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“Amazing hotel”

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Grand Hotel Riviera
Ranked #17 of 100 Hotels in Sorrento
Certificate of Excellence
Swansea
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Amazing hotel”
Reviewed May 24, 2014 via mobile

We returned from our amazing holiday 3 weeks ago. We were here for our wedding and our stay in this hotel just added to a very special holiday.
We upgraded our room to a sea view and it was worth every penny, the views are breathtaking.
The staff are so helpful and friendly, and were very accommodating the night before and morning of our wedding. They allowed my sister to stay the night before and were more than happy for my parents and bridesmaids to come to my room the morning of the wedding.
The food was delicious, there wasn't a meal that we didn't enjoy. We had lunch a few times on the terrace, and we enjoyed each meal.
I can't recommend this hotel enough, and will not hesitate to return the next time we visit beautiful Sorrento.

Stayed April 2014, traveled as a couple
Helpful?
Thank vikki33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 24, 2014
Dear vikki33,
Thank you so much for your fantastic review!
We are extremely pleased that we managed to make your stay at our hotel so special.
We will be delighted to welcome you again at the Grand Hotel Riviera! (perhaps for your anniversary?....).
Kind regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (314)
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Cheshire
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 23, 2014

We have just returned after a week at this amazing hotel. It is in a great location close to the centre of Sorrento.
We stayed in room 232, it has a balcony with a fabulous view over the Bay of Naples to Mount Vesuvius. It was very clean and extremely comfortable.
The hotel has spacious public areas which are tastefully decorated and spotlessly clean.
The breakfast/dining room is again spacious. The choice at breakfast is very good with something to suit all tastes as is the dinner menu. The food at dinner was delicious.
The staff are extremely friendly, helpful and nothing is too much trouble. Ciao was especially helpful with advice and information when planning trips to other places.
Thank you to everyone and if we return to Sorrento we will definitely stay here and recommend it to anyone thinking of staying here.

Room Tip: Try to book a sea view room, it is worth the extra.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ruianCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 24, 2014
Dear Guests,
It is so nice to read that you had a lovely time at our hotel and we are very grateful to you for your kindest words.
We really cannot wait to see you again at the Grand Hotel Riviera!
Kindest regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herefordshire, United Kingdom
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 23, 2014

We spent a very comfortable week here and we were well looked after. The hotel is spotless throughout, conveniently located, serves food of good quality and variety, and provides generous sized bedrooms and public spaces.
Most importantly, however, I would have to say that the staff were a pleasure to deal with at all times. Reception staff, waiters, pool-side attendants, room cleaners: everyone was friendly and set out to help, and this makes such a difference to a holiday.
The majority of rooms/balconies have a sunny aspect for at least part of the day. If you welcome a little cool in the height of summer you might like to ask for rooms 101 to 105 (and presumably 201 to 205) which are more shady and face the sea from between two wings of the hotel.
Normally we hire a rural cottage when on holiday, but this hotel and its staff certainly provided us with a warm welcome and a good base for visiting Herculaneum, Vesuvius and Pompeii.
A good day-trip is to take a bus from Sorrento railway station up to the village of Termini and then walk down by footpaths to Marina del Cantone on the other side of the peninsula. There are some wonderful restaurants there, and a bus will bring you back to Sorrento. (Maps and timetables are available from the Tourist Information office in town.)
Many thanks to all the staff at the Grand Hotel Riviera; and greetings to Gianni!

Room Tip: As noted above: rooms which face the sea from between the two wings of the hotel are shadier. (101-1...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 24, 2014
Dear Francis T,
Thank you very much for your glowing review!
We are so pleased that you had such a nice stay with us. We are delighted to hear that the friendliness and professionalism of our staff made a big difference and I will share your nice words with all my colleagues.
It will be for us a real pleasure to have you as our guests again!
With my kindest regards
Gianni
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 22, 2014

We are just back from a week stay at this Superb hotel. If you have booked here you will not be disappointed.
A beautiful Hotel with amazing views of the bay of Naples. We had a full sea view room which costs extra but the views are stunning, it was roomy and had chairs and deck chairs on its balcony. If not the terrace, and bar and pool also have the same stunning view. A lift takes you to a sea bathing platform .
But it is the staff that make this Hotel so special, everyone has a smile and a greeting for you, and I mean everyone. Special thanks to Gianni on reception his help and advice was always spot on. The pool and jetty attendants can't do enough for you and no need to bring towels for either, ample sun beds and chairs for all.
Breakfast was good, plenty of choice and my Gluten free request was the best I have ever received. We di d not eat evening meals at the hotel so can't comment, we just prefer to eat out at night.
All areas of the hotel are spotless, Beds and towels changed frequently.

Truly was a great place to stay, about 10-15 min walk to town on the flat, free parking if you have a car.
The only improvement would be some entertainment in the evening, there was a beautiful grand piano in the lounge but it was never played, would have been such a pleasure to have heard it.
All in all nothing is too much trouble for the staff at this hotel, Thank you to them all, would not hesitate in returning

Room Tip: Full sea view room, is worth it but does cost more, side sea view rooms looked good too .
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 23, 2014
Dear christina B,
Thank you for kindest words, there are no words to describe how pleased we are to hear that you appreciated our hotel so much. It is for us especially important to know that the service provided by the staff really made the difference.
Sorry for not providing evening live music at the time of your stay, we have just started with it three times a week and we will carry on until the end of September.
Thank you again and we really hope to have the honour to see you soon at the Grand Hotel Riviera.
With kindest regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2014

This was our first visit to the Grand Hotel Riviera and it certainly won't be our last! From the moment we checked in until the time we left, everything about our stay was perfect and the food choice and quality, cleanliness , comfort and friendliness and efficiency of the staff was exceptional. We would highly recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJones291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 23, 2014
Dear JJones291,,
Thank you very much for your lovely comments following your recent visit.
We are really pleased that your holiday exceeded your expectations and we hope to see you soon at the Grand Hotel Riviera.
Warmest regards
Gianni cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 21, 2014 via mobile

We stayed for 4 nights. Fantastic hotel, good view over bay of Naples, breakfast catered for all tastes. We booked a sea view room - it was worth the extra cost. We didn't have evening meals here. Everything was spotless - even to the extent of the staff cleaning off the sea gull deposits from the balcony ! There is some car parking but most guests prefer not to drive.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank KP5859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 22, 2014
Dear guests,
Thank you for sharing your lovely review about your recent visit.
We are delighted to hear that you enjoyed your stay at the Grand Hotel Riviera and we hope that we have the pleasure of welcoming you to the hotel again in the future!
With kindest regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 20, 2014

Have just returned from the Grand Hotel Riviera and I award the hotel my five star rating!. The hotel was spotless and looked like it had just been completely decorated as there was not a mark, scratch, stain on any of the walls in main area, restaurant and our room. The menu and food was first class and to be table waited was a real bonus and the staff very helpful, nothing was a problem. The view over Naples bay was breath taking, only wish the view from our room was which is our only complaint...we were in a standard room on the first floor overlooking a vary high wall of green ivy, did ask for change of room but is was not possible due to being fully booked. Would highly recommend the Riviera.

Room Tip: Upgrade from a standard room if possible.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NOROOMATTHEINN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, May 21, 2014
Dear Guests,
Thank you very much for taking the time to write a review on Tripadvisor.
We are really pleased that you enjoyed so much your stay at the Grand Hotel Riviera and we hope to see you again in the very near future!
Kind regards
Gianni Cartiglia
Chief concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#16 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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