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“Brilliant Choice”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #20 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed August 28, 2014

This hotel really is excellent! Wonderful views over the bay of Naples, convenient only a short walk to the centre of Sorrento, the railway and bus stations.

Food in the hotel is great, breakfast buffet superb, lunch menu great all combined with brilliant views.

Staff are also friendly, helpful and attentive. public rooms are lovely and the guest room we stayed in very good also with spacious bath and shower room. Only possible improvements could be soft bath towels being provided and the room air conditioning being a little quieter.

We would definitely recommend staying here and my wife and I hope to visit again next year and use it as our base again! Forgot to mention the hotel swimming pool is great as is the sea level decking area which allows you to sunbathe and take a dip in the sea accessed by a lift down from the hotel.

Room Tip: Ask for a room with a sea view from the 2nd floor up.
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Hockley-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 30, 2014

Dear Guests,
It has been a pleasure to read your beautiful comment on Trip advisor and we are so happy to know that you have enjoyed the room, the buffet breakfast and the amazing view from our hotel. In your review you mention our outdoor eating areas: it offers the most breath-taking views of the sea, combined by our food and beverage team who know how to take care of guest, from our special dishes prepared by our Chef to the personalised services of our waiters.
It is a pleasure to read that you will recommend the hotel and we really appreciated your intention to come back next year again.
All the members of the staff are so thankful to have mentioned their attitude towards you during your stay.
Yours sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 - 646 of 1,664 reviews

Reviewed August 27, 2014

After a bad experience last year on holiday to Lake Garda, it was going to be a challenge to find somewhere which I would be happy with as a 15 year old.

Two years before we stayed at the Hotel de la vill which I loved, so we thought we would give the Royal a try this year. This hotel did not disappoint. All the staff were very helpful, especially the waiting staff who always showed a smile on their faces, the rooms were very clean and well decorated and the food was truly extraordinary. With a wide range to choose from I was pleased every night, trying the chef's specialities also on certain nights. The pool area was good with large sun beds, a rather suitable sized pool and a bar - looking out onto Mt Vesuvius behind the outdoor eating area.

If the hotel itself was not amazing enough, the five minute walk to the centre of Sorrento town was very useful to us, easy to get to bars, shops and places to eat (not like this was needed with the top class food served in the main restaurant) in the day and at night.

Overall this hotel and holiday was simply outstanding and I hope to return again in the future.

Room Tip: Our room was just fine without the sea view. Only pay for it if you think it would be useful but for...
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  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 28, 2014

Dear Guests,
You can’t imagine how good you made us feel with all the positive remarks and observations you’ve made.
We’ll make sure the staff gets to know that you found them “smiling and helpful.” They will certainly be happy that their efforts to provide efficient service was recognized.
We are pleased to know that you have appreciated the location, the room, the “extraordinary” food and the most attractive places around the area.
We’re glad you had a wonderful time and that we made you feel you really got “excellent value for money” spent.
Thank you and we certainly look forward to having you stay with us again.
Yours Sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2014

We have just spent our third consecutive summer holiday at the Royal and it was as good as ever. Beautiful rooms, great service, excellent pool and a lunch spot overlooking the Bay of Naples to die for. The staff were all superb, with special mentions for Antonino, Mario, Nicola, Rosario, Giuseppe and Francesco.

The hotel's situation is also great - just a few mins walk into town and to the railway/bus station.

Our only comments for improvement concern evening dining: (i) the dining room is truly gorgeous, but could be made so much more comfortable for dinner service. It cries out for soft lighting (rather than blazing chandeliers), candles on the tables and strictly no muzak - which is the same stuff one hears at breakfast; and (ii) the requirement that to have dinner outdoors on the magnificent terrace, other than for the weekly buffet, one has to go "a la carte" is outrageous and should be stopped.

We would not hesitate to return to the Royal. Why spend days travelling to and from the Caribbean when you can be in heaven 2.5 hours from London?

Bellissimo!

Room Tip: A sea view room would always be our choice. We (parents plus child) have been in rooms 300 and 201...
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  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank drainpipe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 27, 2014

Dear Guests,
Thank You for taking the time to provide us with so a nice feedback of your stay with us at the Grand Hotel Royal. We are glad that all aspects of your stay with us were met with high standards, and allowed you to fully enjoy your time in Sorrento.
At the “Royal” it remains our main objective to provide guests with a comfortable stay and deliver a high level of service .Thank you for reporting that the “Royal” is “ the best hotel in Sorrento” and for the nice words of appreciation towards our professional and friendly staff.
We have taken note of your suggestions about the restaurant and we thank you.
It is great to hear that you would stay with us again, upon a trip to Sorrento, and we will be more than willing to welcome you back.
Yours sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2014

Just a short note to say thank you to all the staff and management at the hotel who made our stay most enjoyable, room , food and views were wonderful, in fact we enjoyed it so much i have just booked another week for next August and would hope that we might even be able to stay in the same room as this year (111)

Room Tip: Our room was at the rear of the hotel, we did not feel the need to upgrade to a sea view when you ha...
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 27, 2014

Dear Guests,
Many thanks for your kind words following your stay with us at the Grand Hotel Royal.
We are all delighted with your feedback and we thank you especially for confirming that the city side rooms are not at all noisy. We were delighted that you appreciate the great food, the exceptional service and our great staff.
We look forward to seeing you again!
Yours sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

This is the second time we have stayed at the Grand Hotel Royal and it did not disappoint! The whole experience from start to finish was superb. Every member of staff are professional, friendly and genuinely make you feel welcome. The hotel has fantastic views across the bay of Naples and is only a short walk to the center of Sorrento and the wonderful bars, restaurants and of course, shopping! The hotel offers everything you would want for a relaxing stay in a beautiful city.

Room Tip: All the rooms are excellent. At the back they overlook a road and park, but you do not hear the traf...
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  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Viv B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 27, 2014

Dear Guests,
Thank you so much for this feedback. What a pleasure it is to be able to give this back to the team.
We are happy to learn that you enjoyed your stay and that you appreciated all our facilities and services.
The team here will be truly touched and will continue to improve our services with great feedback like this. Thank you for confirming that the city side rooms are not at all noisy and we will hopefully see you in the near future for another pleasant and relaxing holiday!
Yours sincerely
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014

We had a fabulous stay at the Grand Hotel Royal. We took advice from past reviews which recommended a sea view room. It was sound advice! Views of Versuvius, the coastline, the Port and over to Capri were stunning. The port is easily accessible for a trip to Capri and the centre of Sorrento is no more than a 5 minute walk.
The hotel was a calm haven away from the bustle of the town. It grounds and main areas were always quiet given it was full to capacity. Breakfasts were outstanding, every taste was catered for: from smoked salmon to fresh strawberries dipped in chocolate and everything you can imagine in between. The dining room is classically white and very stylish and the staff friendly and attentive.
Our room, with its sea view, was perfect and kept beautifully clean. Our first visit to Italy was made very memorable.

Room Tip: A sea view is essential. The view is breathtaking.
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Taz7782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 23, 2014

Dear Guests,
We have read your beautiful comment about your stay at the "Royal" and we thank you so much for all your compliments about the outstanding breakfast, the fabulous view and rooms, the lovely public areas, the staff attention towards you and services in general.
It is so important for us to know that guests feel so well at the “Royal”; it is one of our purposes to get people satisfied.
All the members of our staff, are so thankful and we really hope to welcome you soon again at the “Royal”.
Thank you for your kindness and in the meantime, we remain at your entire disposal for any further information.
Yours sincerely
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014 via mobile

By the end of my stay. I was addressed by my name.
Location ws perfect for travelling the Amalfii coast. Central for everything
Tours arranged thru the hotel were excellent and worth the value.
Room (503) best view. Large area with table and chairs has well as 2 loungers

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded August 23, 2014

Dear Guests,
Thank you for sharing your review about the Hotel Royal.
We do our best to meet all of our Guests' needs, where possible and no one thing can be more pleasant for us to know that you appreciate our job. The satisfaction of our guests it is really important for us and our objective is to be the best place for everybody.
We would like to thank you for having been our guests and are looking forward to welcoming you back to the hotel Royal in the future.
Yours sincerely
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Royal

Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range: $278 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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