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“Absolutely fantastic - friendly, just perfect”

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Tui Sensimar Atlantic Palace
Ranked #19 of 100 Hotels in Sorrento
Certificate of Excellence
North Derbyshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Absolutely fantastic - friendly, just perfect”
5 of 5 bubbles Reviewed November 17, 2012

We arrived at the Atlantic Palace on 26 October and stayed 7 nights. The weather was terrible but the quality of the hotel still made this a great holiday.

The hotel is very clean. There is a bar area with lots of seating and it is very comfortable and inviting. The entertainment in the evening was not great but it was out of season. The range of drinks on offer under the all inclusive is very extensive. There are beers, wines, spirits and cocktails all covered under all inclusive.

The restaurant is lovely and most meals have a sit down menu, although there is a salad buffet and desserts are a buffet style. This is very unlike typical inclusive 'help yourselves to all meals' and as such the Atlantic Palace has more class than most all inclusive holidays. This is certainly not your Benidorm type of establishment and I suspect some of the negative reviews on here are from people who like that type of holiday and were disappointed that actually the Atlantic Palace is a better type of place.

There is a courtesy shuttle bus which runs throughout the day and into the very late evening. You have to book in advance to guarantee a seat. If you use it late in the evening (after 6:30pm I think) there is a 1 euro charge but this is far cheaper than using taxis to get into the town.

The town itself is around 1km away from the hotel but it is not advisable to walk because part of the route has no pavements and traffic does travel fast. But the courtesy bus runs every half hour.

The staff are extremely friendly, especially in the bar and restaurant. They seem only too happy to help in any way.

Rooms are cleaned daily and to a high standard.

We couldn't use the pool due to the weather so I can't comment on it.

We travelled with First Choice and went to their welcome meeting on the first morning. We found the excursions to be very expensive and we found we could so them so much cheaper ourselves. However, it is true that there are frequent public transport strikes which can make it difficult to get to some of the sights such as Pompeii and Herculaneum. So if you don't want hassle it is best to go on an organised trip.

I have never returned to the same hotel before as I like to go to different places and see as much of the world as I can. However, I was so impressed with the hotel that i think I will definitely return.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
14 Thank SCL82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,218 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (502)
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English first
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Every person on the staff was so helpful and nothing was any trouble. The restaurant was first class regarding food and presentation. The waiters were so efficient and polished at their jobs. I would definitely recommend this hotel to my friends. The location is too far out for families, even though there is a shuttle service into Sorrento. The location is more suitable to couples. I thoroughly enjoyed it and would very happily stay at The Atlantic Palace again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Velvet12_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

We stayed at the Hotel from the 19th - 26th October and enjoyed ourselves immensly. From the minute we arrived the waiting staff could not do enough for you. Seventeen of us arrived on the same transfer quite late and the restaurant had been kept open for our arrival. A really nice touch compared to the usual plated meal wrapped in cling film.
The all inclusive runs from 10.00am to 12.00 midnight which is better than normal and the "snack lunch" is anything but. Meals outside of the salad and puddings are selected from a menu and cooked to order and I as a Vegetarian always had a proper (yes) choice that did not include fish for those that know what I mean.
The Hotel had a really friendly atmosphere and everybody appeared willing to discuss what they had done, where they had been and more importantly how they did it. This soon made you realise Amalfi, Capri, Pompeii, Vesuvius, Herculaneun etc are all do able on your own much cheaper than using the travel company tours.
The rooms are on the basic side but are well maintained and kept spotlessly clean, the TV we had was dated as someone mentioned in another review but if you need a flat screen TV to make you holiday in this part of the world then you should never had come to Sorento.
All in all we had a great time,and I suppose we could have been lucky, the people staying in the hotel were really friendly, we socialised together quite a bit of an evening and this helped make our holiday. This may not suit everyone and if you wanted to keep to yourselves there is plenty of room to do so.We also had great weather all week and for the time of year that was a bonus.
The hotel is a little out of town but this is covered more than adequately by the shuttle bus and the staff are polite, attentive and efficient.
We would return to the Hotel and without doubt will viist Sorrento again, we were even discussing how soon we could come back before we had left.

Room Tip: Trees opposite the front of the Hotel block what would be a fantastic view so don,t bother paying ex...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Darryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales UK
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

We stayed for one week 19/10 to 25/10 what brilliant staff each and every one of them, excellent food, comfy room. Location good a little the on the outskirts but a very good base. Exceptionally clean some have said it's dated but we would say it has character although the bar area and lounge furniture requires updating. We did not have a sea view and the people who had paid were given a refund as the view is very limited so do not get caught when booking.
We have read some reviews which are somewhat negative and accept everyone has an opinion otherwise what is the point of tripadvisor, we can say honestly this hotel and it's staff were exceptional.

Room Tip: Room and the back of the hotel are south facing so you get the sun all day and no traffic noise
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SkycityWalesUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Lincolnshire
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed November 3, 2012

Arrived 19th October 2012 for a week of perfect weather! 25C. All inclusive. All staff were very friendly. Waiter service excellent! Enjoyed the breakfast, lunch and evening menus. Twice had packed lunches (request at breakfast) - no problem. Courtesy bus to Sorrento centre - or 30 mins walk (no footpath for most of it - face on coming traffic). Nearest walk - turn left from hotel - walk 4 minutes to junction on right (church) and walk down to Roman Villa / fort remains. Free map from hotel reception. You can swim off rocks but not easy entry! Steep walk back up. Nearest beach - Marina di Puolo (good for a swim). Turn left - past garage on left then round sweeping bend (sea view to right). Below Hotel Dania sign on right - notice tiny glazed tile indicating 1000m to Puolo. Walk down pretty path below Olive Trees - before joining narrow road to lovely shingle beach. Takes 24 mins steep walk back to hotel! Room minor maintenance issues - loose toilet seat, popup waste needed adjustment. Old TV sound and picture quality poor but not too bothered about TV on holiday! Fridge useful for wine left from dinner and water bottles from bar! Used free bus to Sorrento and cheap return train (excellent service) to Pompei. Arriving at Pompei - unless you want a guided tour just buy tickets and then go to little Tourist kiosk on left (map and guide book free!) Other large kiosk sign says maps only supplied via tour guide (not true!) Took a boat trip to Capri. Return tickets with specified times but you can get an earlier boat back. Beautiful island. The Gardens of Augustus - (1 Euro entry) spectacular views (toilets nearby). 2 coffees 11 Euros!!
A lovely holiday - enhanced by the excellent attitude and service of all staff at Hotel Atlantic Palace. Best we have experienced across Europe!
Very good - would be an excellent rating but for the minor room issues. The bed was comfortable though (most important) and it was near end of season!

Room Tip: There is some traffic noise at front of hotel - on a bend and upcline. Engine revs. If you shut pat...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank JohnM57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

My husband and i stayed in this hotel in september on all inclusive basis, all i can say is fab. fab, fab, Good food lovely waiting staff, friendly reception, bar staff exceptional. Gala night a must food was lovely. Pool area on the small side can get busy at times and pool can do with a bit of an update, but very clean. although a bit of a trek to town bus always available right outside, also courtesy bus put on by hotel, pre bookable day before. I would reccommend this hotel to anyone wishing to get around naples, sorrento, or amalfi coast region.

Room Tip: we faced the road but heard no traffic, quite good fun sitting on balcony watching crazt italian dri...
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  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
7 Thank jaqui c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, Uk
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

Hubby and I stayed at the Atlantic Palace during the 8th and 19th October, booked through First Choice. The hotel is splendid.The room overlooked the front of the hotel on to quite a busy road, once the shutters are closed and the windows drawn, nothing can be heard. Our room was on the first floor.It was kept beautifully clean and the housekeepers always had a smile and a " Bon Journo " The location is just a 5 minute drive from Sorrento. Pasquale the driver of the hotel bus is always prepared to drop you off where you wish. We asked him to drop us off at the Hotel Ascot where just a short walk you can book day trips less than with the reps. This is called Jolly Savings. The food in the hotel, well even the most fussiest of eaters will find something. If there is something you fancy and its not on the menu, if they have .its yours. I had mushroom omlettes, they are wonderful. All of the waiting staff are so attnetive, nothing is too much. The drinks in the bar are plentiful.The swimming pool is very big and towels are handed out by Catello. We did three trips whilst we were there, Capri and Ana Capri.stunning. Pompeii is a must, i thought I wouldnt be very interesed in this but its a WOW factor. The Amalfi drive is stunning and a must. I have mentioned to the manager that a vending machine would be a good idea if you wanted crisps or peanuts with your evening beer. There is a shop local, out of the hotel and turn left, but watch out for the drivers !! And yes I would go back again and again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MrsES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tui Sensimar Atlantic Palace

Property: Tui Sensimar Atlantic Palace
Address: Via Capo 76, 80067, Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Sorrento
#5 Best Value Hotel in Sorrento
#18 Luxury Hotel in Sorrento
#38 Romantic Hotel in Sorrento
#39 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tui Sensimar Atlantic Palace 4*
Number of rooms: 95
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Also Known As:
Atlantic Palace Sorrento

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