still had a great night. Really enjoyed the salad bar at the evening meal and the choice of fruits etc at breakfast. Arrived late at night and were greeted with "there is a meal in the dining room in 10 minutes" which was much appreciated. Great hotel and town. Appreciated the hotel bus service as it was every hour, reliable, clean and comfy.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at Best Western Hotel La Solara, responded to this review, November 6, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel La Solara

Property: Best Western Hotel La Solara
Address: Via Capo 118, 80067, Sorrento, Italy (Formerly BEST WESTERN Hotel La Solara)
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Sorrento
#3 Romantic Hotel in Sorrento
#8 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Hotel La Solara 4*
Number of rooms: 58
Official Description (provided by the hotel):
Wifi - Free Parking - Free ... more   less 
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Also Known As:
Best Western La Solara
Best Western Sorrento
Sorrento Best Western

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