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“Horrible Experience” 1 of 5 stars
Review of Casa Astarita Bed and Breakfast

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Casa Astarita Bed and Breakfast
Ranked #36 of 119 Sorrento B&B and Inns
Certificate of Excellence
Monterey, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Horrible Experience”
1 of 5 stars Reviewed June 22, 2012

I can't tell you enough how disappointed and frustrated we were with Casa Astarita's lack of any degree of professionalism and care for its patrons. We arrived and checked in with our paperwork for 3 nights (we had booked months in advance based on the information in Rick Steve's book). The next morning at breakfast we were told we only had the room for 2 nights. It did not matter at all that we had the paperwork showing that we had made the reservation. They offered to find us another room for the last night. We declined and found another one on-line. The morning we had to leave we also had booked a tour to Capri and had to leave a little after 8. Breakfast usually starts at 8 and we had planned to turn in our key, take care of the bill, and store our luggage with them until we returned that evening. The reception/dining area was not open even open at 8:15. Even though we heard voices from behind the door they would not answer our knock. We ended up having to lug our luggage to our car (a few blocks away) and leave the key with a note at the door. There was nothing about their actions that resembled professionalism and I will continue to share the details of our horrific experiences to anyone who will listen,

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank Kris755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    114
    81
    12
    4
    11
See reviews for
30
107
4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Grand Rapids, Michigan, United States
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 21, 2012

Sorrento is an awesome place and this B&B is just right to make the most of it. The location is great and the rooms are beautiful. Rick Steve's calls Casa Astarita a 'gem' and he is right. Don't hesitate to stay here. The hosts are just awesome, so nice and ready to help.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 6, 2012

I had booked a room months in advance, received the respective confirmation and was very much looking forward to my stay at the Casa Astarita. Two days (!) before my arrival, I received an e-mail that my reservation has been cancelled - the hotel is fully booked. Although they organized an alternative accomodation in Sorrento - I have never experienced such a poor service. What a huge disappointment. 

  • Stayed April 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Schneideradam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 27, 2011

We stayed at Casa Astarita in April and our daughter stayed again in August. Both couples loved this for comfort, convenience, and connecting with other travelers.

Room Tip: We had a small room off the breakfast area which opened on a back courtyard. It was quiet. Our dau...
See more room tips
  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank cen811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed November 19, 2011

Arrived at Casa Astarita in September of this year (2011) with a confirmed reservation for two nights. Made reservation the previous April. Was told that they would not honor our reservation for the second night because "a family needed all the rooms". Tried to place us (two couples) in another "hotel" that, speaking generously, had a very unsavory appearance in a marginal neighborhood. After three hours of useless discussion with the Casa Astarita staff member, we finally made our own arrangements with the Hotel Del Corso down the street. Much better place overall with numerous places to sit inside and outside to enjoy a glass of wine.

  • Stayed September 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank bwthird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 6, 2011

Very nice old-style hotel. Very good service. Breakfast home-made style. Very convenient in a trip to the Amalfi Coast.

  • Stayed October 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank engenheirow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 23, 2011

Casa Astarita is run by a very friendly young couple, who clearly put in some effort to turn each room into a balanced mix of old and contemporary. It's not a generic and kitschy place, but has character and is very clean and offers a great comfort level for a B&B. The location is perfect, but honestly not totally quiet, as it's on the main street and some rooms face into inner courtyards, where you can definitely hear the neighbours. The breakfast doesn't offer a lot of choices, but is of very good quality and generously refilled at all times. We stayed here for one night and it was a great location to explore Sorrento. Very good value.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank UrbaniteLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Astarita Bed and Breakfast

Property: Casa Astarita Bed and Breakfast
Address: Corso Italia 67, 80067, Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #36 of 119 B&Bs / Inns in Sorrento
Price Range (Based on Average Rates): $
Hotel Class:2 star — Casa Astarita Bed and Breakfast 2*
Number of rooms: 9
Reservation Options:
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Also Known As:
Casa Astarita Hotel Sorrento
Casa Astarita b&b

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