This was our first visit to Italy and we were so excited. Had to get up in the early hours to catch a flight, so it was 12 hours later, lunch time when we arrived only to be greeted by a less than friendly member of staff who didn't welcome us at all. Bearing in mind we had booked, I had emailed the hotel twice and the last time a day or so earlier giving our ETA, AND they were expecting us, she just asked if we have a reservation! We were told our room wasn't ready (I except this, sometimes they aren't) and we were invited to take lunch by the pool and that she would let us know when the room was available (not long). After lunch I went back to reception and asked her if the room was now ready (we were exhausted) to be told that it was. When we get to the room, which had a lovely view over the bay, which we had paid extra for, but alas no balcony, perhaps I didn't pay enough extra, there wasn't a key to the safe. We had to go back to reception to ask for the key and then it was handed over. The bed was super comfortable and when we weren't disturbed by inconsiderate guests we both slept well. The bathroom was adequate but the bath and shower over it a little cramped. There was useful fridge one room and plenty of storage and the use of pool towels and free slippers, which was nice touch. The views were superb and the pool lovely albeit a little cold. The staff in the dining room for breakfast and the two evening meals we had there were lovely, all very friendly and helpful and Nanna the lovely waitress who served us by the pool for lunches and drinks was charming. For the evening meal there was a set menu or al la carte, but when we went into the dining room only the set menu appeared. One evening we went in wanting the al la carte, but were told it was only the Gala dinner menu available. We didn't want the Gala menu and by then had missed the free shuttle bus into town and it was a bit of a walk, so we hitched a lift into town and had very nice meal in a local restaurant. On another occasion, we fancied the al la carte, so I asked at reception, the same lady who had checked us in, if we could have the al la carte if we didn't want the set menu. She looked at me as if I was stupid and said "of course" WELL WE COULDN'T ON THE GALA NIGHT!!!! And this was NOT clear at all!! There wasn't any info in the room, so it took us a while to realise that the air con only worked if the window was shut. We used the free shuttle service several times and Mariano the bus driver deserves a medal. He is so patient and has to be with the traffic up and down the road to the hotel where there isn't much room for manoeuvre. He was very punctual as well, but the hotel info wasn't very clear about where to meet the bus of an evening by the supermarket. The lady who checked us in, gave us a map but the circle that she drew around the location had a radius of several streets, so it was only by chatting to other guests that we realised where we had to meet the bus, and we told anther guests when they arrived as they weren't sure either. The location does need to be pointed out more clearly. Viviana at reception was lovely and always greeted us with a smile but generally we felt reception was very impersonal. The ladies that cleaned the room were friendly and always said hello. Although this isn't the fault of the hotel but I had to get up at 6am one morning to tell some guests who were checking out to be quiet, they were talking at the tops of their voices and there was a lot of banging of doors and generally inconsideration to people who were still asleep at both ends of the day. We did have a lovely holiday but won't be returning.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Expedia, Booking.com, TravelUp, Agoda, Priceline, Hotwire, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Art Hotel Gran Paradiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Art Hotel Sorrento