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“Nice hotel!Bad services and staff...”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #24 of 100 Hotels in Sorrento
Certificate of Excellence
Lisbon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel!Bad services and staff...”
Reviewed August 18, 2009

We stayed 7 nights in this hotel on August in a double standart room and in general terms we liked the hotel, loved Sorrento and the whole coast, although the hotel is not perfect because needs to improve a lot, despite the gaps that have we were thinking coming back, but the end of our stay was very displeased , but i will start telling the good things. The location was great, 5 minutes walking distance to the train/bus station, 7 minutes to the Piazza Tasso (where there are many restaurants, cafés and a lot opf shops) and 10/15 minutes to the Marina Picolla (from where all the boats/ferrys leave). The view from the hotel terrace to the Vesuvio and the sea is fantastic, the pool as good size, the private beach/platform is very good(the water is always good),the breakfast was very good with quality and the room was beautiful, whem we were at the hotel seemed like we had go back in time 50 years, was very romantic and glamorous.
Remember to take Mosquito repellent, we were bitten and we saw a lot of people in the hotel and in the city with big red spot in the legs, don't forget to take.

The bad things were, the cleaning of our room was not bad but also not good, since the first day until the last od our stay we always had hairs in the floor of our room(was never cleaned), our bathtub was cracked and patched and start to leave water on the floor in the minute we opened the water (always took shower), the towels were thin and were up to shred, our mini bar had a already opened bottle of water and nesquik and yoghurt from another guests(meaning with was not seem before we enter the room) and this are things that are not admitted for a 4 star superior hotel!
We were in a building annexed to the hotel and not in the main building and this is never mentioned anywhere, this annex does not have easy access to the interior of the hotel even the employee who accompanied us to the room went to the walk by the pool which was the access that we used always, but there was one time the we went to the interior and we had to climb different stars and then catch the lift(meaning it is impossible for someone with a handicap). The opening time for the pool bar that gives the towels was from 9 am to 6 pm, but at least int the two days we get uo earlier it only opened around 9:30/10 but before 6 pm was already closed even in the days that had opened later.
We made a cruise but before choosing which company we would went we ask an opinion at the reception an Mr.Salvatore come and advised us and we asked if he could do the call do the company to book and he did it in front of us gave us th number of the ticketoffice in the marina we should went next morning pick up our tickets to go to the cruise, next morning we went there and in the ticket office was told to us that we would pay to the hotel, we were not expecting that but ok!We did the cruise and was fantastic and everything went ok!
The night before we leave we decided to do the check out so we didn't had to lose time in the next morning because we had the bus to catch to the airport at 8:30 and so we did it, close the account and payed. Next morning when we were leaving the key the employee that had made our check-ou the night before said is had forgotten to charged us the cruise, we said ok that was not a problem but then he said we had to pay with money and we didn't have 70 € with us and that we wanted to pay by credit card because our bus was from 15 min then and didn't had time to go withdrall cash and get the bus on time and will lose the flight, at this time Mr.Salvatore enter the conversation and start screaming with us saying that we had to pay in money and we were not going to leave without paying(we never even thought leaving without paying and nerver said anything similar) and that is very serious acusation! We then said ok were are going then to leave to withdrall the money but he didn't stop screaming making acusations and saying that we were not leaving without paying when were saying that we were only leave to get the cash, was when i also raised my voice saying that we were going to get the money and that he was being very rude and we were minutes away to lost the bus and the flight, when we come back with the money was already trying to say that was sorry and to forget what has just happened, we asked several times for the name of the mager but he didn't gave us it was another employee, Mr.Salvatore kept trying explain himself without understanding we were about to miss the filght and it was is fault!More, they did not gave us a receipt, and we paid in cash!!!This is ilegal!!
This was a very unpleasant situation and i think is very bad to the hotel we are already doing everything we can to this situation does not repeat with everyone, because is very sad to see a Hotel with such potential with employees of this level!
If it was not for this situation i would recomend this hotel with no problem, but now i can recomend but i have to say to be careful and alert to everything!
I really hope the manager for the Maniello Hotels do somenthing so we and more people can come back!

  • Stayed August 2009, traveled as a couple
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Helpful?
Thank Restelo28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hertford, United Kingdom
Level Contributor
179 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed August 13, 2009

I can honestly say that this is one of the nicest places I have stayed. Staff always a pleasure and very helpful, excellent food (an exquisite choice every night), beautiful location with stunning views and very good rooms. Sorrento itself is a great little town. I would recommend visiting Pompeii and Mount Versuvius.

  • Stayed June 2009, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank emikel30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 11, 2009

We have just returned from the Grand Hotel Royal, for a one week stay with my husband and my brother-in-law and his wife from Canada. We found the hotel room very spacious and clean and the view from the balcony was spectacular. Well worth paying the extra for a full seaview room. The staff were always very helpful. The sundeck can be reached via a lift and is a suntrap. We were staying on a bed and breakfast basis and the choice at breakfast was great. The hotel is close to all the amenities and the main Piazza Tasso with excellent restaurants within easy walking distance. Pasta dishes were fantastic and reasonably priced. The main port which you can take a ferry to Capri is a short walk away and the train that takes you to Pompeii and Naples centre is only five minutes away. We booked private tour of the Amalfi coast with Mariano Fiorentino (www.pleasantravel.com), as well as a long trip to Calabria to see where my husband's family come from, and although slightly pricey well worth the money as he took us to places that organised tours wouldn't, Would certainly recommend his services. All in all a fantastic hotel in a fantastic location.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony1Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane Australia
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 9, 2009

We stayed here in July for 6 nights and it was just perfect. We looked out to the Bay of Naples and Mt Vesuvius from our suite room that also overlooked the gardens and pool. The hotel is old world but has modern facilities. The internet needs to be better in the rooms otherwise we found no fault for our stay. We walked into town in a few minutes each day. We were able to visit Pompeii, Positano and Isle of Capri with this as how base. The staff were helpful. We only ate breakfast in the hotel but that was always plentiful and fresh.
We would definitely stay here again.

Stayed July 2009, traveled with family
Helpful?
1 Thank lanny56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larsandrowjacobsen
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 7, 2009

This hotel has amazing views of the sea and coastline and is clean and well presented. The room had everything that we needed and was spotless. The style of the room was a little old fashioned but this seems the case through a lot of Italian hotels.

The hotel is very well placed, a short walk from the restaurants and bars.

There are two choices of places to cool off - the sea or the pool. We opted to lie by the sea as we found that people were getting up ridiculously early to reserve loungers by the pool. In fact the one thing we didn't like was the obvious English package holiday vibe.

The restaurant was okay but not amazing but we very much liked the poolside lunch food. The staff were professional and friendly at all times.

All in all I think this was a good hotel and the views made it very romantic. But if you like ultra-modern hotels and fine dining it may not be for you.

  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larsandrowjacobsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 19, 2009

We are just back from a one week stay in the Grand Royal Sorrento. The hotel itself is nice, the typical grand style of the hotels in Sorrento. The views are excellent, and the breakfast was very good also.
We booked a standard room, which was nice and clean. As we setled into our first evening in the room, it became apparent that we were beside the kitchen. We had to contend with the constant squeeking of the kitchen doors, which was exceptionally loud. I am not one to complain easy, but I made a polite compliant to reception, where I was told that teh hotel was full and that no other rooms were available until the following day.
We got this same line for the next 3 days. Myself and my wife made numerous visits to reception, due to the fact that we could not get a full nights sleep. The two female receptionists were quite dismissive, and bordering on rude. They eventually phoned our room on the fourth day, to say they had a sea view room available. But they actually wanted us to pay a surcharge of 80 euro a night!!
I declined this offer, and endured the last few days by spending as little time as possible in the room. I am very dissapointed in the was we were treated, having had lovely holidays in other hotels in Sorrento.
IF THE HOTEL TRIES TO PUT YOU IN ROOM 116, DECLINE IT IMMEDIATELY. IF BOOKING A STANDARD ROOM, STATE THIS IN YOUR REQUEST, CITING ITS PROXIMITY TO THE KITCHEN AS YOUR REASON.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IrelandScout007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2009

We stayed four nights at the Grand Royal, and while I don't have much negative to say about the hotel, it just wasn't what I was picturing from other reviews and the hotel's website. The hotel was a bit dated, and the crowd was older. The room we had was supposed to be a seaview, but it was off to the side of the hotel- not looking straight out over the sea. The room was spacious and clean, but the furniture was dated. We enjoyed the pool and beach platform, but found that towels were never ready before noon! Breakfast left a lot to be desired, yes the room it was served in was pretty, but the quality of the food and service did not match the price that we paid to stay at this hotel. The hotel was within walking distance of the train station, and the main square of Sorrento, easily accessible to all the shopping and restaurants Sorrento has to offer, which was nice. Like I said, I don't have very many negative things to say about the hotel, but I wasn't thrilled with the feeling I got while staying there! Salvatore at the front desk was very nice though :).

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MStierle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#20 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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