I booked 5 nights after reading other reviews and was disappointed. This hotel is tired, lacks character and needs a good cleaning and updating. Luckily, the staff are friendly and helpful.
We booked a sea view room with balcony and glad we did as the view made up for the rest. The shuttle to the centre of Sorrento was also a plus, although it could run more often.
Check in was efficient, but no bell service was available.
The room was large, dated and in a need of good clean up. Bed was comfortable, but the linen was old (my pillow case had holes in it) and the pillows were hard and lumpy.
The bathroom left a lot to be desired: black moldy grout, most towels are the size and material of table napkin and the most inefficient hair dryer ever.
The breakfast was pretty poor for the hotel of this size and rating: some baked goods, cereal, cheese and ham, and scrambled eggs.
This place was full of all-inclusive guests and I can only hope they didn't pay too much as a lot of them left the hotel to eat out (based on how busy the shuttle bus was).
Check out was friendly and efficient and we received a lovely gift of local olive oil - thank you.
I wouldn't rate it as a 4 star property and would not recommend it.
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- Also Known As:
- Grand Hotel Sorrento