Having been on an all day excursion we were dropped at the bottom of the hill (500m from hotel which is at the top of a steep hill with no pavement) and told that a hotel shuttle bus had been arranged for us. When booking the trip the rep told us that the hotel would be phoned at the end of the trip and a shuttle arranged. 2 shuttle buses passed us and each told us a bus would be here imminently. After a 35 minute wait, with nowhere for my pregnant wife to sit the scheduled bus arrived and we were forced to stand while other people who were waiting had to walk. To make matters worse, on complaining to Massimo the duty manager rather than deal with the complaint in a professional manner, he proceeded to tell us "it wasn't a problem", that we we were exaggerating the amount of time we had waited, and that in any case it was a complimentary service which the hotel weren't obliged to offer. Rather than restore our faith in the hotel this man demonstrated a complete lack of professionalism and even resorted to shouting at us in a reception area full of other guests. If this is the hotel's way of dealing with customers (let alone a pregnant woman) I am afraid it is not a hotel I shall be recommending to others.
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- Also Known As:
- Art Hotel Sorrento